MTNL Mumbai Head Office
15th floor, Telephone House,
MTNL Road, Prabhadevi, Dadar (West),
Mumbai – 400 028
MTNL Customer Care (Mumbai)
> Landline: For landline related queries/complaints call 1500 or 22221500
> Internet: For internet related queries/complaints call 1504 or 1800228844 or 22221504
> Dolphin/Trump: For Dolphin or Trump service related queries call 1503 or 9869012345 or 22221503
> Garuda: For Garuda service related queries call 1502 or 22221502
> IPTV/VOIP: Dial 126555
> IN Services: 1800 22 1500
> MTNL Trustline: 23690015, 23690016, 23690077
Escalate Complaint
If the customer care does not respond promptly, you can escalate the matter with senior authorities at MTNL in Mumbai.
Executive Director: 24371900/24308855
Chief General Manager: 24334455
GM South: 22025500
GM North: 24145556
GM Central: 23535500
GM East: 25146000
GM WesT: 26554242
Email Support
selfcare@mtnl.net.in
central.helpdesk@mtnl.net.in (for central areas)
dolphin.helpdesk@mtnl.net.in (dolphin bill help)
garuda.helpdesk@mtnl.net.in (garuda bill help)
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MTNL Mumbai Locations
To locate a MTNL office nearest at your address click here
Online Bill Payment
To view or pay your MTNL bills online click here. You can view Dolphin as well as Garuda bills in the customer portal here. You can also click here to view or pay your landline bills. You can pay your bills online using credit card or net banking facility. In addition, you can pay your bills at MTNL counters, drop boxes, bank collection centers, MTNL kiosks, ATMs and easy bill outlets.
MTNL Products/Services
> MTNL Mobile Services
Prepaid – MTNL prepaid plans include Youth Plan, Sakhi Plan, SIM 10, SIM 40, SIM 75 and SI 80. To recharge your prepaid just dial 400 and follow the IVR instructions.
Postpaid – MTNL postpaid plans include Pay Per Second, Dolphin 199, Budget G, Economy E, Super Saver, Unlimited Local, Life Time, One India, Roaming Freedom, CUG 200 and CUG 500.
Mobile Internet – You can now avail internet on your mobile with MTNL GPRS. You can also connect your PC using your mobile through USB Data Cable or Bluetooth.
Mobile Number Portability – You can shift to MTNL now through MNP. Call 1800221503 for details.
> MTNL 3G
You can now experience faster internet with MTNL 3G. You can enjoy a range of benefits that include Video Calling and Mobile TV.
> MTNL Landline Services
MTNL offers various landline plans starting from Rs 150 monthly charges to Rs 2000. You can subscribe for add on services such as call forwarding, reminder call, call alert, three party conference and more.
> Fixed Wireless Phone
The service is based on CDMA Technology and has no wire connection.
> MTNL Broadband
Triband is the broadband connection service of MTNL that assures minimum speed of 256 kbps. You can subscribe for services such as VPN, IPTV, video-on-demand, VoIP, video phone and more. Call 1500 to get a new Triband connection. Triband offers Freedom Plans, Unlimited Plan, Data-Usage Plans, Combo Plans (up to 4 Mbps speed), Prepaid Vouchers and more.
About MTNL
MTNL is the acronym for Mahangar Telephone Nigam Ltd. It was established in the year 1986. Managed and operated by the government of India, the telecommunications company initially began in 1882 as Bombay Telephone. MTNL was the first operator in India to launch 3G services. MTNL is today the largest broadband service provider in Delhi & Mumbai. The company employs some 45,000 people as of 2010. MTNL has over 8 million customers in the two metros – Delhi and Mumbai. MTNL has 2.65 million wireless users in Delhi and 2.85 million users in Mumbai. MTNL mobile users can get access to Top Up Coupons starting from as low as Rs 10 to Rs 550; Bonus Coupons with pay per second, sms packs, night pack and more; Recharge Coupons such as Trump Zabardast, Trump Power and Lifetime Voucher; and GPRS Coupons that has free data of 250 MB and 1 GB.
My land line no is 28120474 which is dead around one week back.I had lodged a complaint on 10.1.12 and today one technician came and ask me to identify my cable in the box of the building and call him.This is the way MTNL customer service works ?
my broadband services are frequently out of order,but on calling concerned, i only get nos. of various MTNL executives, who are reluctant to respond and the problem goes on and on without any response. in fact the speed promised in scheme is also not available only less than 1/4 what should one do
I applied for PORT from vodafone to MTNL in the month of Dec.2011 till now MTNL have not responded for my PORT but they have collected Rs.276/- for sim charges but I do not understand why so much of delay in service, If you serve the customer like this in very near future MTNL can shut down shutters. Nobody is interested in serving and they are least bothered of the competition in the market.
My landline is out of order since 08jan.
Please act accordingly as I have a sick person in the family due to which I require the phone every time.
Appreciate if you cud look into this on a priority basis
My Dolphin Tel Bills which I used to pay regularly through net banking are now not reflecting on your website. It continuously shows an error. The Bill also comes to me very late just a day or two before due date.
