Air China is the flag carrier of the Republic of China and operates out of its main hub at Beijing International Airport. Its secondary hub is the Chengdu International Airport. It flies both domestic and international routes. Over the years of its operations, it has earned plenty of loyal and repeat flyers owing to its world-class aviation service.
The airline was founded in 1988. In 2006, it joined the Star Alliance group. Air China has an extensive flying network that extends to scores of global destinations spread across six continents. The most-in-demand flights of Air China are to India and the US. The other countries that it serves are Spain, Thailand, Australia, Egypt, Russia, Sri Lanka, and South Korea, among others. It has codeshare agreements with international airlines like Cathay Pacific, Air India, Finnair, Turkish Airlines, Asiana Airlines, etc.
Air China realizes that passenger satisfaction and loyalty increase when they are offered the best of in-flight comfort, entertainment, and facility. It gives its best shot at making short and long air trips smooth and pleasant for all its customers, irrespective of their cabin choice.
Their cabin facilities are incredibly modern; the in-flight entertainment comprises music channels, movies, and games. They offer a diverse menu based on the travel class of passengers that includes gourmet meals and a wide variety of snacks and fine wines. They provide special assistance to pregnant women, new mothers traveling solo with their infants, seniors, people with limited mobility, travelers with a disability, and unaccompanied minors.
The following section, however, is a brief guide on the best channels to approach at Air China for delayed and missing luggage.
Approach Baggage Service Counter Upon Arrival
Should you encounter any irregularities with your baggage, you must immediately report the same without losing any further time at a baggage service counter responsible for Air China ground handling. The staff on duty at the airport will help you with all the written formalities to submit the report. However, you will be required to provide them with a few details and documents like a valid identity document that you used to board the flight, the baggage tags, the boarding pass, flight ticket or e-ticket, with a full and authentic account of the entire incident and physical description of the missing bag in question.
They will issue a record of baggage transport irregularity which you must retain for all follow-ups in the future; it will also come in handy to track your bag online. You will be kept updated by the staff about the progress in your case, or you may choose to contact them yourself after a few days if you don’t hear back from anyone.
Delayed baggage may arrive in a day or two on a different flight. They will call you within 72 hours of your report if they are not successful in their search to discuss the POA with you. The time limit of the compensation claim is 21 days.
Report Lost or Missing Bag on Call
You need the Property Irregularity Report to contact an agent at Customer Support. Please take note of the hotline numbers and the corresponding countries of Air China Customer Support — 0086-95583/ 0086-10-95583 (China), +1-800-882-8122 (North America), +80086100999 (Europe), 0570-0-95583 (Japan), and 001-800-86-100-999 (Korea).
You will have somebody answering on the other end to resolve your issue.
Go on Social Media as Last Resort
Imagine the horror of being stranded indefinitely without your essentials, clothes, and even medicines if the bag that carried them all went missing! Would you just sit back, wait patiently for days on end for an update from the Customer Support department, and do nothing, or would you rather jump into the fray, take matters into your hand, and escalate the issue to the superiors who would give a dressing down to the juniors-in-charge and put them under a crushing deadline to get closure to your missing complaint? The latter sounds more enticing, right? And how on earth do you do that? Social media is the only answer.
Things get loud, visible, and viral within seconds of posting an eye-catching tweet! Do you know a timely tweet could help you recover your lost airline luggage far more speedily than you could ever imagine? Moreover, the customer service staff accesses the information from your social media post on Facebook, Twitter or Instagram, looks up their system, locates your misplaced luggage, tweets back telling where your luggage is and outlines the next steps to retrieve your belongings.
Twitter is believed to be the most useful of all social media platforms in lost bag cases, but you must try all forums to post your concern and watch which responds the fastest among them.
