Videocon Head Office
Fort House, 2nd Floor,
221,Dr. DN Road, Fort,
Mumbai- 400 001
Phone: 0124-4215400, 01
Videocon Customer Care
You can reach the customer care support for enquiries on new Videocon products, warranties or repair of products
Phone: 1800 419 40 40 (toll free)
Phone: 39 40 40 40 (prefix std code)
Email Support
You can write to the customer support for feedback or complaints on Videocon products
contact@videoconmail.com (general)
customercare@vgmail.in (customer service)
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Locate Videocon Service Center
Want to service your Videocon TV, fridge, washing machine, AC or other home appliances? Locate a service center at your city here where you can enquire on repair or change of parts.
Videocon Dealers
Want to purchase a Videocon TV, fridge, AC or other products? Click here to locate a dealer nearest to your street. You can find Videocon dealers in all major cities including Delhi, Mumbai, Chennai, Cochin, Bangalore, Hyderabad, Kolkata, Pune, Lucknow, Bihar, Jharkhand, Goa, Bhubaneshwar, Ahmedabad, Guwahati, Jaipur or other cities.
About Videocon
Videocon was founded in the year 1979. Consumer electronics and home appliances are manufactured by Videocon Industries Ltd. Washing machines, ACs, refrigerators, TVs, ovens, Videocon manufactures them all, making it one of the largest consumer electronics companies in India. Videocon also has interests in telecom, power and oil & gas. Videocon had revenues of US $4 billion in 2010. The company currently employs some 5000 people (as of 2010).
Videocon’s consumer products include TV, washing machines, refrigerators, ACs, microwave ovens and other home appliances. Its products in TV include LED TV, LCD TV, Ultra slim TV, Flat TV and Conventional TV with several series such as Ivana, Persistence, Hero series, Magnum, Titanium, Platinum, Twister, Tornado and Hurricane. Its washing machine models are: Careen Plus, Careen, Arum, Digi Ocean, Bream Plus, Digi Spring, Digi Nemo, Digi Pacific, Rosa, Rosa Plus, Dolphin Plus, Star, Syle, Shine, Star and more. Videocon also manufactures refrigerators and air conditioners (Vita Prima series, Vita Plus series and Vita Max series). In addition, you can find microwave ovens, batteries and home UPS/inverters (I Tech, Dual Tech and Eco Tech series).
I have purchased Videocon air conditioner on 5th March 2016. Till now I am unable to reach the customer care people for installation because the numbers and SMS service doesn’t work. HOW do I reach them?
Dear Amit,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Videocon Online Team
I purchased videocon REF DC190L VZ205PTDR-FDA on 17/03/2015 vide invoice DR-8377 through CSD Sadar Bazar Delhi CANTT.The REF got defective in less than ONE year despite FIVE year warranty.The problems are as follows from 08/03/2016
1 There is no cooling effect
2 The compressor is getting overheated.
Replace the defective product at the earliest with NEW ONE
I have 2 Videocon air conditioners, of which 1 has been giving trouble from day 1. I am unable to reach the customer care people because the numbers and SMS service doesn’t work. FRUSTRATED. HOW do I reach them?
I am a retailer of electronics appliances in Bishnupur Dist-Bankura in West Bengal. I have purchased 5 pieces of Air Conditioners of Videocon in July 2013 from THE SERVICE SOLUTION 140 NABAPALLY , INDU VILLA BENACHITY DURGAPORE. PH-9735819***, West Bengal.
After installation, till the date I did not get any service from the company. Many times, I have reminded them for the service but they haven’t turned up. Kindly help.
To
B.M.O Department
M/s Videocon Industies Ltd
14 km stone , Aurangabad – Paithan Road
Village Chitegaon
Taluka – Paithan
Dist – Aurangabad- 431105 (Maharashtra) India
Tel no 02431 – 251501,02.03,04,05
Fax 02491- 251551
Sub:- Refund of Payment under Scheme Jitna Do Utna Lo Offer No. CTV IS 22M
Dear Sir,
With reference to above subjected matter pl note that we had deposited Rs 3,000 to M/S.Videocon Industries Ltd vide receipt No.
JDUL/PNR 014179 dtd- 27.3.2006 as deposit for rendering of services under JITNA DO UTNA LO Offer for Videocon CTV IS 22 M.Under this scheme
the refund of amount has to be repaid after expiry of 6 Yrs & 8 Months , which is already completed. You are therefore requested to
send us the refund of Rs. 7,000=00.
