MobileOne, commonly known as M1 Limited, is a Singapore-based telecommunications company. Founded in 1994, the company was the first telecom company in Singapore to launch its GPRS service in 2000. In the following year, M1 partnered with Nokia to expand its GSM network while also offering its users nationwide MMS (Multimedia Messaging Service). Soon it also expanded its 3G capabilities with assistance from Nokia.
M1 was listed on the Singapore Exchange from 2002 to 2019 as a listed public limited enterprise. However, it was delisted from the stock exchange after all its shares were bought out by a third-party organisation known as Konnectivity. But, even after delisting, M1 remains one of the four major telecom service providers in Singapore, providing mobile communication services over 3G, 3.5G, 4G/LTE, and 5G.
As of the current day, M1 offers three primary types of customizable mobile plans in Singapore – Bespoke Contract, Bespoke Flexi and Bespoke SIM. With Bespoke Contract, customers can enter into a two-year contract with a company for a fixed monthly price. On the other hand, Bespoke SIM and Bespoke Flexi provide non-contract plans that can be adjusted once per month at no additional charge. Not to mention, with Bespoke Flexi, you get access to both a SIM card and a mobile handset.
How is the Network Experience With M1
When it comes to the network experience, M1 offers some of the best network availability in Singapore, with a coverage rating of 99.4 per cent. Even the 4G coverage experience is on par with rivals such as Singtel and StarHub. Additionally, when it comes to network consistency, M1 is ranked third, as per Open Signal, after companies such as StarHub and Singtel.
The gaming, voice, and video streaming experience on M1’s network is also on-par with the rest of its competitors. However, what requires drastic improvement is its download speed experience, which is ranked the second-lowest in Open Signal’s tests, and far off from the industry average. However, the company makes up for it in upload speed experience.
Documents Required to Register And Activate
If you are a Singaporean citizen, then you can use your NRIC or Singpass ID card to register and activate your new SIM. However, if you are a foreigner, then you need to use your passport to activate your new SIM.
Additionally, you can also use your Student’s Pass, Work Pass, training employment pass, and personalised employment pass to activate your new M1 SIM.
How to Activate Your M1 Prepaid SIM Online
If you are looking to activate your M1 prepaid SIM online, then you can do so by following the recommended steps provided below.
- Start the activation process by first visiting the official website here.
- On the landing page, select “New SIM Registration.” After that, you have to select the ID type you want to provide for registration, such as your NRIC, passport, etc. If you select “Passport” as the ID type, then you have to provide the country name too.
- On the next page, you have to scan the front and back sides of your ID card and then perform a face scan.
- Once the face scan is complete, you need to verify the scanned information. After that, you have to scan your SIM barcode and then provide your SIM serial number or ICCID as per the requirement.
- The last step is to check your personal and SIM card information, and then select “Register.” Your SIM card will now be activated for use.
How to Activate Your M1 Prepaid SIM via Phone
If you want to activate your M1 prepaid SIM through the company’s customer care, follow the steps mentioned below.
- Begin the activation process by first calling customer care at 1693 from an alternate number. If you are calling from overseas, you need to dial (65) 9365 1693. Phone lines are open from 9 AM to 9 PM every day.
- Navigate through the on-phone automated menus and proceed to talk to a customer care representative.
- Once a live agent connects to your call, ask for SIM activation. The representative will first verify your identity (via your ID card), and once your identity is verified, you will be asked to provide the SIM serial number and barcode number.
- The representative will then register the SIM in your name.
- Finally, your SIM will be activated for usage.
How to Activate Your M1 Prepaid SIM at Store
If you want to activate your M1 prepaid SIM through an offline retail store in Singapore, follow the steps given below.
- First, you need to find an outlet nearest to you. You can do that by visiting the online store locator here. If you input your location or postal code, the system will suggest the nearest one.
- Head over to the retail store with your SIM card package, mobile phone, and ID card.
- Ask the store representative to assist you in the SIM card activation process.
- The store representative will first verify your identity via your ID card, and then your SIM card will be registered and activated on the spot.
- Simply insert the new SIM into your mobile phone and start using M1’s services right away.
