StarHub is a Singapore-based multinational telecommunications company that is known for delivering world-class communication, entertainment and digital services. Founded in 1998, StarHub utilises extensive wireless and fibre infrastructure to provide customers with a diverse range of fixed and mobile services.
Besides consumer products, StarHub develops corporate client solutions that successfully integrate technologies such as AI (Artificial Intelligence), data analytics, cybersecurity, robotics, and the IoT (Internet of Things). Additionally, the company is listed on the SGX, or Singapore Exchange, with an annual revenue of more than 2.30 billion Singaporean dollars.
When it comes to mobile services, StarHub primarily offers HSPA+ (3.5G), 4G/LTE, and 5G. And since 5G was recently launched in Singapore, only the N78 band is supported, with more supported bands arriving in 2023. As one of the older telecom companies in Singapore, StarHub continues to innovate, offering affordable and attractive mobile plans for users.
How is the Network Experience With StarHub?
With StarHub, you get the option to choose between a no-contract SIM-only plan and a 1-year contract plan. Talking about the network experience, StarHub dominates the mobile network industry in Singapore with 99.5 per cent coverage, besting its rivals such as M1, SIMBA, and Singtel. Not to mention, the 4G coverage also gets a near-perfect score from Open Signal, similar to M1.
When it comes to consistency in network experience, StarHub is ranked the highest with more than 83 per cent rating, while the core consistent quality is ranked at more than 92 per cent, which is also the highest among all the telecom operators in Singapore.
Apart from that, StarHub ranks the highest in terms of data download and upload speeds in Singapore. As a result, the video and gaming experience will be more flawless on StarHub than on any other mobile network operator in Singapore. Lastly, the voice calling experience is on par with the rest of its competitors, making StarHub a value for money network.
With that being said, if you are just starting and are ready to experience the stellar network coverage of StarHub, then our steps to activate your new prepaid SIM can come in handy.
How to Activate StarHub SIM via Phone
If you have already purchased your StarHub prepaid SIM and want to activate it from the comfort of your home, then follow the steps provided below.
- Start the activation process by first calling the customer care hotline at 1633 or 9850 0000 from an alternate number.
- Navigate through the IVR (Interactive Voice Response) menus and proceed to talk to a live agent.
- Once a live agent connects to your call, ask the representative to activate your SIM. The representative will first verify your identity, and once the identity is verified, you have to provide your SIM mobile number.
- The customer care representative will register the SIM in your name and thereby activate it as well.
- After that, you can insert the activated SIM card on your mobile phone and start using it.
How to Activate StarHub SIM at Store
If you are looking to activate your prepaid SIM through StarHub’s official shops, proceed to follow the recommended steps provided below.
- First, you need to find a nearby StarHub outlet through the official store finder here.
- Once you have found your preferred store, head over to the same location with your original documents for identity proof and your mobile phone.
- Furnish your identity proof to the store representative and proceed to purchase your new prepaid SIM.
- Once your identity has been verified, the new SIM will be registered in your name.
- After the registration process is complete, the prepaid SIM will be activated for usage.
How to Activate StarHub SIM Through Exclusive Partners
If you want to activate your StarHub prepaid SIM through one of its exclusive partner stores, then follow the below-mentioned steps judiciously.
- To find a nearby StarHub Exclusive Partner shop, visit the official store locator here.
- Look for a shop based on your area of residence. For instance, if you live in North Singapore, then look for the store options under the “North” tab.
- Once you have found your preferred store, visit it with your identity proof documents in their original form, along with your mobile phone. Ask the store representative to first verify your identity, and once your identity is verified, proceed to purchase a new SIM.
- The new SIM will be registered in your name, and it will also be activated on the spot.
- Finally, you can insert the new SIM into your mobile phone and start using StarHub’s network services right away.
Documents Required to Register and Activate Your SIM?
To register and activate your StarHub prepaid SIM, all you need to do is showcase original documents for identity proof. For Singaporeans, pink identity cards are required, while for Singapore Permanent Residents, blue identity cards will be needed.
Additionally, for national servicemen, the SAF11B identity card will be required. And lastly, for foreigners or work permit holders, an employment pass, work permit identification, or passport will be required.