Very poor service support. Though I have many Videocon appliances but this is the first time I had problem on my split AC. Despite my regular follow up no body has visited us till date.
Videocon customer care and technicians are the worst in world. Now it is easy for me to understand why videocon is way behind it’s rivals in the market.
I purchased a cooler and despite being in warranty period I am unable to get it fixed. At around 43 degrees in hyderabad… I can just cry..
Buying Videocon product was the first and last mistake I did in my life :(..
I registered a complain on 7 April to provide service for my split AC which is under warranty. Its complain no is :- DEL0704130286. After that your service engineer come to provide service but due to supply failure he told me to come next day. Nobody has turned so far. How sad.
1800 419 40 40 number doesnot works. After dialing we get message as “this number is incorrect”
I have purchased a washing machine of Videocon in the month of June 2012 but now the machine is having problems. I made a complaint in your office vide SUR3003130090 & resolution code S89412 and an engineer Yogesh came and left. He was charging us for replacing some item. When we pointed that our machine is in under warranty & it should be free of charge but he acted ignorant and told that will not do. Very sad at your brand and customer service. In the past, I only used to purchase your products.
Recently i have bought tablet videocon vt71 but it is not working properly. I have tried many times to contact customer care but no proper reply from the Videocon customer service.
Videocon customer service is very poor. You have to follow up N number of times & you’ll get very poor response. Go for the product with good service providers.
ONE OF THE BIGGEST MISTAKE I MADE IN MY LIFE IS PURCHASING VIDEOCON LCD. I GUESS VIDEOCON IS ONE OF THE MOST DISGUSTING COMPANIES. NO TOLL FREE NO#, SO I CALLED THE OTHER NO# 39404040 AND SOME JERK CSA TOOK MY COMPLAINT AND DISCONNECTED WITHOUT GIVING ME A REF NO#. ALSO I LEARNT THAT THERE IS RS 750 CHARGE ONLY TO CHECK THE LCD…I MEAN THIS IS RIDICULOUS! I HAVE ALSO GOT TO KNOW FROM VIDEOCON EMPLOYEES THAT THEY DO NOT MANUFACTURE MOST OF THE PARTS AND TAKE IT FROM VARIOUS DIFFERENT COMPANIES LIKE THOMPSON ETC. S
I bought a Videocon LCD on 25th Dec 2010 from Reliance Digital. When i bought the LCD i was told it has 3 years warranty and i also saw the 3 years warranty sticker in the LCD which was in display. The LCD was delivered to my place and then i called the number given to me for installation, the service engineer came and installed and left and i got hold of the users manual from the box.
Today after 2 years when i had a problem in my LCD i called Videocon for assistance they registered my complaint and sent a service engg. The service engg. says that i should have an extended warranty card to avail the 3 year warranty sticker stuck on the LCD panel. So i have to pay in order to get my LCD fixed as it is 2 years from date of purchase. I feel cheated as the LCD says 3 years warranty with a sticker on it and when I need to avail the warranty I am not getting it. At the end i am not getting service from Videocon.
This is a very bad experience and i will never go for any other Videocon products in future.
I purchased a washing machine on the 14th February 2011. After 7 days the dryer of the machine started creating problem..your engineer came to repair it many times. He even changed the part but the problem continues. Right now I am leaving in East vinod Nagar & again gave placed complaint about the drier and now your engineer is saying that I have to pay Rs. 1000/- to repair the drier because previous engineer has fixed the broken shaft in the machine which is creating this problem. As the machine is under warranty period & your engineer has done the fault, I demand a service without charges.
I purchased videocon twister lcd32″ last month. Whenever i connected my TV as a PC through VGA cable, LCD monitor displays green yellowish colour. What is the reason behind this, give suggestions to solve this issue. I am missing the natural colour of PC.
I have purchased Videocon LCD on 2nd Oct 2012 from Vijay Sales, Vashi
On 3rd Dec 2012, I received a phone call from a videocon person about 2 year extended warranty with Rs.850 only and he told me that one person will come to my home after two days for collection of money and handover the extended warranty card.
I am confused, does the company really have such offers? Or is this a scam?
