Activ8me is a Melbourne-based telecommunications company specializing in broadband and home phone services. Specifically targeted at the rural Australian market, the company offers affordable and reliable internet and phone services that can meet the needs of the common user living outside of the major cities.
Originally established in 2005, the primary mission of Activ8me is to provide world-class broadband internet and phone services to every Australian living in rural, remote, and regional areas of the country. As of the current day, the company boasts of providing more than 60,000 services across Australia while also investing in a robust customer support.
Since Activ8me is an NBN (National Broadband Network) service provider first and foremost, you are only provided with two options when it comes to their phone services. The first option includes a landline phone service that uses Telstra’s existing copper network to provide the same quality of service. The price of obtaining the home phone service starts at 30 AUD (Australian Dollars) per month.
On the other hand, you have VoIP (Voice Over Internet Protocol) phone service that uses your broadband service to make and receive calls. You will be able to bypass traditional copper phone networks and thereby enjoy cheaper overall call rates. However, do keep in mind that the VoIP service can only be used in conjunction with your broadband service, which means that if you are not subscribed to Activ8me’s broadband plans, you are basically out of luck. But the good news is that you can start your VoIP calling session with just 5 AUD per month, in addition to the broadband plan that you have selected.
Depending on the type of phone service that you are currently using from the above-mentioned offerings, it is pretty evident that the company does not offer any type of high-quality mobile phone service for the masses. This can prove to be a major deal-breaker since your activity is only limited to your home usage, as neither a home phone nor a VoIP service will have roaming facilities. Besides calling, you will also be missing out on essential data allowances every month, especially if you are looking to upgrade to a smartphone any time soon.
Thus, it is extremely important to take the correct step in the right direction in terms of the type of communication you prefer. There is no denying that home phones or VoIP services are a better choice if you want reliability. However, if you want flexibility and the freedom to use calling and data services anywhere you want, then migrating to a full-blown mobile telecom provider might be worth a try.
What is Activ8me’s Cancellation Terms?
It should be known that Activ8me offers no-contract home phone and VoIP services. This means that you are free to cancel at any time. Every home phone or VoIP service plan is charged on a month-by-month basis, which is typically 30 days (maximum). However, if you put in your cancellation request before the end of the minimum term, which is 30 days, then your request will be processed within the next 30 days and the early termination charge will be applied.
How to Cancel or Deactivate Contract?
If you have made up your mind to cancel your existing Activ8me phone number, then feel free to follow the below-mentioned steps for seamless deactivation.
Cancelling via Phone
- To put in a cancellation request, you have to first call the customer care helpline at 13 22 88. Phone lines are open from 8 AM to 8 PM (AEDT) on weekdays and from 8 AM to 5 PM (AEDT) on weekends.
- Navigate through the on-call menus and select the option to talk to a customer care executive.
- Once a live agent connects to your call session, provide your account information and ask for immediate cancellation. You may also have to provide the reason for your cancellation.
- The customer care executive will then register a cancellation request on your Activ8me phone number. You will also receive a confirmation message at your registered email address.
- Once the cancellation request is processed, your Activ8me phone number will be cancelled without any delay.
Cancelling via Email
- Begin the cancellation process by first heading over to the official “Contact Us” web page here.
- On the landing page, click on “Email Us,” and you will be able to start your email drafting procedure.
- From the drop-down menus, first select “Support” and then “Cancellation”. Once done, state your full name, customer number, email address, phone number, and message. Proceed to explain in detail the reasons why you want to cancel your phone service.
- Once done, click on “Send My Message”. You will receive a confirmation message from the customer care department once your cancellation request is acknowledged.
- After your Activ8me phone number is successfully deactivated, you will receive a follow-up confirmation message on your registered email ID.
For any further queries, you can visit the Activ8me head office at 279 Dundas Street, Preston, Victoria 3072.
