Founded in 1959 in Taipei City, Taiwan, China Airlines is Taiwan’s flagship carrier, and is a member of the SkyTeam global airline alliance. It primarily flies to North America, Europe, and Asia. It offers both passenger transport and freight services.
Be prepared to be completely bowled over by the impressive cabin interiors, fantastic onboard meals and amenities, and excellent crew service on China Airlines. Travelers who have flown the airline before and have eventually turned into loyal customers later, never stop to rave about the exceptional hospitality they receive from the flight attendants every time they have chosen to fly with the airline. It is a price-worthy airline that gives you warm, welcoming vibes once you are on board the aircraft.
Spacious seats with good configuration, wow interiors, comfortable upholstery, cushioned headrests, bigger entertainment screens, availability of charging ports, a generous supply of goodies inside amenity kits, ample inflight entertainment, liberal storage space, adequate legroom, frequent servings of appetizing meals, and availability of upgraded service in Economy class are more than enough to keep anyone happy and settled on long haul flights. The washrooms are well-stocked, neat, and tidy.
The Business class is classy, ensures complete privacy, and has plush seat arrangement, and sliding seats, complete with amenities that one could ask for. You can look forward to some exciting gourmet meals throughout the flight duration. The meal presentations are literally like a work of art, and they undoubtedly taste heavenly.
The boarding process on China Airlines is seamless and super quick. The airline has earned 4-stars in categories like seat comfort, cabin staff service, food and beverages, inflight entertainment, and value for money. It has earned a whopping 5-star in ground service, and onboard WiFi connectivity. So the next time you are traveling to Asia, consider China Airlines as your top choice carrier.
If you have traveled on the airline recently, and have lost or misplaced a bag, here are three ways to get help.
1. Approach Ground Handling Agent at Arrival Airport
In the instance that you fear that your checked-in baggage is delayed or lost, please do not lose time reporting the incident to the ground handling agent immediately upon arrival at the destination airport. All claims related to delayed or lost baggage must be made within 21 days from the day following the date when the baggage was scheduled to arrive. The clock starts ticking virtually when you arrive at your destination.
Keep sharp and take note of everything. If items are missing, approach the Baggage Office authorities at the airport and register a complaint without delay. They start tracking your baggage through their worldwide computerized tracking system almost immediately after the report is submitted. You may even check the status online yourself by using their baggage tracking system. Just type in your file reference number with the name that you entered in the Baggage Irregularity Report.
You may be required to fill out the Baggage Inventory Form if your bag is still missing after 7 days. The airline company will process any compensation that would be necessary in the interim.
2. Reach Out to Airline’s Customer Service
If you would rather have someone talk to you on the phone, you can dial any of these numbers – +886-2-412-9000 (Taiwan), +86-400-888-6998 (China), +852-2868-2299 (Hong Kong), +81-3-6378-8855 (Japan), and +1-800-227-5118 (North America). The website has a list of the countries with their customer service hotline numbers and operational hours. Alternatively, you can use their chatbot service by accessing the link here. Once your complaint has been registered formally, the authorities will send you updates and make all official communication via email.
The phone is not always the best medium to depend on for lodging complaints. Major airlines always have their network busy due to the high volume of incoming customer calls. We would recommend you file an online/physical missing baggage complaint and support that with relevant documents/invoices to make a strong case and for officials to launch a large-scale search. Most cases are those of delayed baggage where the items feared lost return on the next available flight and get reunited with their owners.
3. Seek Help on Social Media Platforms
In the worst case scenario, if you are still not getting anywhere — are not being kept informed and not getting updates through the online system, nor are the local airport authorities cooperating with you in the matter, you will be within your rights to escalate via other channels — mostly and effectively via social media. Apart from drawing greater attention to the matter, it will ensure prompt investigation and speedy delivery. Please take note of the following links — Facebook, Twitter and Instagram.
