A well-established name in the world of home appliances, Russell Hobbs has a rich history of innovation and a strong presence in households worldwide. Initially established in 1952 by William Russell and Peter Hobbs in Surrey, England – both of whom previously worked at Morphy Richards and brought some valuable experience to their new venture.
One of the major achievements of the Russell Hobbs brand was creating the world’s first automatic coffee percolator, demonstrating the company’s commitment towards innovation. It was then followed by the world’s first automatic electric kettle, revolutionizing the way people boiled water. As a result, Russell Hobbs quickly gained popularity among major consumer electronic brands, prompting them to expand their product portfolio, which later included toasters, irons, and food processors. Such diversification also helped the brand establish a strong presence in various kitchen and home appliance categories.
Today, Russell Hobbs continues to impact the lives of the citizens living in the United Kingdom, and if you are one of them who have made a recent purchase from the brand, then be sure to follow our extensive guide to register your new appliance today.
How to Register Your Product
Russell Hobbs in the United Kingdom states that all appliances typically come with a one (1) year manufacturer warranty. However, if you (as a customer) register your product within twenty-eight (28) days of purchase, then you will benefit from an additional one (1) year warranty on top of that.
It should be known that registering your Russell Hobbs appliance also offers you a host of other benefits as well, such as allowing you to enjoy a fifteen (15) percent discount on your next order through the Russell Hobbs UK website while also giving you a sneak peek at exclusive offers and news throughout the year.
In addition to that, you will be able to track your device’s warranty information easily and get access to exciting content that can help you get the most out of your products. Not to mention, downloading quick start guides and manuals for your appliance will not be difficult anymore, and you will be able to master the functioning of your device without requiring any external assistance.
To register your Russell Hobbs product today, follow the outlined steps explained below.
- Begin your journey by first visiting the official website.
- On the landing page, click on Register, and you will be asked to provide your email address.
- If your email address is not registered, then you will be required to enter a password to safeguard your account.
- After that, you will be asked to enter your personal details, such as your name, residential postal code, and phone number.
- In the next step, you will be asked to enter your product name or model number to select the appliance that you have purchased.
- After selecting your product, you will be asked to enter the purchase details. These include the date of purchase (as shown on your invoice or receipt), the name of the retailer from whom you purchased, and whether the retailer was an online or offline vendor.
- Once done, you will be asked to accept the warranty and registration terms and conditions.
- Finally, click on Register Product, and your product will be registered successfully.
It is recommended that you keep your proof of purchase for the duration of your product’s warranty period in case you are required to make a claim later on.
How to Book a Repair
According to the terms and conditions laid out by Russell Hobbs in the UK, if your appliance (whether large or small) has malfunctioned or broken down within six (6) months of its purchase, it is recommended that you contact your retailer (from where you purchased your product) in the first instance to deal with any matter relating to warranty.
In any case, if your matter still remains unsolved even after contacting your retailer or if your appliance has malfunctioned after the expiry of the first six (6) months, then you can follow the below-mentioned steps to book a repair.
- The primary step involves giving a phone call to the following numbers: 0345 209 7461 (for large appliances) or 0345 658 9700 (for small appliances). Phone lines are open between 9 AM and 5 PM from Monday to Friday for the large appliance help desk number; and for the small appliance help desk number, the opening hours are between 8 AM and 5 PM from Monday to Thursday and between 8 AM and 4 PM on Fridays.
- Select the appropriate on-call options so that your call gets forwarded to a customer care executive.
- Once a customer care agent connects to your call, state that your appliance is malfunctioning and describe the issue that you are facing. You will be provided with some basic troubleshooting tips and tricks that you can follow to fix the issue.
- If the troubleshooting suggestions do not work, you can ask the customer care agent to book a repair request. Start by first providing your contact details, such as your name, residential address, phone number, and email ID.
- After that, you will be required to state your preferred date and time on which you would want the technician to arrive for repairs.
- Once the customer care agent collects all the necessary information, a repair request will be booked in your name, and the same will be confirmed to you via your email address.
Know Support Options
If you require any further assistance relating to your Russell Hobbs appliance, you can get in touch with the company’s customer care department through various social media channels such as Instagram and Facebook.
Lastly, if you are looking to download any user guide or manual for your Russell Hobbs appliance, you can visit the official website and enter your product name or model number to obtain the same.
