If you are currently using Viasat Internet, then chances are that you are living in a rural area. Broadband services in a rural region usually stay limited, which is why Viasat is a popular satellite internet service across 50 states in the United States. With Viasat, there is no need for any coaxial cable or phone line. The company also launched its new 150 Mbps plans in specific markets around the US and is preparing to launch them nationwide as well.
Compared to its rival, HughesNet, Viasat offers higher data allowances and decent speeds, which may be enough to do your job. However, such convenience may come at a cost, as the plans are quite expensive, to say the least. Not to mention, some areas receive maximum speeds of 12 Mbps or below, which in this day and age, is abysmal, especially when compared to fibre internet.
Therefore, if you are unsatisfied with the kind of services offered by Viasat Internet and want something better, then it only makes sense to cancel or deactivate your Viasat Internet contract. However, do note that when you cancel or deactivate your Viasat service, you have to return any leased equipment as well. These include the Viasat modem along with its power cord. Additionally, you also have to return the TRIA (Transmit Receive Integrated Assembly) of the dish assembly that has been installed outside your home.
Do note that returning any Viasat equipment is free of charge since the company will provide/send the equipment return box via UPS to the customer’s address and the customer can use it to pack the leased equipment properly before shipping it back. A maximum of 30 days from the date of disconnection is provided to customers to return any leased equipment. But, if the company does not receive the leased equipment within the specified 30 days mentioned above, then the customer will be charged a total of $300 for the leased equipment.
Besides returning leased equipment, departing customers also need to pay an Early Termination Fee (ETF) based on the type of contract. For instance, if there is no long-term contract, then there will be no ETF. But, if there is a contract, such as a 12-month, 18-month or 24-month contract, then $15 must be paid for each remaining month of the contract period. So, if a customer cancels the Viasat Internet 10 months into a 24-month contract, then $15 must be paid for the remaining 14 months as an ETF.
How to Cancel Viasat Internet on Web
To cancel your Viasat Internet service online, proceed to follow the subsequent steps mentioned below.
- Start the cancellation process by first visiting the official website of Viasat here.
- Log in to your Viasat account using your registered email address and password.
- Before cancelling your Viasat Internet service, head over to your account settings and turn off any autopay option that you had enabled before.
- Once done, proceed to again visit your account settings and cancel your current ongoing plan.
- If you are cancelling before the end of your term, especially if you are under contract, you will be notified regarding the Early Termination Fee that you must pay.
- A confirmation message of your cancellation will be sent to your registered email address along with the procedure to return your Viasat leased equipment.
How to Cancel Viasat Internet via Phone
When trying to cancel or deactivate your Viasat Internet service through phone, follow the below-mentioned steps.
- First, you have to call Viasat customer care at 855-463-9333.
- From the IVR (Interactive Voice Response) options, select ‘Account Management’ and then choose the option ‘Disconnect’.
- Your call will be transferred to the Viasat team and from there you have to ask the on-call representative to cancel your service.
- The Viasat representative might ask you the reason for your cancellation and may even entice you with offers to reconsider your decision.
- If you have made up your mind, go ahead and register your service deactivation request.
- Once the cancellation is successful, you will receive a confirmation message on your registered email address.
How to Cancel or Deactivate Viasat Internet at Store
In case you want to deactivate your Viasat Internet service with the help of a local retailer, then follow the steps mentioned below.
- Begin your journey by first visiting the local Viasat satellite retailer. You can find your nearest local retailer with the help of the official website here.
- Once you have found the address, head over to the retailer with your Viasat account details along with any contract documents.
- Provide the store representative with your account details and proceed to ask for service cancellation.
- The store representative will fetch your account details and if you are under contract, then you will be asked to pay the Early Termination Fee.
- After paying the cancellation fee, your Viasat Internet service will be successfully deactivated.
- Additional confirmation messages regarding the cancellation will also be sent to your registered email address.
