Formerly known as “Good Old Games,” GOG is an online digital game and media distribution platform. Founded in 2008, GOG was created by CD Projekt, a Polish video game publisher with headquarters in Warsaw, Poland.
The primary aim of CD Projekt, well-known for developing video games such as The Witcher series and Cyberpunk 2077, was to create a platform that is DRM-free (Digital Rights Management). Video games that are DRM-free do not require an online connection to servers, can be played offline anywhere, and can be shared easily between users since they are not tied to a single user account.
With the launch of GOG, CD Projekt allowed users to have the freedom to enjoy gaming the way they wanted. And with the recent launch of the GOG Galaxy 2.0 launchers, users can connect across multiple digital storefronts from a single platform.
Some of the popular game genres that you can explore on GOG are action, adventure, role-playing games, shooters, simulation, indie, sports & racing, and strategy. And as of today, the payment options on the platform include credit cards from major vendors (Visa, MasterCard, and American Express), PayPal, Skrill, AliPay and UnionPay.
What is GOG’s Order Cancellation and Refund Policy?
GOG allows its users to refund a product within 30 days of purchase, even if the product has been downloaded, launched, and played. However, if you are facing any technical issues with the game that you purchased on GOG, then GOG tech support will be ready to offer you some essential troubleshooting tips. But, if tech support is unable to solve the problem, then a full refund will be provided.
On the other hand, for pre-orders, you can ask for a refund any time you want, until the game is officially released on the platform. Once the game is released, the maximum refund time will be 30 days from the day of release.
When requesting a refund on GOG, you will be asked to choose a refund method. For GOG Wallet, your refund will be credited within 24 hours. For any other type of refund method, the refund can take up to 30 days to be processed.
How to Cancel GOG Order and Get Refund on Web
If you are planning to cancel your GOG order via the web, then you can follow the below-mentioned steps.
- Start the refund process by first visiting the official GOG website here.
- Proceed to sign in to your account using your registered email address and password.
- Once signed in, head over to your profile and go to your “Orders History.” Look for the game that you would like to refund. After that, click on “Ask For A Refund.”
- In the subsequent step, you have to choose the reason for your refund and the method of the refund process.
- Once done, you will receive a confirmation message in your email. After your refund request gets approved, a follow-up message will be sent as well.
How to Cancel GOG Order and Get Refund via Chat
If you want to cancel your GOG order through the online customer care chat, then you can do so by following the laid-out steps.
- Begin the refund process by heading over to the official GOG customer support page here.
- A new chat window will open and the online chatbot will ask you the primary reason for your query. You can either choose from the given list of options or type “refund” in the chat box.
- Then you have to choose the type of refund you want, such as whether it is a game that you purchased, a preorder, or something else. Ensure that the purchase has been made in the last 30 days.
- In the next step, you have to choose the refund method, such as your GOG Wallet or any other preferred choice. Once done, you will be provided with a “Request Refund” link that you have to follow based on the instructions offered.
- After you successfully submit your request, you will receive a confirmation message in your email. And once the request gets approved, you will receive a follow-up email as well.
How to Cancel GOG Order via GOG Galaxy Launcher
If you are looking to cancel your GOG order and get a refund through the GOG Galaxy Launcher, then follow the steps provided below carefully.
- First, you have to download the GOG Galaxy Launcher here.
- Once downloaded, install and launch it. Then sign in to your account.
- On the left side of the launcher, click on “Store.” A new window will open, and under store, you will find the option for your “Orders History” at the top part of the launcher.
- After selecting your order history, look for the game you want to refund and click on the “Ask For A Refund” option. You will also be required to choose the refund method as well as the reason.
- Once you have submitted your request, you will receive a confirmation message in your email. A follow-up email will be sent as well after approval of your request.
