Touted as a global automotive leader, Honda has a strong presence in Indonesia, catering to both two-wheeler and four-wheeler enthusiasts. Originally established in 1970, the company entered the Indonesian market as a motorcycle manufacturer. Honda quickly captured the motorbike industry with its sleek designs and unmatched performance, while also offering a comprehensive range of models at the customer’s disposal.
The stellar growth of Honda’s motorcycle division allowed the company to further expand its portfolio by launching its car division in 1999. Responsible for the production, marketing, and export of Honda passenger cars in Indonesia, Honda started establishing a wide network of official dealers and workshops so that the company could not only focus on sales but also on after-sales services. This move also helped the company create and contribute to the country’s employment and economic growth while also ensuring a superior driving experience for Indonesians.
If you are a proud owner of a Honda automobile and are looking for ways to service or repair your vehicle, then our comprehensive guide is just what you need to complete your search.
Know the Steps to Book Appointment
With the official Astra-Honda After Sales Service (AHASS), you will be able to enjoy genuine spare parts with a professional workforce that strives to be fast, responsive, and convenient. Additionally, the wide network of service centers makes accessibility a breeze, and the use of modern equipment ensures the utmost customer satisfaction.
To start the online service appointment booking process, follow the necessary steps mentioned below.
- The primary step involves heading over to the official website.
- On the landing page, scroll down till you reach the ‘AHASS Service’ section, and from there, select ‘Booking Service > Learn More’.
- A new web page, and from there, click on ‘Booking Now’, and you will again be redirected to a web form that you need to fill out.
- Begin by first stating your personal data, such as your full name, email address, phone number, and residential address (including city and province).
- After that, select the make and model of your Honda vehicle. If you have a Honda two-wheeler, then select the relevant options. On the other hand, if you have a Honda four-wheeler, then select ‘Motorcycle Owned > Doesn’t Have A Motorbike’ and then the service type.
- In the next step, select your preferred province, city, dealer name, and your preferred mode of communication (either WhatsApp or telephone).
- Lastly, choose your preferred date and time for arrival at the workshop.
- Once done, click on ‘Send’ and your appointment will be registered instantly.
Other Ways to Book Repair
If booking an online service appointment is not an option for you, then you can search for AHASS workshops in Indonesia so that you can visit the service center at your leisure. To find a nearby official Honda workshop, follow the recommended steps laid out below.
- Start by first heading over to the official website here.
- On the landing page, select your preferred ‘Province Name’ and ‘City Name’, and then click on ‘Find’.
- The website will then showcase the list of workshops located in that region, with their names, addresses, and phone numbers.
- Choose the workshop that you prefer to visit, and then head over there with your Honda automobile. Additionally, you can also give a call to the provided phone number to know the exact operating hours.
- At the store, proceed to submit your vehicle for servicing and explain any problem(s) that you might be facing, so that the mechanics can iron out the issue(s). Also, complete any necessary paperwork formalities, such as providing your personal and vehicle information.
- Once the servicing is completed, you will be notified of the same so that you can pay the billed amount and then collect your vehicle.
Have a Complaint?
If you have any complaints or feedback that you would like to share with Astra-Honda customer support, you can do so by giving them a call at 0811-9-500-989.
Alternatively, you can also visit the PT Astra Honda Motor head office in person at the following address: Jl. Admiral Yos Sudarso, Sunter 1, Jakarta 14350, Indonesia.
Did You Know
Honda Indonesia also offers after-sales services direct to your home. If you want minimal or light servicing for your Honda vehicle, you can book a home visit without having to visit an authorized AHASS outlet. Additionally, you can also opt for emergency services via this process, and to do that, follow the suggested steps mentioned below.
- Begin your journey by first visiting the official website.
- On the landing page, click on ‘Booking Now’, and you will be redirected to a web form that you need to properly fill out.
- Start by providing your name, phone number, residential address, make and model of your vehicle, etc.
- Then select your preferred dealer based on the province and city you are based in.
- After that, fill out the visiting address along with your preferred date and time for the visit.
- Finally, click on ‘Send’ to register your request. Now all you have to do is wait for a follow-up response from the AHASS team.
