Reaching out to the Times of India made easy

The Times of India, popularly known online as TOI, has been a juggernaut in the Indian media landscape since the 1830s. Originally established during India’s British rule, TOI has witnessed the country’s journey from colonial rule to treading the path to being a global superpower. Over the years, it has also evolved from a traditional news outlet to a lifestyle and entertainment brand, catering to a diverse readership.

For the uninitiated, TOI boasts the largest circulation of any English-language daily in the world, which is a testament to its widespread popularity. And beyond news, the publication company covers a vast spectrum, including entertainment, sports, lifestyle, business, and technology. Additionally, the company also recognized the changing media landscape, which allowed it to aggressively embrace digital platforms through its mobile app and websites, ultimately offering real-time news updates, interactive features, and engaging content.

Despite its immense success, TOI faces criticism for its focus on sensationalism and entertainment over hard-hitting journalism, raising concerns about the quality of reporting. And if you are a regular reader who wants the publishing house to up the ante and focus on better reporting standards, then our essential guide can help you get in touch with them effortlessly.

Have a Feedback? Read On

If you are planning to get in touch with the internal staff at The Times of India, the process you need to follow will differ based on the edition you are opting for.

For the online edition of The Times of India, you need to directly contact its managing company, Times Internet. Established in 1999, Times Internet is responsible for managing the online operations of The Times of India along with its sister enterprises, such as Economic Times and IndiaTimes. On the other hand, for the print edition of The Times of India, you need to connect with the company’s customer care.

To start the communication process right away, follow the below-mentioned steps properly.

Feedback for the Online Edition of TOI

1. Begin the process by first heading over to the official website.
2. You will be greeted with a web form where you need to first provide your name and email address.
3. After that, select the type of request you are sending. For instance, if you are looking to submit complaints or suggestions, then select ‘Feedback’ from the drop-down menu.
4. Once done, type in your message in the given box and click on ‘Submit’ to register your request right away.

Feedback for the Print Edition of TOI

1. Start by first giving a call to The Times of India’s toll-free phone number: 1800 121 0005.
2. Select the appropriate on-call options and proceed to speak to a customer care executive.
3. Once a customer care agent connects to your call, state your reason for calling and explain the type of assistance you require – whether it is for submitting feedback, advertisement reasons, or anything else.
4. After submitting your request, you can expect a swift resolution from customer support in the subsequent days.

Alternatively, you can contact The Times of India through its social media channels, particularly Facebook and X (formerly Twitter).

How to Write to the HQ

If you are looking to bring any serious issue before The Times of India publication house or just simply want to write a letter appreciating the newspaper company’s efforts, you can write to its corporate head office via the recommended steps below.

1. First, you need to draft a formal letter on a piece of paper (preferably a blank A4 sheet).
2. Start by first addressing the letter to the editor of the company and then stating the subject for which you are making the contact. Also, do not forget to write the date of writing on the letter.
3. In the letter body, proceed to introduce yourself, as it will provide a nice backstory. And then explain the reason why you need to write the letter and if you have any demands or require any assistance. Keep the tone of the letter professional and to the point.
4. Finally, conclude your letter and then mail the same via speed post to the following address: Times Internet, Ecstasy IT Park, Plot 391, Udyog Vihar, Phase 3, Gurugram, Haryana – 122016.

For Advertising Queries

Advertisements are the bread and butter for all publication companies, as they bring in most of their revenues. If you are looking to add to that list, then you can contact The Times of India for their advertising services through the steps listed below.

1. The primary step involves contacting the correct TOI department: for advertising in the online edition, call Times Internet at +91 (0124) 4187000; and for advertising in the print edition, call 1800 121 0005. You can also get in touch with the Customer Relationship Management (CRM) branch of the city that you live in, list of which can be found here, either via email or an in person visit to the stated address.
2. Once you get in touch with the relevant representatives, ensure that you properly mention your advertising requirements and budget.
3. After sorting out the basic requirements, provide directions or mockups regarding the type of advertisement that you want to publish to your audience.
4. Lastly, wrap up the process by making the requisite payment and you will be good to go.