Zomato is an online food ordering platform that has witnessed tremendous growth with an ever-widening customer base. The company has collaborated with all of the leading and popular restaurants in cities and is currently on a spree of capturing new markets. Launched in 2008, Zomato is now one of the largest food aggregators that has already marked its presence in 24 countries.
Thanks to Zomato, you can conveniently order food from your favorite restaurant and savor it in the comfort of your home. But with such an enormous customer base comes a pandora of complaints too. Many customers are struggling to register complaints regarding the food orders that have been processed on the platform. From the quality of food to problems with the refund, here are some effective channels to complain about the food ordering giant.
Reach out to customer care
One of the quickest and most effective ways to register a complaint is to reach out to the Zomato service executive, directly. Zomato has provided an official customer care contact number to address the complaints of its customers. If your food has not arrived on time or your food quality is up to the mark, you can just dial the number to seek immediate redressal. You can also dial the number if you are facing any payment related inconveniences. Just keep your order number handy, and you will get the quickest possible solution. You will be assisted with further instructions via mail if the problem pertains to the payments and refunds. Just dial 1800-120-2125, and you are good to go.
Use web and app
One of the best things about the online platform is that they let you track the location of the food, giving you an estimate of the delivery time. For any reason, if the food is late or the order quantity does not match your initial order, you can contact Zomato through their website or the app. The website and the app can assist you with the online chat option. You can chat with the online executive, explaining your issue to get a quick resolution. The online chat option can also help you connect you to the delivery executive who is carrying your food. You can register your complaints regarding food quality, or missing items, and payment related issues. In addition to this, the website has got a ‘Contact Us’ form. You can submit the information, and one of the Zomato executives will contact you.
Social media handle
Social media is the most powerful weapon if used carefully. No business can afford bad publicity online, with millions of users watching them. The same is the case with Zomato. The food delivery company responds to customer queries and complaints promptly on all social media platforms, including Facebook and Twitter. You can write to them on these platforms and expect a prompt reply. Depending upon the type of complaint, you might be asked to wait for a specific period, and the instructions can be mailed to you as well. Just make sure to explain your problem clearly to avoid any miscommunication. You can reach them on @ZomatoIn on Twitter, or you can visit their official page on Facebook to share your complaint. You can additionally tag them in a post on your Facebook wall, explaining the problem.