The automotive aftermarket industry in the United States is quite massive, and O’Reilly Auto Parts, with its strong presence, contributes to a vast majority of it. Owning a reputation for its exceptional customer service, competitive pricing, and extensive product selection, the company’s roots trace back to the 1950s. It initially focused on selling used auto parts and accessories. However, over the years, as the brand attracted more recognition, the product offerings were diversified to include new parts and accessories.
In 1994, O’Reilly Auto Parts became a public limited company, which provided the company with the much-needed financial resources to accelerate its growth and expansion plans. The company’s success still rings today with its top-notch customer service, vast array of product selection, strong brand recognition, and stores where you can shop easily across the country. And to further enhance the overall customer experience, the company has introduced its O’Rewards loyalty program, offering perks and discounts to every member that signs up for it.
If you are looking to apply for O’Reilly Auto Parts O’Rewards, then our extensive guide will not only help you get a brief rundown of the program but also show you the easiest way to become the next member.
What are the O’Rewards Benefits
The O’Rewards program from O’Reilly Auto Parts is a free-to-join loyalty program that allows you to earn 1 point for every $1 you spend in-store or online. Once you reach 150 points, you can redeem them for a $5 reward, which will be automatically e-mailed to you upon completion.
The earned reward(s) can then be used for purchasing eligible items. Occasionally, you may also receive member-only offers and product-specific promotions, such as double or bonus points upon purchase, which can further help you accumulate points quickly.
How to Apply on Web
Presently, there are two ways through which you can become an O’Rewards member. The primary process would be to apply online through the official website, while the secondary process would be to apply physically at any O’Reilly Auto Parts store around you, with the help of a store representative.
To start the application process online, follow the necessary steps laid out below.
- The foremost step involves visiting the official website.
- On the landing page, click on ‘Join Today’ and you will be redirected to a new page.
- Proceed to click on ‘Create Account’, and you will be required to first state your full name, email address, and a robust password to safeguard your account.
- In the subsequent step, state your phone number and residential ZIP code. After that, check ‘I Would Like To Sign Up’, and set your preferences for marketing emails and messages.
- Once done, click on ‘Create an Account’ and you will be able to start enjoying the program benefits right away.
How to Check Points Online
As per the terms and conditions disclosed by O’Reilly Auto Parts, the points that you earn through the O’Rewards program will expire one month from the date they are earned. Additionally, any rewards (redeemed in return for points) will expire 90 days from the date of issue.
Keeping the aforementioned scenario in mind, it makes perfect sense to always track the amount of points that you have accumulated in your account so that you can have the chance to redeem them before they are forfeited. To check your present point balance, follow the steps outlined below.
- Start by first heading over to the official website.
- On the home page, click on ‘Go To My Account’ and you will be asked to enter your registered email ID and password to sign in.
- Once logged in, head over to the ‘My O’Rewards’ section, and from there you will be able to view your accumulated points so far.
How to Claim Missing Points
If you are an existing O’Rewards member and your earned points from an in-store or online purchase are not showing up in your account within 48 hours of purchase, then you need to get in touch with the company’s customer support.
Before you register a complaint with the customer support, remember that the following items are ineligible for O’Rewards points: event tickets, gift cards, commercial account purchases, and loaner tool deposits. Also, if your purchase is more than 30 days old, then you will not be able to register a complaint for the missing points.
To get in touch with the customer care, follow the suggested steps explained below.
- Begin your journey by first giving a call at 1-800-283-3096. Phone hours are between 7 AM and 8 PM CST (Central Standard Time), every day. Alternatively, you can also start a live chat.
- Select the appropriate on-call options so that your call gets forwarded to a customer care executive.
- Once a customer care agent connects to your call, state that you want to register a missing points complaint from your O’Rewards account and then provide the registered email associated with your account.
- After that, you will be required to state your invoice number, date of purchase, and details of what was purchased. The customer care executive will verify the same.
- On completion of a successful verification process, your complaint will be registered, and the requisite points will be added to your account in due time.
