Originally established as the National Automotive Parts Association, NAPA is a haven for auto enthusiasts with its vast selection of parts and accessories. Featuring a rich history spanning decades, NAPA’s roots trace back to the 1920s, when a group of independent warehouse distributors in the United States teamed up to form a cooperative organization.
Since its inception, NAPA has continued to expand its network and product offerings, becoming a dominant force in the automotive aftermarket. And its success has purely been on the basis of providing high-quality merchandise with excellent customer service. At NAPA, you can shop from a comprehensive selection of auto products, such as engine and transmission parts, brake components, filters, batteries, tools and equipment, etc. And the company’s flexible warranty and return policies instill trust among its user base, especially if something goes wrong. In addition to that, customers also get access to a loyalty program, known as NAPA Rewards, that is specifically aimed at awarding members for their continuing support.
If you want to know more about NAPA Rewards and its various perks, including the application process, be sure to go through our in-depth guide in its entirety.
NAPA Rewards Benefits
NAPA Rewards is designed to offer customers exclusive benefits and perks for the purchases they make, either at Napaonline.com or at participating stores.
The sign-up process is free, and once you do that, you get to earn 1 point for every $1 you spend. That means the more you spend, the more points you will earn. And for every 100 points you earn, you will automatically receive $5 off on your next purchase. The minimum purchase required for obtaining the reward would be $5 as well.
In addition to the aforementioned benefit, members receive special gifts on their birthdays as well as enjoy exclusive discounts on their purchases. They will also be the first to gain early access to promotions and get information on any local events happening at any NAPA Auto Parts store.
How to Apply On Web
If the benefits offered by NAPA Rewards align with the kind of customer service and satisfaction you come to expect from the company, then it makes sense to get inducted into the program. You can complete the application process either online or through participating NAPA Auto Parts stores situated in your locality.
To start the application process online, follow the recommended steps mentioned below.
- Begin your journey by first visiting the official website.
- On the home page, click on ‘Sign Up’ and you will be redirected to a new page where you will need to enter your credentials.
- Proceed to provide your full name, your preferred email address, and select a strong password.
- After that, state your mobile phone number as well as your birth date and month.
- Once done, accept the terms and conditions, and upon clicking on ‘Create Account’, you will become a NAPA Rewards member.
How to Check Points
Since you can turn your points into rewards, it is always important to keep a tab on your NAPA Rewards account. This is because all accrued points will be lost after 12 months from the date they are earned, and all accrued rewards will be forfeited after 90 days from their date of issue. Thus, redemption of points and rewards at the correct moment is essential.
To check your current point balance, follow the outlined steps mentioned below.
- The primary step involves heading over to the official website.
- Sign in to your NAPA Rewards account using your registered email ID and password.
- Once signed in, head over to the ‘My Account > My NAPA Rewards’ section, and from there you will be able to view your current accumulated points and rewards.
How to Claim Missing Points
If you have been keeping tabs on your NAPA Rewards points and if you find a certain amount of points is missing or have not been credited to your account against a specific purchase, then you can raise a complaint with the company’s customer support.
To get in touch with the NAPA customer care, follow the suggested steps described below.
- Kickoff by giving a phone call at 1-800-LET-NAPA (1-800-538-6272). Customer service is available 24×7.
- Select the appropriate on-call options so that your call gets forwarded to a customer care executive.
- Once a live agent attends to your call session, state that you want to register a complaint for missing points and then provide the email address that is associated with your NAPA Rewards account.
- After that, you need to provide details of the order or purchase related to which the points have not been credited. The customer care executive will use this information to verify.
- As soon as the verification is completed, a complaint will be registered, and you will be communicated regarding the time you need to wait for a proper solution.
Alternatively, you can also send all the details via email to customer care at customerservice@NAPAonline.com or customersupport@naponline.com.
