Conveniently situated in the scenic New Forest area of Hampshire, England, Paulton’s Park is a beloved family theme park that has evolved significantly since its inception. Renowned for its modern attractions such as the ever-popular Peppa Pig World, the venue’s history dates back to the 1980s, when it was primarily opened to the public as a country park and bird garden.
Over the years, Paultons Park steadily expanded its offerings, introducing rides, attractions, and themed areas, including the addition of roller coasters and water rides. And the grand opening of Peppa Pig World in 2011 significantly boosted the park’s popularity, further attracting families from across the United Kingdom and beyond. In addition to that, Paultons Park also added an American midwestern-themed area, known as Tornado Springs, ensuring that its appeal continues to impress visitors of all ages.
Having said that, visiting a public place like Paultons Family Theme Park can sometimes be enjoyable and frustrating at the same time – particularly if you lose one of your dearest belongings. If that is the case, then be sure to follow our in-depth guide to report your lost item right away.
How to Report a Lost Item
When it comes to reporting lost items at Paultons Family Theme Park, it is recommended to always visit the Guest Information Kiosk located at the entrance of the park, provided you are still on site to report the incident.
On the other hand, if you have already left the park and want to report a missing belonging thereafter, then you are required to send a detailed email to the authorities posted at the venue.
But, before you decide to report any lost item, keep in mind that Paultons Park or any of its staff will not accept any responsibility for items lost inside the park or in the car parks. Additionally, if the lost item is a perishable one, then the same will be disposed of immediately along with soiled items.
For items that are found, the owner will be contacted usually by email within forty-eight (48) hours, and the item will be kept on hold for the next one (1) month. If you want the park authorities to send you back the item, then a postage and packaging charge of 4.95 pounds will be necessary to send the item back to you – using a forty-eight (48) hour track and trace service. And in the event your item weighs more than five (5) kilograms, the postage and packaging charge will increase.
Lastly, unclaimed and unreported items will be held in custody for three (3) weeks, after which they will be recycled, donated to charity, or disposed of with personal information or details destroyed.
To report your lost item today, follow the suggested steps mentioned below.
- Kick off by launching or opening up your preferred email account.
- Start drafting an email by first stating that you are reporting a lost item in the email subject line.
- Then in the email body, disclose your contact information such as name, residential address, and phone number. After that, give a detailed description of your lost item, such as its name and brand, the category that it belongs to, its shape and color, and other unique characteristics. Also, you need to state the date and approximate time when it was last seen by you and the location where it was lost. Ensure that you provide every bit of information you know so that the investigation process can go smoothly.
- Additionally, you can attach a photo of your lost item with your email so that the authorities can easily identify it.
- Once done, proceed to send the email to the following address: lostproperty@paultons.co.uk.
- Finally, wait for an official response from the park authorities in the subsequent hours or days.
Know All Your Support Options
In addition to registering a report for a lost item at Paultons Family Theme Park, you can ask any general inquiries over the phone at 023 8081 4442. The park authorities usually respond within forty-eight (48) hours of raising a query, but during exceptionally busy periods, it can take up to five (5) working days to receive a response. Thus, it is requested that you do not duplicate your query and wait for a response based on the timelines mentioned above.
Alternatively, you can submit your query or have the chance to provide your feedback by filling out the online web form. Ensure that you provide your contact details and mention your subject or reason for contacting properly before submitting the form.
Keep in mind that when you are submitting feedback, you must provide your relevant booking reference number as proof of your visit. Also, it can take up to 10 working days to receive a response to your feedback, which can further extend during exceptionally busy periods. Finally, no response will be provided to feedback that is received more than four (4) weeks following a visit.
