A household name in the United States, The Home Depot has slowly evolved from being a small hardware store to a global leader in home improvement retailing. Founded in 1979, the idea of the company was built on the backs of successful enterprises like Costco with the sole motive of offering a wide variety of home improvement products at competitive prices.
By the early 1990s, The Home Depot’s popularity had prompted it to expand to several states across the country while also adapting to continuously changing customer buying habits and market trends. However, the infamous market crash of 2008 had a significant impact on the company’s revenues. But its product selection and excellent customer service continued to reign supreme among customers, which allowed the brand to regain its market stature. Today, The Home Depot operates not only in the US but also in Mexico, China, and Canada. And its ‘Pro Xtra’ loyalty program showcases a serious commitment towards providing better services to those who need them the most.
To learn more about the Pro Xtra loyalty program at The Home Depot, continue reading our all-inclusive guide till the very end.
Know the Pro Xtra Benefits
The Pro Xtra loyalty program is primarily designed to meet the specific demands of professionals such as re-modelers, contractors, and maintenance crews. It is the best way to find the ideal deals and maximize savings so that these professionals could enhance their business revenue and profits.
The program is free-to-join for business professionals, like the ones mentioned above, and there are plenty of perks and rewards to keep you entertained. Members get access to special discounts, limited-time promotions, access to exclusive products, and product quotations (with competitive pricing). Members can also connect and interact with professionals from the similar industry for essential tips and advice.
Additionally, you can easily track and manage your purchases online, based on which you will earn perks. These perks can then be redeemed for rewards for future purchases.
How to Apply on Web
The Home Depot allows you to join its Pro Xtra loyalty program online (through the web or the official app) or by simply visiting the nearest store around you. Once you are enrolled, you will have access to the program’s benefits and rewards, helping you to maximize your savings and complete your projects on time.
To begin the application process, follow the steps neatly organized below.
- Start by first visiting the official website. Alternatively, you can download the official Home Depot app on your smartphone via the Apple App Store or the Google Play Store.
- On the landing page, under ‘Pro Xtra Perks’, click on ‘Join Now’.
- You will be redirected to a new web page, where you will need to provide your preferred email address and a strong password for your account.
- After that, you need to state your name, your company name, your company address, and your phone number. Additionally, you need to state the type of business or trade your company is operating in.
- Lastly, click on ‘Register for Pro Xtra’ and your account will be created right away.
How to Check Perks or Rewards
With the Home Depot Pro Xtra loyalty program, you get to earn perks for every dollar you spend on eligible products. The perks you earn can then be traded in for rewards, which can help you save additional money on essential products.
To track your accumulated perks and rewards, follow the suggested steps outlined below.
- The primary step involves visiting the official website. On the other hand, you can also use the Home Depot app on your Android or iOS device (store links for download have been provided beforehand).
- Proceed to sign in to your account using your registered email address and password.
- Once signed in, head over your ‘Account’ section and from there select the ‘Perks’ tab. From there, you will be able to see the perks you are eligible for as well as the accompanying rewards.
How to Claim Missing Rewards
When you make eligible purchases as a Pro Xtra member, you slowly complete milestones, which in turn help you unlock perks and rewards. For instance, if you have spent $1,000 in total and you will need another $500 in purchases to unlock the next perk, you need to ensure that your next purchases are being tracked properly in the system.
In any case, if you find any missing purchases that are not being tracked in your Pro Xtra account, you can raise a complaint with the company’s customer support through the suggested steps below.
- Kickstart your journey by giving a phone call at 1-800-466-3337. Phone lines are open 24 hours a day.
- Navigate through the on-call menus and select the option to speak to a customer care executive.
- As soon as a live agent connects to your call, state the issue you have been facing with your Pro Xtra account and then provide the email ID associated with your account.
- In the next step, explain in detail regarding your purchase(s) not being properly tracked in the system, which in turn is affecting your ability to obtain the various perks and rewards related to the program.
- The customer care representative first verifies the same, and upon successful verification, a complaint will be filed. Additionally, the agent will also let you know the time frame that you may have to wait for the solution.
