Known for producing high-quality beauty products, Lancome has been a major force in the luxury cosmetics industry for over 80 years. Established in 1935 by visionary perfumer Armand Petitjean, the brand grew leaps and bounds owing to its dedication to innovation and French-style sophistication. And to cater to its immense popularity, Lancome expanded its portfolio to include makeup and skincare products.
Today, Lancome’s brand power centers around empowering women to embrace their inner beauty by creating products that enhance the natural features of the human body and promote healthier skin. The company’s extensive line of beauty essentials offers something for everyone, whether you are seeking a signature fragrance, a powerful anti-aging serum, or a flawless foundation. And to ensure that they keep their loyal customers happy, they introduced the ‘My Lancome Rewards’ program to provide a variety of benefits to make purchases more worthwhile.
If you have already been inducted into Lancome’s loyalty program and have recently made a purchase for one of your favorite beauty products, but your account is still yet to see the rewards associated with the purchase, then it is recommended to get in touch with Lancome’s support team by following our comprehensive guide precisely.
Steps to Claim Missing Points Online
Lancome USA states that points under the ‘My Lancome Rewards’ program can be earned on all purchases made from the US-specific website (https://www.lancome-usa.com/) and not outside of that or in any retail stores. Points for your purchase will be credited to your account up to 48 hours after your order ships, and each point earned will be valid for 12 months from the earn date, after which it will expire. Additionally, loyalty points will be deducted from your account if you return any purchased item.
If you, as a Lancome customer who is already a member of the ‘My Lancome Rewards’ program, have followed all the aforementioned terms and conditions but have yet to see the points associated with your purchase credited to your account, then you can get in touch with the support team by following the below-mentioned steps.
- Start by first heading over to the official ‘Contact Us’ web page here.
- On the landing page, you will be asked to fill out a web form. Begin by first providing your full name, email address, and phone number.
- After that, select ‘Subject > My Account’ from the drop-down menu. Once done, state the order number for your purchase, for which you have not received your reward points.
- In the next step, type in your message in the given space. Ensure you explain your issue clearly so that Lancome customer support can fix the issue as soon as possible.
- Finally, accept the terms and conditions, and then click on ‘Send Message’ to seamlessly send your complaint.
After that, keep an eye on your email account for any follow-up messages from the company’s customer support in due time.
Apart from contacting Lancome’s customer support through the aforementioned process, you can also get in touch with them over the phone at 1-800-526-2663.
Overview of the Program
‘My Lancome Rewards’ is a tiered loyalty program introduced by Lancome, a manufacturer of beauty products, so that its users can enjoy benefits and exclusive perks. The core concept of the program is that you earn 10 points per $1 spent on Lancome products directly through its Lancome USA website or app. However, you can also earn extra points by signing up for SMS alerts related to brand promotions, leaving reviews on your purchased Lancome products, referring to your friends regarding Lancome products, and keeping an eye out for special promotions and offers.
When it comes to the tiered system, there are four tiers that you can enjoy. These include Rose Gold (starting tier), Gold (2,000 points), Platinum (6,500 points), and Exclusive (10,000+ points). Rose Gold is the starting tier that allows you to enjoy free shipping on qualifying orders and birthday gifts, while the Gold tier allows you to enjoy exclusive discounts or early access to new product launches. Then you have the Platinum tier, which offers increased points per dollar spent and invitations to VIP events, while the Exclusive tier provides you with a personalized welcome gift, extravagant birthday surprises, and access to high-end, exclusive events.
In addition to the aforementioned benefits, you also get the option to exchange points to get more exciting rewards, such as deluxe samples to try new products or even full-sized versions of your favorite Lancome beauty products. Also, keep in mind that Platinum and Exclusive tier members will have the opportunity to attend new product launch events, get a sneak peek at the latest offerings before anyone else, and enjoy exclusive events with beauty gurus and industry insiders.
In totality, ‘My Lancome Rewards’ is a fantastic program for any Lancome enthusiast, with its easy-to-earn points, exciting rewards, and exclusive benefits. It is also a great way to show yourself some love and get even more value out of your favorite beauty brand.
