MakeMyTrip is India’s leading and largest online travel company, solely dedicated to fulfill travel cravings. Founded in 2000, by Deep Kalra an IIM-alumnus, MakeMyTrip serves worldwide and sells online services and products for convenient and comfortable travel in India and overseas. MakeMyTrip service provider has 16 company owned stores, with franchisee stores in 43 cities across India, besides branch offices in United States, Singapore, Malaysia, Thailand and United Arab Emirates.
The company’s online travel services include air ticketing for domestic and international travel, hotel reservations, holiday packages, rail tickets, bus tickets, car rentals, cab services, travel insurance, and visa processing through Internet based platforms, mobile platforms, call centers, and retail office stores. Travelers can also browse through the company’s primary website to plan and book a range of travel services and customized packages based on their travel needs.
How to complaint
For consumer grievances, MakeMyTrip handles a dedicated online customer support page with multiple options to lodge complaints and to resolve queries regarding E-tickets, Cancellations and Refund Status. To file a complaint, consumers can visit the company’s website with their travel booking ID, and submit a complaint with relevant details, and check for status of pending and resolved complaints. Also, chat live with a customer service executive through the chat feature available on their website regarding grievances and travel related enquiries.
Official customer support
Smartphone users can raise a complaint with MakeMyTrip’s 24×7 customer support service on their toll-free helpline numbers 1-800-11 8747 for MTNL and BSNL users, and 1-800-102 8747 or 1-800-120 2508 for all other users, and for bus complaints call on 1800-103-8765 (as of August, 2020). For better outcomes, gather all bills, e-mails, SMSs, related documents, reference numbers, dates, booking ID, and other details in favor of your case.
Social media handles
For the social media savvy consumers, they can tweet a complaint through the company’s official Twitter handle @makemytrip, and also post their grievances on the official Facebook page of MakeMyTrip. Generally, all such complaints, raised through social media platforms will be responded to within a short notice by the concerned representatives from MakeMyTrip. In general, for complaints on claim of refund and cancellation, the actions initiated by MakeMyTrip will reflect on the consumers account within 7-10 working days.
Consumers seeking assistance through third-party support, can preferably lodge a complaint against MakeMyTrip through consumer boards in the most amicable and hassle-free manner. Leading consumer boards in India for resolving travel related grievances are Consumer Complaints, Voxya, Consumer Complaints Court, Consumer Affairs, Legistify, and Grievance Officer. After submitting the complaint along with attached evidence, the registered complaint goes public and the concerned travel issue regarding refund and cancellation is promptly addressed and resolved within 7-10 working days.
Also, consumers can similarly file a complaint through INGRAM (Integrated Grievance Redressal Mechanism), launched by the Department of Consumer Affairs to lodge consumer grievances. Online registration of your complaint will be given a docket number, and the grievance is forwarded to the concerned agency, and actions taken will be updated to the consumer on real time. The National Consumer Helpline (NCH) toll free numbers at INGRAM are 1800114000 or 14404 and to know further, visit the official website at www.consumerhelpline.gov.in for more details.
To know more about the refund and cancellation policies of MakeMyTrip, please visit the customer support page/ travel advisory on the company’s official website, and follow MakeMyTrip on Twitter and Facebook for consumer related queries, customer support, travel services and updates.