Lazada Malaysia is an online marketplace that offers a wide range of products and services to consumers in Malaysia. It was established in 2012 and has since become one of the leading e-commerce platforms in the country. Lazada Malaysia is part of the Lazada Group, which operates across Southeast Asia.
The company’s product offerings are diverse, covering various categories such as electronics, fashion, beauty, home and living, health and fitness, and more. Customers can shop for a wide range of items, including smartphones, laptops, clothing, accessories, home appliances, personal care products, and groceries, among others.
Apart from selling products, Lazada Malaysia also offers various services to customers. These services include Lazada Wallet for online payments, Lazada Express for fast and reliable delivery, and LazMall, which offers authentic branded products with quality assurance.
Lazada Malaysia is based in Malaysia and has its headquarters in Kuala Lumpur. It operates nationwide, serving customers across different states and cities in Malaysia. The platform is available in both website and mobile app versions, allowing customers to shop conveniently from their preferred devices.
3 Things to Do When You Don’t Receive Order
There are times when you shop and eagerly wait for the merchandise but do not receive the order. Though this is not a regular, sometimes you could be that unlucky shopper. This section will guide you on steps to take.
1) Track Status of Order
You can visit the Lazada Malaysia website to browse and purchase products, as well as track your order status.
Simply log in to your Lazada account; if you do not have one, you can sign up for it. Once logged in, click on ‘Track My Order’ located at the top right-hand corner of the website. Provide your order number and confirm your email in the appropriate fields. The order details, including the tracking information, will be displayed on the order page. You can click on the tracking number to view the latest status of your order, including the estimated delivery date and time.
You can also track your Lazada Malaysia order using your Lazada mobile app, which is available for download on iOS and Android devices. Simply log in to your Lazada account on the app, and go to “My Orders”. Select the order you want to track, and view the tracking information provided.
Please note that tracking information may not be available immediately after placing an order, and it may take some time for the shipment to be processed and updated in the system. If you have any questions or issues with tracking your order, you can contact Lazada Malaysia’s customer service for assistance.
2) Contact Customer Support
Lazada Malaysia provides several channels for customer support. You can visit the Lazada Malaysia Help Center to find answers to frequently asked questions (FAQs), and seek assistance on various topics, including orders, payments, returns, and more.
You can also access the Lazada Malaysia Live Chat feature by clicking on the “Chat with Us” button on the Help Center page. It allows you to chat with a customer service representative in real-time and get immediate assistance with your queries/concerns. Live Chat services are available daily between 8 am till 12 am, Monday to Sunday. On public holidays, it is available between 9 am till 6 pm.
Alternatively, you can contact Lazada Malaysia’s customer service hotline at +603 2728 6600. The operating hours are between 9 am and 6 pm, Monday to Sunday.
Lazada Malaysia is also active on social media platforms. You can send them direct messages or post your inquiries on their Facebook, Twitter and Instagram pages to seek assistance.
Please note that response times and availability may vary depending on the channel and time of contact. For urgent or complex issues, we recommend you contact Lazada Malaysia’s customer service hotline or use the live chat feature for quicker assistance.
3) Approach the Consumer Court
If you have not received your order from Lazada Malaysia and have exhausted all possible means of communication and resolution with Lazada Malaysia’s customer support, you may consider approaching the consumer court as a last resort. However, think about this option only when you have already made the payment and the delivery is significantly delayed beyond the estimated delivery date, or if Lazada Malaysia has failed to resolve the issue through their customer support channels.
Keep records of all communication and transactions with Lazada Malaysia, including order confirmation, payment receipts, tracking information, and any correspondence with their customer support. These documents can be useful evidence if you need to escalate the issue to the consumer court.
We recommend you seek legal advice or assistance from relevant authorities or legal professionals in Malaysia for specific guidance on your situation because the entire process will require you to file a formal complaint (in written) and submit it with supporting documents at the nearest Tribunal for Consumer Claims (known as TTPM in short in Malaysia) office. This can be possible only with the help and guidance of a legal expert.
Once your complaint is filed, the TTPM will schedule a hearing where you (as the consumer) and Lazada Malaysia will have an opportunity to present your case. Based on the evidence and arguments presented, the TTPM will then make a decision which will be legally binding on both parties.
