Cancelling any kind of service can prove to be a nuisance. Businesses want to retain their customers as long as they can, and more often than not, they will try to negotiate a reason for you to stay. But if you have already made up your mind to leave Rogers for a rival service provider, then our comprehensive guide can help you achieve it.
Whether you are unhappy with Rogers because of their lacklustre service or are just looking for a change, cancelling your Rogers service should not be a difficult process. With just a few simple steps, you can effortlessly cancel your service and avoid future charges. And the good news is that the Canadian Radio-television and Telecommunications Commission, or CRTC, has implemented a universal regulation policy, known as “The Wireless Code,” which allows customers to cancel their service without providing any notice period to the relevant telecommunications company.
Having said that, Rogers is always equipped with the latest technologies to stay competitive. They are today the largest wireless carrier and the second-largest cable television provider in Canada, amassing over 13 million subscribers in total. Besides being a juggernaut in the telecommunications sector, Rogers also operates a variety of radio stations, television networks, and print publications.
In its early days, the company primarily provided broadcasting services in Toronto, Canada. And in the 1970s, Rogers entered the Canadian telecommunications market, which fueled its exponential growth from the 1980s until the early 2000s. Rogers is also listed on the Toronto Stock Exchange, recording annual revenue of $27.2 billion and a net profit of $2.7 billion. And in the near future, the company is expected to expand into new markets, which include Mexico, while also focusing on offering better customer service and enhancing its brand reputation.
Know the Cancellation Terms
At Rogers, you can cancel one or all of your services at any point. It should be known that the cancellation will take place on the day the company receives your notice, and applicable charges will continue until that date. However, if you are only cancelling an add-on service, then cancellation will take place on the subsequent billing date, and the charges for that add-on service will continue until the next billing date.
Additionally, if you are subscribed to a term service and you cancel your service before the end of your term, then an early cancellation fee will be applicable. The same is applicable when you decide to transfer your service to another service provider. Alternatively, Rogers also has the right to cancel one or all of your services or accounts, provided that the company gives at least a 30-day prior written notice. For residents of Quebec, the period is 60 days.
After cancellation, any rented equipment or device must be returned within 30 days via Canada Post. These can include modems, ethernet cables, smartphones, WiFi pods, home phones, etc. In addition to that, all return shipping facilities will be provided by the company free of charge.
Now that you have a good idea of what to expect before and after the cancellation of your Rogers service, you can go ahead and follow the steps mentioned in the subsequent section for a seamless experience.
Steps to Cancel Your Rogers Number
According to Rogers, the ideal way to cancel your service is to directly contact the company’s customer care via phone. This is to ensure that you are well aware of any specific details arising due to your account changes. To talk to customer care today, follow the recommended steps mentioned below.
- Start the cancellation process by calling customer care at any of the given numbers: 1 855 381-7834 (Rogers Wireless), 1 855 201-9547 (Rogers Internet), 1 877 457-7592 (Rogers TV), or 1 866 868-4095 (Rogers Home Phone).
- Navigate through the IVR (Interactive Voice Response) options and choose to talk to a customer care agent.
- Once a live agent connects to your call, provide your account details and ask for a cancellation. Remember to also state the reason for your cancellation by explaining the difficulties you faced during your period of service.
- The customer care representative will then register your cancellation request and let you know of any additional details or procedures that you may have to follow.
- After your cancellation is processed, you will receive a confirmation message at your registered email address.
- Lastly, you have to return any leased equipment or device that may have been registered under your account.
For any additional assistance, you can walk into a Rogers store near you and get in-person help from a qualified store representative.
