It is the national carrier of Malaysia, and the headquarters are based at Kuala Lumpur’s International Airport. Malaysia Airlines was founded in 1947. On average, the airline flies 40,000 passengers daily to, from, and around Malaysia. It is ‘The’ airline to choose if you want to explore Malaysia’s diversity, rich cultural tradition, and warm hospitality on board.
Malaysia Airlines is a member of the One World Alliance group which allows it to give world-class connectivity with smooth trips to 1000 destinations across 150+ countries like Australia, Bangladesh, Cambodia, Hong Kong, Indonesia, India, Nepal, Korea, New Zealand, Japan, Thailand, Vietnam, United Kingdom, Qatar, Sri Lanka, Singapore, Taiwan, Saudi Arabia, Philippines and China.
The business suites on A350 and A380 are for luxury travel, replete with comfortable headrests and ottoman seats. Keep yourself musically engaged or cinematically entertained on the entire flight. You will never enjoy a better sleep as you feel over-indulged when the attendant prepares your bed with a quilted mattress and large pillows. Avail of the Dine Anytime service if you need to grab some sleep or some quick work to attend on priority on your PC. Gracious hospitality by the cabin crew will floor you completely.
The Economy Class is just as enjoyable with complimentary baggage allowance, delicious meals, and premium services, despite paying much less for it.
Air carriers can sometimes have it rough with passengers losing their bags or dealing with delayed arrivals. It is just as much a nightmare for a visitor to wait endlessly at the baggage claim and not see their bags arrive on the belt. We tell you what to do if you ever find yourself in a similar mess at the airport on arrival if you have just flown in on a Malaysia Airline flight.
1. Approach the Airline’s Baggage Desk
It is important to be watchful and keep a count of your luggage when they arrive. No airline will take the trouble to retrieve your things unless you do, and be your own advocate. Late realization of baggage loss can result in the loss of precious hours as the clock starts ticking almost immediately after the arrival of all passenger bags on the baggage carousel. Hence, the urgency to rush to file a missing report ASAP.
You may walk up to Malaysia Airlines Baggage Office upon arrival at the airport and submit a lost property form physically to the authorities with all details like record locator number, flight number, and full description of your bag (mentioning its size, color, brand, shape, or any mark that will help to distinguish it from the rest). Be vocal, and assertive, but courteous to have your report filed without delay by the manager at the station.
Once the missing complaint is formally lodged into their system, they will generate a case reference number which you will require to track the status of your bag online. In the worst scenario that you realize the loss only upon reaching your destination after leaving the airport, please hurry to file an online report within 24 hours of your bag going missing.
However, if you have left your things on the plane and want the staff to retrieve them for you, again you have to notify the officials at the Baggage Office upon arrival, or submit an online report through the Lost and Found e-form.
2. Use the Self-Service Reporting Portal
Visit the link here to submit an online report via their self-service reporting portal. Online is quick and super easy; it cuts out waiting time at the Baggage Office. Online is the way to go if you want to retrieve your things without a second’s delay. Just provide all details accurately on the web form and upload any supporting documents they need to corroborate those details.
If you remember leaving your items at the Kuala Lumpur Airport, you may dial +603 8776 4312. Agents are available 24×7 to answer your queries. You can also get in touch with Malaysia Airlines’ global contact center at 1-300-88-3000 (in Malaysia), or +603-7843-3000 (outside Malaysia). It always helps to speak with an agent besides submitting an online complaint.
3. Find Help on Social Media
Alternatively, you can share your story on their social media handles of Facebook and Twitter, but without sounding too panic-stricken or distraught. Someone in the airline will eventually pay attention and sit up to take note of your plight. They will forward your concerns to the right people at the Baggage Office. Things should start taking speed from there.
If it’s a simple delayed baggage case, you should wait patiently to see your things coming in the next 2-3 days; a delay by as many days could be for various reasons. But if your bag is actually lost, then retrieving it after 30 days is cut to half. Keep raising your concern frequently because time is not on your side. The louder you cry, the more attention you get in this scenario. Sitting passive, and leaving everything to the officers in charge or to fate will not help. Social media is a powerful tool to use here.