I bought a refrigerator S-190 D/D from Videocon Industries Ltd – Second Shoppy, Aurangabad on 11/11/2012, Bill No. 2689.
I was surprised that the product was faulty and is not working due to technical problems. I feel cheated buying from a reputed brand such as yours. I could have got similar products with warranty but got this cuz of the brand image. I have registered a complaint with ref AUR0312120101 and engineers has checked the problem. Cant believe Videocon sells technically damaged products.
Recently i purchased videocon lcd tv. Now am facing issue with the display. Despite several complaints, no one has called or visited to fix.
Sub-Regarding Videocon LCD problem and its replacement at Ghatagaon ,Keonjhor Dist –Orissa-State
Dear Sir,
With reference to the subject cited above with deep regret I Rohit kumar want to inform you that I have purchased a Videocon LCD TV Model No-IVA22fm ,Sr No-1110121110122600682 on 26/11/12 from Raj Electronics,BBSR.
Unfortunately the picture clarity is very poor and there is a big drop point of light shown right side of the screen. I have already requested to fix the aforesaid problem to BBSR customer care executive.
After three days i.e on 29/11/12 a service engineer/Representative Mr Debabrata Giri visited my house to solve the issue. I told the details about the LCD problem but he was unable to solve the problem.
I had purchased Videocon VPK21 UV-21 FLAMINGO SUPER. There are problems with the product. I tried contacting the customer support, but no help. Not happy.
Recently i purchased videocon lcd tv. Now am facing issue with the display. Despite several complaints, no one has called or visited to fix.
I have purchased Videocon Air Conditioner (AC) from NEXT, Vikaspuri, I have lodged this complaint on 16th and 20th of June vide complaint No. DEL1606120042 & DEL2006121060 respectively, Your Engineer Mr. Gyan Singh came on both the dates, filled the gas but on both the occasion it lasted for 12 Hours Only, Your Engineer never bothered to see the problem of leakage at all , as he came at 8:00PM.
That my Problem is still unsolved, but your service centre is always sending me SMS on phone that it is closed, I again open it by sending message, they again send SMS, it is ridiculous, it happened 6 times. My product is under 2 Years AMC.
Now it is to be mentioned that your product was having manufacturing defects as even in the warranty period, it went through major repair thrice within a year of purchase, 1st repair was within 2 months of purchase, due to this reason we purchased two years of AMC before expiry of my warranty period.
That now I am sorry to state that I was wrong to purchase Videocon A.C, after seeing such a pathetic state of services, I am forced to warn you, that I will lodge a complaint in the Consumer Redressal FORUM at Janakpuri, New Delhi if either my AC is fully repaired or replaced within 12 Hours, and if it is taken for repair to Service Centre than I should get replacement Split Air conditioner till it is fully repaired.
I recently purchase a Kelvinator air conditioner. Your company technician is not visiting my house despite several complaints. Even they are not lifting the telephone. We have been deceived for buying a product of a reputed brand such as yours.
Authorised service centre in Jaipur.
CALL:- 9461224899
I have registered the complaint GHA0404120173 on 4th april 2012 regarding my AC which is in warranty and is non functional. One of your engineer made a visit and said that the gas needs to be refilled and someoneone will come very next day to do so.
I received the message with number of Mr Saroj. He did not turn up next day and his mobile was switched off. We contacted Customer care and got a robotic reply that we have forwarded your request and will be attended in 24 hours. The next day I could manage to connect to Mr Sarojs mobile and he told me to contact customer care as he don’t have any complaint with him. Again I tried customer care and got the same reply “We have forwarded your request and problem will be resolved in few hours” but till now no information or visit has been made. Your customer care also gave me one mobile number- 8860616911 but this number is also switched off today.
Two days ago i purchased a videocon magnum plus 32inch lcd VAM32HBB – FLA. But i dont know the features and technical specification. I searched the web but there is details of VAM32HBM model, so i really scared about my purchase. The model i bought is discontinued or what please reply and specially please specify the contrast ratio of the model i bought.
Placed several complaints..but nobody is addressing same. Please check
I am regretting buying a videocon refrigator as it needs to be serviced after few days. Have visited several times by now. I suggest no one to buy videocon products.
i have booked a washing machine in Lucknow Moti mahal fare and gave the advance payment of Rs 500.00 on date 09.10.2011..however have not received the product till date..
please reach the customer support on the status of delivery