Nordstorm’s century-old relationship with the American retail market has helped it evolve from a small shoe store to a global fashion powerhouse. Known for its exceptional customer service and high-quality merchandise, the company’s history traces back to the 1900s, when its Swedish founder landed in Seattle, Washington. The aim was to provide quality footwear and personalized service to customers.
As the company grew in popularity, Nordstorm diversified its product offerings to include clothing, accessories, and home goods. It was also one of the first retail brands where the concept of ‘open-selling’ was introduced, meaning that customers can freely browse the merchandise without the assistance of a salesperson. Gradually, Nordstorm expanded beyond the US, opening stores in Canada and China, further solidifying its position as an international fashion retailer. And with the introduction of ‘The Nordy Club’, which is the company’s exclusive rewards program, designed to award members their shopping endeavors.
If you want to learn more about The Nordy Club membership, including its registration process, then our insightful guide can come in handy in letting you know the program’s intricacies.
Here are The Nordy Club Benefits
The Nordy Club is a customer loyalty and rewards program, designed and launched by Nordstorm. It gives members exclusive benefits in the form of Nordy Club points, exclusive services and experiences, event access, and much more.
The sign-up process is free of charge, and once you complete it, you will earn 1 point for every $1 of net spend on qualifying purchases, either online or in-store. Additionally, from time-to-time, you will have the chance to earn bonus points through promotional offers, such as 5 points per $1 net spend. Once you accumulate 1000 points, you can redeem them for a $10 reward in the form of a Nordstorm Note.
Presently, there are three membership tiers, namely – Member, Influencer ($500 spend/year), and Ambassador ($5000 spend/year). With each tier, you get access to different benefits, but the common ones include free 2-day shipping and free access to beauty perks. However, Influencer and Ambassador members get priority access to style events, double points days (a limited number of days in a year where your earned points will be doubled), and access to in-home stylists (only for Ambassador members).
How to Apply on Web
If you are a resident in the United States, are at least 18 years of age, and can provide valid and accurate personal information (such as an email address and phone number), you can opt for the Nordy Club membership. Nordstorm allows you to complete the application process either online through the official website or in-store by approaching a salesperson.
To apply online, follow the recommended steps laid out below.
- Start by first visiting the official website.
- On the home page, scroll down till you reach the ‘Become a Member’ section. Proceed to click on ‘Join Now’.
- You will be asked to first type in your preferred email address. Once done, click on ‘Next’.
- In the next step, you will be required to state your full name as well as choose a password to properly safeguard your account.
- Lastly, click on ‘Create Account’ and you will be able to start enjoying the benefits of The Nordy Club program.
How to Check Your Points
Nordstorm states that every month, you will receive an email containing a statement regarding your points balance that can help you stay in touch with your My Nordy Club account transactions. This is because all points expire after 12 consecutive months without any account activity (such as earning and redeeming points).
If you want to manually check your current point balance, then you can effortlessly do so by following the steps outlined below.
- Begin your journey by first heading over to the official website.
- Proceed to enter your registered email address and password to sign in to your account.
- Once logged in, head over to your account section, and then click on ‘Nordy Club Rewards’ under ‘Account Info’. You will then be able to view your accumulated points in your account as well as have the chance to redeem them in return for rewards.
How to Claim Missing Points
If you notice any discrepancy in the amount of points that you have earned through the Nordy Club membership program, then it is highly recommended that you report the same to the company’s customer support as soon as possible.
But, before you register a complaint, it should be remembered that the points you earn will be associated with your net spend, which is the amount after deducting discounts, taxes, shipping, tips, gift cards, or any promotions. In addition to that, your purchase must be qualified for earning points, which excludes the following items: alcoholic beverages, purchases made from standalone vending machines, and some products/services of certain brands.
To register a complaint for claiming your missing points, follow the steps suggested below.
- The primary step involves giving a call at 1.888.282.6060. Customer support is available 24×7.
- Choose the appropriate options so that your call is connected to a live agent.
- Once an agent attends your call, state that you want to register a complaint for your Nordy Club missing points, and then provide the registered email ID that is associated with your account.
- After that, provide the details of your purchase (either online or in-store) related to which the points have not been credited. These include the date of purchase, your order ID or invoice number, and the details of the item(s) that was purchased.
- The customer care representative will then verify the information provided by you, and if it all goes well, a complaint will be registered, and an estimated date will be provided to you by which you can expect a satisfactory solution.
