The North Carolina QuickPass is an all-electronic toll collection program created by the North Carolina Turnpike Authority. Designed to be used on the Triangle Expressway, the Monroe Expressway, and the I-77 Express Lanes, drivers can now pay for tolls without waiting in long queues.

Through the introduction of pre-paid transponders, the North Carolina QuickPass program allows for the most cost effective and easiest way to pay for tolls, across 19 different states. These include North Carolina, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Minnesota, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia, and West Virginia.

Alternatively, drivers who do not wish to pay via pre-paid transponders can utilise the post-paid “Bill By Mail” programme, where a statement or invoice will be sent to the registered owner of the vehicle.

What are the Requirements For New Pass?

When registering for North Carolina QuickPass, you will have two primary types of accounts that you can choose from – personal accounts and business accounts. Users of both types of accounts can save up to 35 per cent on North Carolina tolls. However, the main difference that lies between them is that personal accounts can only register up to ten vehicles per account with one transponder per vehicle, while business accounts can register an unlimited number of vehicles with one transponder allocated to each vehicle.

Additionally, both of the above-mentioned accounts must maintain a $20 minimum prepaid balance and have HOV (High Occupancy Vehicle) compatibility. An HOV vehicle means that three or more people are travelling inside the vehicle. It should be known that the HOV facility can only be used in the I-77 Express Lanes in North Carolina, and users must set the HOV status via the NC Quick Pass App 15 minutes before travel. Do remember that if you have registered as an HOV-only account, then you cannot use your account elsewhere to pay tolls and will only be restricted to one vehicle per account.

Apart from that, users can opt for first responder and transit accounts as well. All first responders can travel for free on North Carolina toll roads while responding to emergencies for law enforcement, medical, fire, and rescue services. If you want to apply for a first responder account, you have to fill out the form here and submit it online. Alternatively, transit accounts can enjoy free travel along the I-77 Express Lanes. To sign up for a transit account, you need to fill out the form here and then submit it online as well. Lastly, when applying for either of the aforementioned accounts, you will need the following set of information: your vehicle and license plate registration numbers, and your payment information.

Follow Our Steps to Open an Account

If you are looking to sign up for a North Carolina QuickPass account, then be sure to follow the recommended steps provided below.

  1. Start by first visiting the official website here.
  2. On the landing page, scroll down to the bottom and click on “Open An Account”.
  3. A new web page will open where you will have to choose the type of account you need: personal, business, or HOV-only. First responder and transit accounts must be applied through the procedures mentioned previously.
  4. Proceed to agree to the terms and conditions, and then click on “Continue”.
  5. The first step involves entering your personal information, such as your name, address, phone number, and email address.
  6. After that, you have to provide details regarding your vehicle, such as its make, model, and year of release. You also need to provide your vehicle’s licence plate number and the number of transponders you require.
  7. Once done, a summary of your bill amount will be shown, and after confirming the same, you have to pay the amount online.
  8. Lastly, obtain a receipt as proof of purchase.

Here is How to Add Money

North Carolina QuickPass allows an auto-replenish feature through which your debit/credit card or bank account is charged automatically when your toll account balance drops below the threshold limit ($20). However, if you are not using the auto-replenish feature, then you can add money via the below-mentioned steps.

  1. Log in to your NC QuickPass account here.
  2. In the top-left corner of your screen, select the drop-down menu, and then choose “Payment Options”.
  3. Accept the “One Time Payment” option and select your top-up balance.
  4. Complete the transaction online, and the funds will be added to your account.

How to Pay For Violations?

If you have been involved in a roadside violation, such as not paying your toll amount at a toll booth, then you can clear your unpaid dues via the below-mentioned steps.

  1. Begin the process by first heading over to the official website here.
  2. On the landing page, you can either search for your due amount by invoice number or by your license plate.
  3. The online system will retrieve details of your unpaid dues, which you can then proceed to pay. Also, do not forget to obtain a receipt as proof.
  4. Additionally, if you feel that there is an error in the calculation of your violation amount, you can raise a dispute within 30 days of receiving the toll violation statement or invoice by mail. Also, if your unpaid amount is past due for a long time, you can risk a temporary suspension of your vehicle registration.

For any additional queries, you can call the customer service department at (877) 769-7277. Phone lines are open between 9 AM and 5 PM from Monday to Friday, and 9 AM to 2 PM on Saturday.

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Last Update: April 28, 2023

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