Embarking on a long road trip is not a straightforward proposition. There’s route planning, carrying all the essentials, managing fuel, and much more than one could imagine. Times like these are when companies such as Pilot Flying J can come in handy, offering a wide range of services for truck drivers and travelers alike, such as fuel, food, lodging, and convenience store items.
Pilot Flying J’s history dates back to the 1950s, when the company initially focused on distributing gasoline and diesel fuel to retail outlets. Over the decades, it expanded its operations by opening its own branded gas stations while also focusing on providing essential amenities, such as showers, laundry facilities, and restaurants. Such a versatile approach helped the company become a leader in the truck stop industry and one of the largest operators of travel centers in the United States. And with the launch of the ‘myRewards Plus’ program, Pilot J Flying aims to garner more attention from its customers, in turn helping them to save money and time.
If you are interested in knowing more about the myRewards Plus program and how it works, be sure to go through our comprehensive guide without any hesitation.
myRewards Plus Benefits
myRewards Plus is a free-to-join loyalty program from the house of Pilot J Flying, targeted towards professional drivers to get the most out of their hard-earned time and money. Once registered, members will be able to earn points for purchases of diesel fuel, diesel exhaust fluid, and liquid natural gas at participating physical stores. The typical earn rate for points is 1 point per gallon of commercial diesel gallon.
In addition to earning points, members will receive offers for gas discounts for limited periods, where $0.05 (5 cents) will be awarded per gallon. And on top of that, special offers involving the purchase of specified goods or services will also be provided from time-to-time.
Apart from that, members can also enjoy 10 per cent military discounts on food and beverage items at any participating Pilot J Flying outlet. And talking about gifts, you will receive either a free Pilot coffee along with a biscuit/breakfast/sandwich or a free fountain drink (any size) along with a free slice of Pilot Pizza on your birthday every year.
How to Apply on App
As of the present day, Pilot J Flying allows registration for its myRewards Plus program online through its official app and offline through its physical stores near you. All you need to do is download the app on your supported smartphone, complete the application process, and you will be good to go to enjoy the advertised benefits.
To start the process, follow the recommended steps mentioned below.
- The primary step involves downloading the Pilot myRewards+ app from either the Apple App Store or the Google Play Store.
- Once downloaded, proceed to sign up for a new account. Ensure that you are 18 years of age or older before doing so.
- You will be required to state your full name and phone number, your preferred email address, and a strong password to safeguard your account.
- In the next step, you will be required to state your residential address (including postal code) and date of birth. After that, you will have the chance to select your preferences for marketing emails/messages, to be sent by the company.
- Finally, proceed to finalize the process, following which your account will be created for instant usage.
How to Check Points
According to Pilot J Flying, if a member’s myRewards Plus account remains inactive for a consecutive period of 4 months, then he or she will lose 250 points on the 1st day of the 5th calendar month. Additionally, if the account remains inactive for 12 consecutive months, then all earned points will be forfeited. Such is the reason why it is crucial to keep tabs on your accumulated points so that you can redeem them before expiry.
To check your current point balance, follow the necessary steps mentioned below.
- Begin your journey by first downloading the official Pilot myRewards+ app on your supported Android or Apple device (download links provided beforehand).
- Once downloaded, sign in to your account using your registered email ID and password.
- After signing in, click on the ‘Rewards’ tab, present on the bottom part of your smartphone display. From there, you will be able to view your accumulated points, the type of rewards that you can redeem those points for, and all the other additional benefits your account qualifies for.
How to Claim Missing Points
Pilot J Flying states that in order to receive myRewards Points, the member must present his or her registered phone number or the barcode through the official mobile app during the purchase process. No points will be issued if the purchase is made without accessing the member’s registered myRewards Plus account.
If you notice that your account is not credited with the requisite points for your purchase, even after following the aforementioned rules and regulations, then you can raise a complaint with the customer support through the steps explained below.
- Start by first making a phone call at 1-877-866-7378. Phone lines remain open between 8 AM and 12 AM Eastern Time, 7 days a week.
- Select the proper on-call options so that you can talk to a live agent for describing your issue.
- Once a customer care agent connects to your call session, state that you want to register a complaint for missing points from your myRewards Plus account and then provide your registered email ID and phone number.
- After that, disclose the order ID or the invoice number related to your purchase, the date and details of your purchase, and the store location from where you completed the transaction.
- The customer care representative will then verify the information provided by you, and once that is successful, a satisfactory solution will be offered to your stated problem.
Conversely, you can also get in touch with the customer support via email at guest.services@pilottravelcenters.com.
