In the world of personal care and beauty, the use of natural ingredients is getting more important day by day. Amidst companies selling chemically induced products, Nature Spell carved out a niche for itself with its focus on organic components and effective formulations. Being a family-run business whose roots trace back to the late 2000s, the company was born out of a passion for natural beauty solutions.
As a brand, Nature Spell has always been committed to the use of natural extracts and carefully selected ingredients in their products, ensuring that they are both effective and gentle. Such commitment also extends to their sourcing practices, where cold-pressed oils and clinically backed ingredients are preferred over the usual industrial practices. As a result, Nature Spell is known for their unique approach to hair and skincare. In addition to being environmentally sustainable, their products remain accessible to most consumers because of the overall affordability.
Having said that, cosmetics are all about preferences, and what might work for one person might not work for the other. If you have bought any Nature Spell product recently and it performed poorly compared to what was advertised, then you can use our extensive guide to book a complaint with the company’s customer support.
5 Steps to Register Your Complaint
If you want to voice your grievances – be it regarding the brand itself or any specific product/order – then you can effortlessly do so by shooting an email to Nature Spell UK’s customer care. To initiate the process, follow the recommended steps listed below.
- Begin by first signing into your email account, preferably the one that you used to purchase the product or place the order from the company.
- In the email subject line, state that you are sending an email for a complaint regarding a product/order/brand.
- After that, in the email body, provide your name and contact details, and then proceed to explain the issue in detail. Make sure you state the order number or product name, if the complaint is related to any specific order or product, and also disclose how the problem affected your usage. Also, do not forget to ask for your preferred resolution as to how you want the company to solve the issue you faced.
- Once done, send the email to the following ID: customercare@naturespell.co.uk.
- After sending, wait for an official follow-up reply in the upcoming days.
Apart from the aforementioned method, you can also connect with Nature Spell’s customer support through social media channels such as Facebook and Instagram. Be sure to use the direct messaging feature for a swift and privacy-focused conversation.
What is the Return and Refund Policy
Nature Spell UK has a lengthy return and refund policy that is solved on a case-by-case basis, where each category has its own set of terms and conditions that you need to follow. Starting with the common one – if you have received an incorrect or missing item in your order – the worse case scenario, you have not received your order or received broken/damaged/faulty goods, then you will have 30 days (from the delivery date) to contact customer care with valid pictures of your received package and products.
On the other hand, if you are facing an allergic reaction after using Nature Spell’s products or have a personal issue relating to the products that you have purchased, then proper photo or video evidence must be provided for your return and refund to be approved by the company. Additionally, for returns related to personal reasons (except allergic reasons), the timeline for registering a return or cancellation request is 14 days from the date of delivery.
In each of the above-mentioned cases, proper investigation will be carried out by the company before your return, and a refund will be approved. To start a return/exchange request, you will need to mail your order number, product details, valid evidence, and a brief explanation of your issue to customercare@naturespell.co.uk.
Overview of Products
Nature Spell’s product range spans multiple categories – from hair and skincare to aromatherapy and essential oils – all designed to enhance and promote your personal care and well-being. Starting with the company’s hair care range, which includes a range of pure, cold-pressed oils, such as argan oil, castor oil, coconut oil, and black seed oil. Known for their nourishing properties, these oils help in promoting the growth of hair follicles, strengthening the keratin fibers, and ultimately adding that extra bit of shine you need to look good.
In addition to that, you also have access to products such as hair masks, shampoos, and conditioners, typically made from natural ingredients such as honey, avocado, and herbal extracts, offering deep conditioning treatments for hair concerns like dryness, scalp issues, and damage.
Moving onto skincare, you have access to number of skin-related products, such as face serums, face toners, face moisturizers, etc., that take advantage of various facial oils, body oils, and butters. Some of the most noteworthy ingredients include jojoba oil and sweet almond oil for face- and body-related products and shea and cocoa butter for their rich moisturizing properties.
Talking about essential oils and aromatherapy, Nature Spell offers singular oils, oil blends, and diffusers and accessories for the complete experience. For single essential oils, you have the usual flavors such as lavender, peppermint, tea tree, and eucalyptus, while for oil blends, you have pre-blended oils designed for specific purposes (focus, relaxation, or sleep). Lastly, you can also purchase natural soaps, made with essential oils and plant-based ingredients, to top off your collection.
