Vivo Indonesia: 3 ways to book a repair for your phone

Being one of the largest smartphone markets in Southeast Asia, Indonesia has seen a major resurgence in its smartphone sales. Thanks to its rising internet penetration, increasing disposable income among consumers, and the growing popularity of online gaming, the country will see a consistent demand over the next decade.

Established in 2014, Vivo’s entry into the Indonesian smartphone market came on the back of its sister brand, Oppo, which also launched in the country in the same year. Since its introduction, the company has quickly become one of the most popular smartphone brands in the country because of its stylish designs, camera performance, and innovative features. As of 2023, Vivo is the fourth-largest smartphone maker in Indonesia, commanding a hefty market share of 14.77 per cent.

Vivo Indonesia has also made significant investments when it comes to research and development infrastructure within the country, not only allowing the country’s economy to grow but also creating employment within the Indonesian community. The company has released most of its newly launched smartphone models within the country, such as the V27, Y21, Y27, Y36 5G, Y20, V27 Pro, Y16, Y36, Y22, Iqoo Neo 7 Pro, and Iqoo Z7.

With that being said, if your Vivo smartphone is not functioning as it should be and you want the same to be resolved earliest, then following our guide to book a repair appointment at your nearest service centre might be worth your time.

How to Book a Repair on the Phone?

Booking your repair appointment over the phone is one of the most straightforward ways to get your device fixed within the shortest possible time frame. To do that, follow the steps mentioned below.

1. Begin the booking process by first calling Vivo customer care at 0800-1-401891 (Toll-Free) or 021-50960348. Phone lines are open from 9 AM to 6 PM, seven days a week.
2. Navigate through the IVR (Interactive Voice Response) menus and select the option to speak to a customer care representative.
3. Once a live agent connects to your call session, state that you want to book a service appointment and then provide your name, address, and phone number/email address.
4. After that, let the customer care representative know about the make and model of your Vivo smartphone, its serial and IMEI number, and the issue you are trying to fix.
5. The customer care agent will then register a repair appointment in your name and phone number, as per your preferred time slot, at your nearest Vivo service centre, and the same will be confirmed to you via your phone number/email address.

How to Book a Repair via Email?

If you are planning to book your repair appointment over the internet, then using the online email service can prove to be helpful. Start the conversation through the steps provided below.

1. First, you need to visit the official email support web page here.
2. Under “Select Request,” click on “Product Technical Support”.
3. After that, enter your name, email address, device model number and software version, and the problem you are facing inside the “Message” box.
4. Once done, click on “Send” and wait for a follow-up response from Vivo’s customer support.
5. In the follow-up email, Vivo’s customer care representatives will assist you in walking you through the service centre appointment booking process, and after that is completed, a confirmation message will be sent to your email address.

How to Locate Nearest Service Centre?

Vivo Indonesia has sufficient service centres scattered across the country to meet the growing demands of its consumers. To locate one near you, follow the steps suggested below.

1. Start your search by first visiting the official web page here.
2. Under “Select A Location,” first you need to select your “Province” and then select your preferred “City”.
3. Once you have done that, the online portal will suggest relevant Vivo service centres within that region.
4. Proceed to note down the credentials of the service centre you are planning to visit, such as the address, operating hours, and phone number.
5. Finally, head over to the service centre and get your Vivo device fixed on the spot.

Please note that you can also track your device’s repair progress by visiting the official website here.

Types of Repair

Vivo Indonesia offers a wide variety of spare part repair services for their devices. Keep in mind that the price of spare parts will vary based on the device model you own, and some of the common repair types have been listed below.

Display Replacement: Even though screen replacements are easy to perform for the technicians, they tend to cost quite a lot compared to the device purchase price. Also, the cost will depend on the type of display you are replacing. For instance, an OLED (Organic Light Emitting Diode) display will cost more to replace than a regular LCD (Liquid Crystal Diode) screen.

Camera Module Replacement: Vivo smartphones are mainly known for their cameras, and if your Vivo device is not outputting proper camera pictures as it used to, then it might need a replacement. Camera modules are generally damaged due to dust, water intrusion, or accidental drops.

Battery Replacement: Battery replacements are common in older Vivo smartphones, which have aged for more than three years. Batteries inside those smartphones usually bulge, and their charge-holding capacity reduces. Times like these are when a simple replacement can help you enjoy your smartphone again.

In addition to that, feel free to browse through Vivo’s list of FAQs for minor troubleshooting measures from the comfort of your home without having to visit the service centre. Lastly, make sure you authenticate your Vivo smartphone after purchase so that you know you are using a genuine device.