Zalando is an online fashion retailer that provides customers with the latest fashion trends on an international platform. The company’s primary goal has always been to offer users a hassle-free shopping experience, allowing them to find their desired items from the comfort of their homes or through their mobile devices.
Originally founded in 2008 by David Schneider and Robert Gentz, Zalando opened its doors to the French in 2010. As of the present day, the platform has more than 50 million active users across 25 different European markets. The company also offers a wide range of products across 1,500 different brands, including both high-street and designer labels. Additionally, Zalando offers free shipping and hassle-free 100-day money-back returns.
Over the years, Zalando has expanded its range of collections, notably featuring top brands such as Adidas, Nike, Puma, Armani Exchange, Hugo Boss, Mango, and more. And due to Zalando’s support for a wide variety of payment methods, such as debit and credit cards (Visa, MasterCard, American Express, and Carte Bleue), PayPal, and gift vouchers, they have become one of the leading fashion e-commerce platforms, not only in France but also across Europe.
With that being said, if you have recently placed an order on Zalando France’s website and want to cancel the same, then be sure to follow our step-by-step guide so that you can complete the cancellation process effortlessly.
What is Zalando’s Order Cancellation and Refund Policy?
Zalando allows its customers to cancel their orders at any time, provided that the order has not yet been prepared. However, if the deadline for cancellation has been exceeded, then order cancellation will not be possible. In that case, you will have 100 days to return your order for free. In addition to that, Zalando and Zalando Partner items must be returned separately, using separate return labels.
The cancellation terms also state that once you register an order cancellation request, you will not be able to undo it. In that case, you have to place a new order. And orders that are placed using a promo code can only be cancelled in their entirety. Also, keep in mind that no change of address will be entertained after the validation of an order, and customers are always free to cancel the order in question and place a new one. Lastly, if you have ordered multiple items from the same partner, then they cannot be cancelled individually and must be cancelled in their entirety.
Talking about the refund, expect it to be issued to the original payment method that was used when placing the order within a maximum of 14 days from the date of cancellation or receipt of the return. For instance, refunds to PayPal accounts will be completed within 48 hours, while it may take up to 5 working days for the refund to show up on your bank statement for payments made by debit or credit cards. Thus, the refund timeline will differ based on your payment method.
How to Cancel and Get a Refund
If you are looking for a straightforward way to cancel and get a refund for your Zalando France order, then our below-mentioned recommended steps can prove to be helpful.
Cancelling Online
- Start the cancellation process by first visiting the official website here.
- Go ahead and sign in to your account using your email address and password.
- Once signed in, head over to the “My Orders” section, located in your customer account. From there, look for the order you want to cancel.
- After you have found your preferred order, click on “View Order” to reveal the order details. Click on “Cancel Order” if you want to cancel the entire order, or you can click on “Cancel Item” to cancel a specific item in your order.
- Once done, follow the on-screen instructions, and you will be able to cancel your order successfully. Additionally, you will receive a confirmation message at your registered email address.
Cancelling by Initiating a Return
- Begin the return procedure by first heading over to the official website here. Proceed to log in to the account that you used to place your order.
- After signing in, head over to “My Account > Return An Item”. Select the item(s) that you have decided to return and then indicate the reason.
- Once your return request is registered, you will then receive a confirmation regarding the same on your email address. Subsequently, you will also find your return label ready to be printed under the “My Returns” section in your Zalando account.
- Proceed to pack your order properly by putting the item(s) in their original packaging (including their original tags). Once done, paste the printed return label on the package. Keep in mind that you can return several orders using the same packaging box, provided they are of the same type (all Zalando orders in one box and all Zalando Partner orders in another box).
- After that, drop off your package at a post office, in your mailbox, or at a merchant (Colissimo pick-up points). Since shipping costs are covered by Zalando, you will not have to pay anything. However, it is recommended that you keep the receipt stamped by the post office or signed by the merchant properly for any future reference.
Once your return reaches the Zalando or Zalando Partner warehouse, you will receive your refund within 10 working days. A confirmation message will be sent to your email address once the refund is processed.
For any additional queries, you can get in touch with Zalando’s customer care team via email.