I had opted for Dolphin Services on my above tel no. on 23rd,Jul 2007. Because of poor MTNL connectivity at my place of work, which caused me immense loss, I have opted under MNP for another service provider going through the procedure for MNP. I received my last bill from MTNL, Invoice No:100117752448 for Rs.680/- which too has been paid by me by Chq No:xx drawn on United Bank of India, dt: 9-07-2011. As of date there are no arrears absolutely to be paid by me. Your Bill reflects a refundable deposit of Rs. 6250/- which is due to me. I request you to kindly look into the matter and settle the amount due to me as urgently as possible. Hoping you will do the needful at your earliest and oblige.
I am unable to get the 3G connection to my phone (Phone No.xx) for almost 7 days. As per instructions of MTNL Call Centre I have sent SMS to 444 “ACT 3G” even though acknowledgement received being received, but no response received from 444 thereafter. I even visited Customer Care Fountain. They have instructed that their SIM is 3G ready.
I have made several calls, but their response is very bad. It is better to shift to private companies. My internet speed is too low and what promised has never never been delivered. Very unhappy with the trumpcard services.
If you are using Broad Band from MTNL MUMBAI and if you are using MTNL WEB MAIL ID you should not reveal your phone number and CA number which is in your bill. With these 2 numbers your neighbour can change your password and enter your web mail page.
He can also change password for internet connection.
At Present i am having a telephone with broadband connecton. As my broad band connection is not working . Several times i lodge complaint through 198., they reply me that my Tele. No. was disconnected for few days, they dont give me the reason for that. My telephone bill was paid till date. Then there is no point to disconnect the No. & My Complaint also not attended by Malad, Sundar nagar MTNL Office guys. I am getting problem in my internet connectivity.
There is a lot of problem in telephone .Last 15 days it is not woring properly .
my Landline not working can some one tell me where to complain
the phones numbers are already given on the page..
my phone buttons are not working properly and also there is disturbance while talking..please look in to the matter and resolve at the earliest.
At present i am having a telephone with broad band connection.As my broad band connection is not working i have contacted your office at marol opp. fire brigade several times. One mr. Kumar from your office came and configured the modem and said that as there is no direct line the internet will not be through… afterwards one lineman came and did something and went off.
It is a matter of great concern that neither i am not able to use my internet nor my landline as it is out of order for more than three weeks.
Therefore it is requested that the matter may be taken up immediately at your personal level for rectifying the defects and making the internet and land line through at the earlieast.
I could not attach the files. It was showing that there is problem in Internet Explorer
I have MTNL land connection for last more than 15 years bearing xx. I have converted it to only incoming since last 2 years but my phone line is dead for almost more than 20 months [you can check the incoming record], In between it got repaired for only few days and again becamedead. Our local wire men some time repair the line and always say that your line is okay up to your door and he is reluctant to check in house line. Now I got fed up and hence want to close the line forever, please suggest the procedure to disconnect the line and demand for deposit.
My landline no has been faulty since 2-3 days. Several times i lodged the complaint through 198 and 23442198. I am sorry to let you know that till date my line is not working and the technican from MTNL has not turned up.
With reference to the subject we have to bring to your kind notice that the subject internet gets disconnected in the middle when we are doing urgent mails or checking the mails.
The connection get disconnected every half an hour interval when we want to work on internet. This is continuously done from last 15 to 20 days though we made several complain to your department
But they have overlook at the complaints and no response has been given towards the same nor does your representative wireman is ready to attend the complain given by your operators to him.
Need a duplicate bill. Difficult to get one.
I have been having frustrating experience with MTNL customer care. I have booked my complaint atleast 4-5 times now regarding my internet connection.
My complaint gets booked and I am provided with a complaint number. Typically when you call back and try to complaint for the second time you are told that your complaint is already been booked. However, I was able to lodge complaints again and again which means that my complaint is being closed without actually fixing the problem.
My internet connection has not been working for two weeks now. It is very inconsistent. There are frequent disconnections. A internet page loads occasionally but most of the times due to intermittent disconnection of internet connection, I am not able to do any work on the internet without disruption for over 5 minutes.
customer help is not cooperating with me since my last call before 4 days…after that i have called them more than 6 times. Now if they don’t do my work i will have to complaint to mtnl chief on or before 9th November 2011
Despite activation completed, GPRS is still not available on my mobile.
I am not getting GSM network connection in my house at Ghodbunder Road, Thane since last 1 month. My cell no. xx.
not happy with the customer support
My tel . No. xx is dead for the last 7 days. Some one from the telephone exchange came and fixed recently..but again it stopped working. We might disconnect the connection if our problem persists..
My MTNL phone has been faulty for the last one month. Several times i called and lodged a complaint through 198 but no resolution yet.
have not been receiving physical bill of MTNL connection for the last 3 months..
my internet speed has become slow drastically….
for the first 2 months i used to get speed upto 250 kbps…but now i get speed only upto 70 kbps…my plan is of rs.1000
There is lot of problem in network
In my premises (B.M.C. Market, Baptista Road, Vile Parle (W), THere is no network so many complaint is given but there is no solution.
My Landline no is been faulty since 20-25 days. Several times i have lodged the complain through 198 and 25892198. i am sorry to let you know that till date my line is not working. I am afraid if landline does not work wihtin a day or two i will have to search for some other customer..
called around 10 time to lodge a complaint…every time i get a warm welcome to MTNL…later the call goes blank…what poor customer service