Pioneering the world’s first designer hotel in 1960, Radisson Hotels is widely known for setting the benchmark for modern hotel designs. Since its inception, the organization has become one of the world’s foremost hotel chains, establishing properties across major international cities, leisure destinations, and key airport gateways. As of today, Radisson operates more than 1,100 hotels across 100 different countries and is well-reputed for its customer service, quality control, and innovation while offering competitive market prices.
To reward loyal customers customers, Radisson Hotels has introduced a robust reward programme, through which members can earn points for each eligible stay and food and beverage purchases. The accumulated points can then be redeemed for hotel upgrades, free nights, and other rewards such as complimentary breakfast, discounted travel insurance, and priority preference for check-ins and check-outs. Additionally, members can earn a ten per cent discount on bookings made directly through the company’s official website.
With that being said, if you have noticed a certain amount of missing reward points from your account even after completing an eligible stay or purchase, then our exhaustive guide can assist you in claiming the same.
How to Claim Missing Points Online
Before you begin the claim process, keep in mind that Radisson Rewards (under Radisson Hotels) and Radisson Rewards Americas (under Radisson Hotels Americas) are two separate programmes. In 2021, the company split its loyalty programme into the aforementioned ones, meaning that points from one programme cannot be redeemed for another. Radisson Rewards Americas covers all the Radisson Hotels located in the United States, Canada, Latin America, and the Caribbean. On the other hand, Radisson Rewards covers its hotels located in Europe, the Middle East, Asia Pacific, and Africa.
Following the split in 2021, Radisson Hotels Americas was later acquired by Choice Hotels International in 2022, which ultimately prompted Radisson Rewards Americas to be merged with Choice Privileges. This means that you will be able to keep your current member status, and your points will be transferred in a 2:1 ratio. In addition to that, you get more options when booking hotels, especially across 7,400 Choice Hotels destinations, and the enjoyment of experiencing more perks, discounts, etc.
According to Choice Privileges (previously Radisson Rewards Americas), it takes around 72 hours (for stays in the United States or Canada) or 20 days (for international stays) after checkout for the reward points to be posted to your account. If the relevant reward points are not awarded during the aforementioned grace period, then you will be able to report your missing stay or points. The company also states that members can apply for missing points up to 12 months after their stay date. To start the claims process without any delay, follow the recommended steps mentioned below.
- The primary step involves heading over to the official website here.
- Proceed to sign in with your registered username and password.
- After signing in to your account, head over to the “Report Missing Stay” web page here.
- You will then be required to fill out the form by providing details of your stay, such as the hotel name, checkout date, etc.
- Once done, submit your application and wait for an official response from the company’s customer support team.
If you require further assistance on your missing points for Choice Privileges, you can do so by getting in touch with customer care via phone at 888-770-6800. Support is available 24 hours a day. Additionally, you can connect with customer support by simply filling out the customer service form here.
Overview of Program
Choice Privileges (previously Radisson Rewards Americas) is a free loyalty membership programme that allows members to get the most out of their qualified hotel bookings or purchases. With this programme, you will be entitled to get up to 10 points per $1 spent on Choice Hotels and other purchases, and then redeem the points for free nights at hotels, gift cards for a wide variety of retailers and restaurants, airline miles, and more. Below mentioned are some more benefits members enjoy.
Save more on your bookings or purchases with member-only rates and exclusive offers. Members with “Elite” status will be entitled to receive bonus points or welcome gifts with each stay.
With each stay, you will be able to enjoy extra perks as well. For instance, weekday stays will provide you with free online shopping credits and coffee cards.
Choice Privileges has also integrated a multi-tier status programme where you will be able to experience more benefits based on your tier status. The statuses include Gold, Platinum, and Diamond. Reaching each status requires a specific number of stays within a single financial year. For instance, reaching “Gold” requires 10 nights, while reaching “Platinum” and “Diamond” requires 20 nights and 40 nights, respectively. The higher the tier, the more benefits you will be able to experience, such as more “Elite Bonus Points”, more “Room Availability”, more “Room Upgrades”, and so on.
