The realm of baby care has always been associated with qualities such as gentleness and purity, both of which have been synonymous with brands such as WaterWipes. Emerged in 2017 as a trusted name for parents seeking the most delicate care for their little ones, the company’s ascent came on the back of its founder’s love and concern for his newborn daughter.
Typically, most over-the-counter wet wipes contain harsh chemicals that can lead to diaper rash in babies, which is why WaterWipes was on a mission to create something gentle and extraordinary. And after years of research and development, the company was able to create a substitute that only contained two major ingredients – 99.9 per cent purified water and a drop of fruit extract – ultimately revolutionizing the baby wipe industry. In addition to being chemical-free and gentle on a baby’s sensitive skin, WaterWipes also effectively clean and remove impurities from the skin, leaving it clean and fresh.
If you have been a long-term user of WaterWipes or have just been introduced to the brand and would like to voice your concern regarding any specific issues with the product, then you can easily get in touch with the customer support team in the United States by simply following our extensive guide.
How to Give Your Feedback
As of the present day, the only way you can register your complaint with WaterWipes US is by sending an email to the company’s customer care department. And to perform that process, be sure to follow the recommended steps below judiciously.
- The foremost step involves opening your preferred email account.
- Start drafting a new message by stating your complaint details in a few words inside the ‘Subject’ box.
- In the email body, properly describe your complaint by stating the name of the product you purchased, its purpose, and the various deficiencies you experienced with the product. Also, do not forget to provide any tips or suggestions for improvements (according to your point of view).
- Once completed, send the email to the following email ID: info@waterwipes.com.
- After sending your complaint, be sure to wait for a formal response from the support department.
On the other hand, you can also contact WaterWipes through their various social media handles to voice your grievances, such as through Facebook or Instagram. Remember to always use the direct messaging feature to get your replies privately and faster.
For any other concerns, you can contact them through their physical office at WaterWipes (USA) Incorporated, 155 Fleet Street, Suite 2, Portsmouth, NH 03801, USA.
What is the Return and Refund Policy
It should be known that WaterWipes products in the United States are primarily sold by third-party retailers and not by the company itself. This means that you will only be able to get their products via e-commerce websites such as Target, Walgreens, Walmart, Amazon, etc., instead of WaterWipes directly selling their products to you.
With no direct business-to-consumer relationship, the return and refund policies will be governed by the e-commerce store or retailer you purchase the product from. For instance, if you purchase WaterWipes’ Baby Wipes from Target (either online or offline), you will have the option to return it to any Target store near you or initiate a return via Target.com within 90 days of purchase.
The timeline for returns and refunds will vary from one retailer to another, so be sure to directly contact the e-commerce store or retailer from where you made your original purchase.
Overview of Products
WaterWipes offers a wide range of wet wipes, designed for your delicate skin and for any use case scenario that you may think of. The company’s core philosophy has always been to utilize as few ingredients as possible in their products while also prioritizing natural extracts and focusing on gentle cleaning.
Starting with WaterWipes Original Baby Wipes, which are their flagship product, made for newborns and infants with sensitive skin. Renowned for their simplicity, they basically contain 99.9 per cent purified water along with a tiny amount of fruit extract (generally grape fruit extracts) to add that little mildness. You also have Textured Clean Baby Wipes, which are ideal for handling the stickiest of messes caused by your newborn. These textured wipes offer a gentle clean on your baby’s messy face, hands, feet, or bottom.
Moving on from baby wipes, you have WaterWipes On The Go and WaterWiper XL Bathing Wipes. On The Go wipes are designed for convenience for those who need a quick refreshment throughout the day – whether you are on a long plane journey or simply need to cool your face from the blistering environmental heat in summers. Alternatively, XL Bathing Wipes are slightly large-sized, textured wipes, perfect for an all-over cleaning for all ages.
Additionally, WaterWipes has also come up with wet wipes for hydrating and soothing your skin by using the power of aloe vera and botanical extracts. Finally, you have wipes for adult care, where textured wet wipes are offered for a deeper clean of your entire body, including the most sensitive ones out there.
If you are looking to get your hands on any of the aforementioned products, be sure to head over to the official website.
