QVC, which stands for “Quality, Value, and Convenience,” is an American television network and e-commerce company. Originally launched in 1986, QVC has been a pioneer in operating a TV shopping channel, bringing viewers the best of bargains from around the world. Founded by Joseph Segel, QVC currently broadcasts to more than 350 million homes across seven different countries.
With its amazing selection of products ranging from clothing to kitchen goods, QVC provides a shopping experience like no other. As a leader in retail innovation, QVC continues to provide exclusive deals and packages for customers, along with groundbreaking TV programs featuring well-known celebrities and experts.
QVC’s innovative approach has also made it the premier destination for shoppers seeking great value for quality products. With its extraordinary dedication to customer service and top-tier shopping experience, it is no wonder why QVC is so popular among customers all around the globe.
In 2013, the company further launched a secondary TV channel, known as QVC Plus, which was later rebranded to QVC 2. Additional channels such as QVC 3 and QVC NOW also launched in time to meet the increasing demands of the shopping community. It should be known that all of QVC’s operations across multiple countries run 24 hours a day, allowing customers to shop anytime, anywhere.
Some of the popular product categories on the platform include fashion, beauty, jewellery, shoes, luggage, handbags, electronics, kitchen essentials, garden and outdoor living items, food and wine, health and fitness, and home decor. The supported payment options include all major debit and credit cards (MasterCard, Visa, American Express, and Discover), PayPal, QVC Gift Cards, and personal checks.
What is QVC’s Order Cancellation and Refund Policy?
QVC allows its customers to cancel any order before it is shipped—either via the website, phone, or online chat support. However, if the order has already been shipped, it cannot be cancelled. In that case, customers are recommended to receive the package and opt to return the order. QVC allows returns within 30 days of delivery of the order.
Additionally, when it comes to refunds, you can expect the refund amount to be processed within three business days once the item is received at QVC’s warehouse. Returns are usually made using the original method of payment. However, you can also choose to have your refund credited to your QVC customer account, which can be used for future purchases.
How to Cancel Order and Get Refund Online?
If you are looking to cancel your QVC order online via your computer, then you can do so by following the recommended steps presented below.
- Start the order cancellation process by first heading over to the official website here. Sign in using the email address that you used for placing the order.
- Once logged in, click on “My Account > My Orders.” Under “My Orders,” look for the order you want to cancel.
- After you have found your desired order, click on “View Order”. Under the order details, you will find the option to cancel the order. Proceed to click on it.
- Once your order is successfully cancelled, you will receive a confirmation message along with the refund details.
How to Cancel Order and Get Refund via Phone?
If you are unable to cancel your QVC order online and thereby require further assistance, then you can reach customer care support via phone by following the below-mentioned steps carefully.
- First, you have to get in touch with QVC customer support by calling 1-888-345-5788. Phone lines are open 24 hours a day.
- Navigate through the on-call menu options and proceed to select the option to speak to a customer service executive.
- Once a live agent connects to your call, provide your order ID and your registered email address, and ask for a cancellation. The customer service executive may ask you the reason for your cancellation.
- After a successful cancellation of your order, you will receive a confirmation email along with the requisite refund details.
How to Cancel Order and Get Refund via Chat?
Apart from calling the QVC customer care team, you can also cancel your order by kicking off an online chat session by following the steps outlined below.
- Start a new online chat session by heading over to the official “Customer Service” section of QVC’s website here.
- On the landing page, click on the “Chat With Us” option. A new pop-up window will open where you will be required to enter your name, email address, phone number (optional), and your desired query. Remember to provide your order ID and ask for cancellation in the query section. Once done, click on “Start Chat > Yes, Start Chat”.
- A customer care agent will connect with your chat session shortly, and after verifying your request, your order will be cancelled.
- You will further receive a confirmation email stating your order cancellation and refund timelines.
