Revolutionizing the way wellness businesses operate, Mindbody is a cloud-based software platform that has become an indispensable tool for fitness studios, spas, salons, and other wellness providers. The service primarily aims to streamline operations and enhance customer experiences, while also empowering wellness providers to thrive in a highly competitive digital landscape.
Mindbody’s journey began in the late 1990s as HardBody Software. Originally established by Blake Beltram, the company focused on offering software solutions for a fitness studio providing Pilates (a type of exercise) services. However, after recognizing a broader need in the wellness industry, its founder then proceeded to transform Hardbody into ‘Mindbody’ in 2001. The company’s breakthrough came on the back of the introduction of online booking and payment processing features. And as the internet gained popularity, Mindbody became increasingly valuable for fitness studios, spas, and salons looking to streamline operations and reach a wider customer base.
Over time, through consistent innovation and a focus on customer satisfaction, Mindbody has expanded its offerings to include features such as client management, staff scheduling, marketing tools, and business analytics. But there are moments when one or more of its services may fail to provide optimal client satisfaction, which is where our guide to registering a complaint can come in handy.
How to Create a Support Ticket
Mindbody Business allows its clients or users to control the platform’s services and features either through the web or via its Android or iOS apps. If you are a Mindbody Business customer and are facing any issues through any of the aforementioned usage channels, then you can raise a support ticket with the company’s customer care by following the necessary steps laid out below.
- Start the process by first giving a call to Mindbody Business customer support in the United States at the following numbers: 877-755-4279 or 877-847-4562 (for Spanish speakers). Phone lines remain open all days of the week between 8 AM and 8 PM (Eastern Time).
- Navigate through the pre-recorded on-call options and proceed to select the option to speak to a customer care executive.
- Once a customer support agent connects to your call, provide your name, user ID, and details of your business. As soon as the customer care agent retrieves your details, state the problem you have been facing with the platform or any specific part of the service that you are obtaining from Mindbody. Try to provide as much detail as possible so that your issue can enjoy a much-needed solution.
- After successfully registering your complaint, the customer care agent will let you know the estimated time within which your issue could be resolved.
How to Manage Billing
Mindbody Business offers an affordable subscription plan for business owners indulging in the wellness industry. For salons and spas, the plans start at $139 per month, while for fitness and other wellness centers, the plans start at $169 per month. Mindbody recommends getting in touch with their customer care representatives to help you assess the type of plan you require for your business operations.
On the other hand, if you are already a paying customer and want to cancel your on-going subscription, then following the suggested steps below should be more than enough.
- Begin by first signing into your Mindbody Business account. Search for your business, and then use the staff sign-in option.
- Once signed in, you will be redirected to your dashboard interface. On your dashboard, click on the ‘question mark icon’ present on the top-right corner of your screen.
- A pop-up window will open displaying ‘Contact Us’, and once you click on it, a web form will be provided to you that you need to fill out. Ensure that you state the reason why you are contacting and the reason why you have decided to pull out of the platform’s subscription plan.
- After filling out the form, click on ‘Submit’, and your request will be registered on their online portal. Expect a reply from the company’s customer support in the next few business days.
Overview of Products and Services
At its core, Mindbody is a comprehensive business management solution that offers a suite of features that cater to various aspects of running a wellness business. One of its major features is online booking, through which businesses can allow their customers to easily book appointments, classes, or sessions, leading to increased business efficiency.
Additionally, Mindbody helps businesses manage their sales, maintain detailed client records (including purchase history and contact information), create employee schedules, track their wages/commissions, and create targeted marketing campaigns and promotions. Businesses can also gain valuable insights into their performance through the platform’s comprehensive reporting tools, leading to improved revenue, an enhanced customer experience, and access to a wider audience.
Mindbody is constantly evolving to meet the changing needs of businesses and consumers, which is why its focus on integration with mobile apps allows business owners to get the most out of the platform.
