Known for offering a wide variety of products at affordable prices, Dollar General is a prominent discount retailer in the United States. The company’s roots trace back to the early 20th century, when two brothers opened their first store in Scottsboro, Alabama. Back in those days, the store initially focused on selling dry goods and groceries. However, over the years, their operations expanded, opening additional stores in nearby towns.
During the 1950s, Dollar General made a significant strategic shift by focusing exclusively on discount retailing, which eventually proved to be a turning point for the company. The stores also started selling various types of food and grocery items, household items, and seasonal merchandise. As a result, Dollar General became a popular destination for budget-conscious shoppers. And that notion is still alive to this day even with Dollar General launching its e-commerce store and introducing the ‘myDG’ rewards program that provides customers with more savings and discounts.
If you are excited to learn more about myDG, its advantages, and how you can be a member of its increasing userbase, then our in-depth guide should come in handy.
Did You Know These MyDG Benefits
MyDG by Dollar General is a customer savings program where you can enjoy more savings for your purchases you make at Dollar General, as well as enjoy personalized offers.
It costs no money to sign up for the service, and once you do that, you get access to a host of benefits. For starters, you get cashback in the form of DG Cash in your DG Wallet for your purchases, which you can then redeem towards future purchases.
Additionally, you get access to digital coupons that can give you discounts every week, get special offers handpicked for you, and early access to new items and sales. Also, there is a bonus birthday savings scheme for your birthday month, including a birthday gift.
Keep in mind that the DG Cash you earn can only be spent in-store at any Dollar General store near you. And you cannot use your accumulated DG Cash to purchase alcohol, gift cards, or gambling-related items.
How to Apply For the Rewards Program
If you are a regular shopper at Dollar General and the myDG rewards program looks interesting to you, then you can apply either online through the official website or via the official app on your smartphone. To begin the sign-up process, follow the recommended steps provided below.
- Start by first visiting the official website. Alternatively, you can download the official Dollar General app on your smartphone from either the Google Play Store or the Apple App Store.
- On the landing page, click on ‘Join Free Today’ and you will be redirected to a new web page.
- Click on ‘Create Account’ and then proceed to enter your full name, email address, zip code (for your place of residence), and a strong password for your account.
- Then click on ‘Next Step’ and you will be asked to provide your phone number as well as complete the verification process.
- Once the verification process is complete, your Dollar General account will be created, and you will be inducted into the myDG rewards program.
Learn How to Check DG Cash Wallet Balance
It does not matter if you are a regular Dollar General customer largely enjoying the benefits offered by myDG or someone who just shops occasionally at any of their stores; you can keep a tab on your DG Cash Wallet balance through the steps outlined below.
- The primary step would be to first head over to the official website. Alternatively, you can also download the Dollar General official app on your smartphone (download links have been provided beforehand).
- Sign in to your Dollar General account using your registered email ID and password.
- Once signed in, head over to your account or profile, and under the ‘myDG’ section, you will be able to access your DG Cash Wallet as well as view its balance.
How to Claim Missing DG Cash
According to Dollar General, it usually takes around 48 hours for DG Cash to show up on your DG Wallet after purchase. If the aforementioned time frame has elapsed and the requisite DG Cash has still not been credited to your account, then you can file a missing claim with the company’s customer support.
To raise a complaint, follow the suggested steps laid out below.
- Begin your journey by giving a phone call to the customer support at 1-800-678-9258. Phone lines are open 24×7.
- Select the appropriate on-call options so that your call gets forwarded to the correct customer care department.
- When a live agent attends to your call, state that a part of your DG Cash is missing from your myDG account, and then provide the email address and phone number that is registered to your myDG account.
- After that, you will be required to provide the purchase invoice number or the order number, in relation to which you have received the DG Cash in your DG Wallet.
- Once the customer care representative collects all the required information, a complaint will be registered, and you will be informed regarding the waiting time for the solution.
Apart from calling the customer support, you can also mail them at custsvc@dollargeneral.com with all the necessary information.
