Xbox Live undoubtedly is a key part of how players interact with the consoles. Signing in to Xbox Live guarantees an exciting time for game enthusiasts out there. That is until you try to sign in, and somehow you cannot. Players at times face outages on the Xbox One, Xbox Series S, and Xbox Series X, and even Windows. The outage affects everything from sign-in to the ability of starting locally downloaded games. Since the system performs a license check before starting a game, an outage means the game won’t go beyond the license-check. In many cases, an outage stretches to hours, and there is absolutely nothing that you can do on your own. But if you are facing an issue, you can notify the Xbox support team, and they will provide help needed to get you out of the temporary dud. There are more than one ways to seek support, if there is an outage on the operator’s end, or you are having other issues with your account.
What is Xbox Live?
Before you learn on what you can do when you face an outage, here is a gist of what Xbox Live is. An online multiplayer gaming service and entertainment platform, Xbox Live is created and operated by Microsoft. The service was made available in 2002, and the updated version of the same became available to the users in 2005, at the launch of Xbox 360. Xbox Live is available to users as a free service, which is known as Xbox Live Free, and as a subscription-based service, known as Xbox Live Gold. Whether you are an Xbox Live free user, or you have subscribed to the Live Gold, whenever you face any outage, here is how you can get support.
When Twitter is more than just tweets
Microsoft provides support to Xbox Live users via their Twitter handle @XboxSupport. Xbox Support provides all the relevant details on any kind of development relevant to Xbox. A system update, maintenance alerts, server alerts, or connection issues, this social media account is dedicated to providing relevant information. As the handle name suggests, the account provides extensive support to users, whenever required. Any user facing an outage can tweet the issue and tag the account. The support team gets the message promptly, and you will receive a response for same. The account takes messages in real-time, and users can find fresh information related to any issue on the handle first-hand.
The official website comes handy
For the uninitiated, the website of Xbox has a dedicated support page for users, that offer help via phone, chat, or virtual agent. If you are facing issues with Xbox Live or Xbox in general, you can log in to the page for quick redressal. The phone support is available from 7:30 am to 4:30 pm. The web chat is available round the clock. The phone and chat options might vary according to region. Select the option most convenient and report your problem for best possible solution.
Forums are not dead yet
There is a community of Xbox enthusiasts out there. And forums are one of the best ways to communicate with like-minded. Xbox has millions of fans across the world. You will find them on numerous forums on the web, discussing issues, sharing hacks and making friends. Whenever there is an outage, the forums start buzzing, and users share the support advice relevant to the problem. The first forum destination should of course be Microsoft’s dedicated page here. You can also visit Reddit, Pure Xbox and AVForums. The forums never miss an outage and offers ample support to players who are in a similar jam.
