Touted as a leading pet retailer in the United States, PetSmart has become synonymous with providing a one-stop shop for all merchandise related to your furry companions. From stocking essential pet products to providing grooming services, the company’s aim was always to offer a superior shopping experience, focusing on the well-being of both pets and their owners. And with a commitment towards quality, PetSmart rapidly gained popularity among local pet lovers.
Since its inception, PetSmart has expanded its presence not only across the US but also ventured into its neighboring ally, Canada. Such a positive outlook was fueled by its product diversity, superior pet services, and community engagement. Additionally, the company also indulges in animal welfare, where it works closely with shelters and rescue organizations to promote pet adoption and provide resources for pet care. PetSmart’s commitment towards its customers is further accentuated through its ‘PetSmart Treats’ loyalty program, where rewards are provided for the purchases one makes.
To learn more about PetSmart Treats and the benefits that you can enjoy through the program, be sure to go through our guide till the very end.
What are the PetSmart Treats Benefits
PetSmart Treats is a free-of-cost loyalty program that allows customers to earn points by purchasing pet products of their choice, which in turn can be redeemed for rewards later on.
Once you sign up for the program, you can start making purchases that will earn you 10 points per $1 spent (in-store or online), including the purchase of pet grooming services. And for donations made at PetSmart Charities, you will earn 2X points for every $1 spent. The accumulated points (the minimum redeemable value is 1000 points, which is equivalent to $2) can then be used for discounts on pet products and services.
Presently, there are three membership tiers, namely – Member ($0-$499 annual spend), Bestie ($500-$999 annual spend), and VIPP (more than $1000 annual spend). It should be known that Bestie and VIPP members will earn 2 points and 4 points, respectively, per $1 spent. In addition to that, all members get access to members-only in-store pricing, personalized offers, free shipping for orders above $49, birthday gifts for pets, and early access to sales and new merchandise. And on top of that, VIPP members will get holiday gifts for their pets.
How You Can be a Member
PetSmart allows its customers to join the Treats Rewards loyalty program in various ways, as per their preferences. As long as you are 18 years of age or older and are a resident of the United States (including Puerto Rico), you can apply for membership in-store, online through the official website, or via the official app on your smartphone.
The process is quick and easy, and if you want to join today, follow the steps described below judiciously.
- The primary step involves visiting the official website. On the other hand, you can also download the PetSmart app from the Google Play Store or the Apple App Store on your supported smartphone.
- On the landing page, click on ‘Sign In’ and a pop-up window will open. From there, select ‘Create An Account’.
- Start by first providing your full name, your preferred email address, and a robust password that can help you safeguard your account.
- After that, provide your phone number and then select the type of pets for which you would want to receive special offers, access to events, etc. For instance, if you are a lover of birds and cats, then select ‘Bird’ and ‘Cat’. You can select as many options as you like.
- Once done, choose your marketing email and/or message preferences, and then finally click on ‘Join’. You will be inducted into the membership program without any delay.
Keep in mind that once you create your account and complete filling out your member profile for the first time, you will earn a bonus of 1,000 points (equivalent to $2 in savings).
How to Check Points
Unless mentioned otherwise, all points earned through your PetSmart Treats loyalty program will expire one year after the date on which they were earned. Additionally, bonus points will also carry a special, limited validity period, after which they will expire as well. Such is the reason why it is always recommended to keep track of your earned points so that you have the chance to redeem them before forfeiture.
To check your current point balance, follow the necessary steps mentioned below.
- First, you need to head over to the official website.
- On the home page, click on ‘Sign In’, and you will be asked to enter your registered email ID and password.
- Once logged in, head over to your account page, and then visit the ‘Treats Rewards’ section to be able to view your current points balance.
How to Claim Missing Points
According to PetSmart, the points you earn from your purchases will be credited to your Treats Rewards loyalty program after a specific time frame. For in-store purchases, your points will be credited in less than 24 hours, while for online purchases, the timeline will be 24-72 hours. Additionally, bonus points may take up to 72 hours to show up in your account.
It should also be known that points cannot be earned on the purchase of gift cards, making donations, obtaining veterinary services, or payment of shipping fees or taxes.
Having said that, if you notice any discrepancy regarding missing points in your account, then you can get in touch with PetSmart customer support through the below-mentioned process.
- Begin your journey by first visiting the official ‘Contact Us’ page.
- On the landing page, select ‘Treats Rewards’ as the subject, and then proceed to fill out the form provided to you.
- Provide your registered full name, email ID, and phone number.
- After that, state the store from where you made your purchase, related to which the points have not been credited, especially if the purchase is made in-store.
- Lastly, describe your issue in detail in the comment box, such as the date of the transaction and the associated amount, the invoice number or order ID, and the items that were bought. Once done, click on ‘Send Message’, and your complaint will be registered.
Alternatively, you can also call the customer support at 1-888-839-9638. Phone lines are open between 8 AM and 10 PM Eastern Time, all days of the week.
