Known for their humble beginnings and electrifying playing style, the Houston Rockets have revolutionized the modern basketball game. Established in 1967 as ‘San Diego Rockets’, the team initially found it difficult to extract winning ways. But when the team relocated itself to Houston, Texas, and changed the name, things took a turn for the better.
During the 1980s and 1990s, the world witnessed the golden age of the ‘Rockets’. Their dynamism, combined with fast-paced gameplay, changed the way players used to play basketball. As a result, the team’s first NBA championship came in 1994, which was only possible after defeating the ‘New York Knicks’. In recent years, the Rockets have continued to make the NBA Finals, such as in 2004 and 2018. And with a talented and young core, the future looks bright for the Rockets.
If you are a Rockets fan or just someone who loves watching basketball and have recently been to a live game at the team’s home ground, then our extensive guide can help you share your experience or feedback with the people in charge of the organization.
How to Contact the Management
To get in touch with the Houston Rockets directly, you can give them a call at 713-627-DUNK (713-627-3865).
Alternatively, you can connect with the stadium staff at the Toyota Center either via phone at 713 758 7200 or via direct mail at the following address: 1510 Polk Street, Houston, TX 77002.
Feedback on Tickets or Experience at Stadium
To provide feedback on tickets (individual tickets or season passes) or your stadium experience at the Toyota Center, follow the suggested steps provided below.
Providing Feedback on Tickets Via Phone
- Start the process by first making a call to the official phone number of the Houston Rockets, which is 713-627-DUNK (713-627-3865).
- When a staff member or a representative attends your call, provide your name, ticket details, and membership details (if you are a season ticket holder), and then explain the issue you faced.
- Based on your feedback and its severity, the staff member or representative will provide you with an appropriate solution or will ask you to wait for an official response from the team’s management.
Providing Feedback on Stadium Experience via Phone
- Begin your journey by first making a phone call to the Toyota Center at 713 758 7200.
- Navigate through the on-call options and proceed to speak to a stadium staff member or a customer support representative. Once you are connected with an agent, provide your full name, ticket details, seating position (inside the stadium), and the experience you had that you want to share.
- Depending on your feedback, you will be asked to either wait for a solution from the company’s higher-ups or be provided with an instant resolution.
Providing Feedback on Stadium Experience via Email
- The primary step involves drafting an email either from your registered email ID (that was used to purchase tickets) or any other email address of your choice.
- In the email, state your full name, phone number, residential address, ticket details, stadium seating details, and the overall experience you had. You can also share photos or videos to prove your reasoning (optional).
- Once done, send the email to guestservices@rocketball.com and wait for a follow-up response from their customer support.
Please note that you can also send in your feedback regarding your stadium experience at the Toyota Center via physical mail at 1510 Polk Street, Houston, TX 77002.
How to Connect Through Social Media
In addition to communicating with the Houston Rockets via the processes mentioned beforehand, you can also connect with them through social media on Facebook, X (formerly Twitter), and Instagram. But, before you do so, there are certain important things to keep in mind.
Firstly, if you are looking for customer support while you are attending an event at the Toyota Center, then you can text ‘TCHELP’ (without quotes) to 59925. Doing so can help you avert emergencies swiftly, especially medical or any other.
Additionally, if you lose an item during an event and you want the same to be recovered, you can contact the ‘Guest Relations’ section at the stadium for assistance. Remember that unclaimed items will be donated to charity after 30 days. For any assistance regarding ‘Lost And Found’ on non-event days, you can contact the guest relations department. However, in the case of stolen tickets, you must contact your original point of purchase.
Finally, if you are visiting the Toyota Center with your loved ones and want to obtain a guided tour, then you can email guestservices@rocketball.com for potential touring opportunities.
