When it comes to home improvement retailers in the United States, only a few can match the reach and variety that Lowe’s offers. Operating more than 2,200 stores across the country, the company’s roots can be tracked back to the 1940s, when its founders opened a hardware store in North Carolina. But little did they know that their venture would turn out to be a success.
Eventually, Lowe’s became a public limited company and was en route to becoming a major player in the home improvement retail market. Today, you can experience a diverse range of products at Lowe’s, including appliances, building materials, tools, paint, and outdoor products. In addition to that, installation and repair services are also provided for the convenience of their customers. The company’s customer-centric approach is further accentuated through their ‘MyLowe’s Rewards’, designed to award customers for the purchases they make at Lowe’s.
If you are interested in learning more about MyLowe’s Rewards, be sure to go through our in-depth guide.
Overview of MyLowe’s Rewards Benefits
MyLowe’s Rewards is a free-to-join loyalty program for DIY (Do-It-Yourself) customers, allowing them to earn points and gifts for shopping. Once you are inducted as a member, you will be earning 1 point for every $1 you spend, which you can then redeem for additional rewards in the form of ‘MyLowe’s Money’. For instance, 500 points will equal $5 in MyLowe’s Money, which can then be redeemed on future purchases.
There are three tiers of membership – Bronze (up to $499 spend per year), Silver (between $500 and $1999 spend per year), and Gold (more than $2000 spend per year). Silver members will get 1.25 points per $1 spent, while Gold members will get 1.5 points for the same.
Apart from that, you will get access to exclusive member offers, free standard shipping (minimum $35 purchase for Bronze members), and the ability to earn bonus points from time-to-time. Lastly, you will also get access to member-only gifts for just being a MyLowe’s Rewards member.
How to Apply on Web or App
Lowe’s offers a straightforward way to sign up for MyLowe’s Rewards, where you can either complete the process through the web or download the official app on your smartphone.
To start the process right away, follow the suggested steps mentioned below.
- First, you need to head over to the official website or simply download the Lowe’s app on your Android or Apple device.
- On the landing page, you will be provided with the option to select between ‘Personal Account’ and ‘Business Account’. Choose the personal account option and then click on ‘Create Your Account’.
- A new web page will open where you will be required to fill out a form. Proceed by first stating your full name, email address, phone number, and a strong password that will safeguard your account.
- After that, select your preferences for advertising messages from Lowe’s and then finally click on ‘Create Account’ to be able to join the MyLowe’s Rewards loyalty program.
How to Check Points
According to the terms and conditions set by MyLowe’s Rewards, all accumulated points in your account will expire 12 months from the date on which they were earned. Keeping such a clause in mind, it is crucial that you track your points on a persistent basis so that you can have the chance to redeem them before they are forfeited.
To check your current point balance, follow the steps outlined below judiciously.
- Start by first visiting the official website or installing the Lowe’s app on your smartphone (download links have been provided beforehand).
- On the landing page, click on ‘Sign In’, and you will be required to enter your registered email address. After that, once you enter your account password, you will be able to log in to your account.
- Once logged in, head over to your account or profile section, and from there select the ‘MyLowe’s Rewards’ option to view your accumulated points. You can then use the accumulated points to obtain rewards for future purchases.
How to Claim Missing Points
There can be times when the amount of points that you should be earning from your purchases may be less than the stated or requisite amount. Conversely, sometimes, the points may not get credited at all to your MyLowe’s Rewards account. In such scenarios, it is recommended to get in touch with the customer support as soon as possible.
To file a complaint for missing points, be sure to follow the steps described below.
- Begin the process by making a phone call at 1-800-445-6937. Phone lines remain open between 8:30 AM and 7 PM ET (Eastern Time), all days every week.
- Select the appropriate on-call options so that your call gets forwarded to a customer care executive.
- Once a live agent attends your call session, state the issue you are facing and then provide the registered email ID and phone number that is linked with your MyLowe’s Rewards account.
- After that, provide the purchase ID or order number related to which your points have not been credited. The customer care representative will then verify the provided information.
Once verification is complete, a complaint will be filed, and you will be communicated regarding the time frame you need to wait for the solution.
