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Top ways to complain against refund, cancellation on Booking.com

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While our travel plans mostly begin with daydreaming about sandy beaches, foggy rivers, and meaningful hikes. We quickly come to realize that a good deal of planning has to be done for any kind of travel. Booking our flights, hailing a cab at the airport after we land, our hotel stays, and most importantly, our itinerary! Booking.com is one stop to all these traveling needs. Headquartered in Amsterdam, Netherlands, Booking.com allows its users to plan their travel efficiently. From booking a hotel room to renting a cab at the airport, booking.com connects travelers to the service providers. The website is available in forty languages, and it offers more than twenty-eight million accommodation options. The website goes the extra mile by listing famous tourist attractions in various destinations. Booking.com helps the user’s co-ordinate a variety of aspects of their travel seamlessly under one roof. Therefore, you do not need to juggle between different portals to plan your travel. As of today, more than 155,000 destinations are listed on booking.com, which makes it an ideal travel portal for frequent travelers. To top it off, booking.com has a very robust customer care service, which is available 24/7. In case the user wants to complain against refunds and or cancellation, he/she can opt for the following ways to reach out to booking.com:

Call them!
Before booking a hotel on the website, users need to read the hotel policy very clearly. Some hotels do not have the policy of refunding your money after you have cancelled the reservation. Some, on the other hand, do allow the travelers to cancel it and will refund the partial or complete amount. In case you have opted for a hotel that falls in the latter category, and you have cancelled the booking, you will need to wait for some days for the refund to reflect in your bank account. If the refund is taking too much time, you can simply pick up the phone and call booking.com at 000 800 001 6075. The international customers can reach out to the customer care service at 1-917-421-7237

Write to them
One of the sure-shot ways of reaching out to the booking.com customer service is by writing to them. For this, you will need to log in to your bookings.com account and head over to the help center. A direct link for the help center can be found at the bottom of the home page. After landing at the help center, click on the “ask a question” option. The next page will allow you to be able to select a category. Select one and explain the issue in the text box, after which you will need to click on the “next” button. Please note that this message will be sent via your email ID.

Live Chat
This is the fastest way to speak to someone at booking.com. All you need to do is to go to Booking.com and sign in to your account. After this, you will be required to head over to the customer service section of the website. Few options will reflect on your screen, the first one being that of Live chat. After clicking on this option, you will be able to chat with the customer service agent. You can explain the issue regarding your refund and cancellation, and the service team will help you with a prompt redressal.

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