One of the largest supermarket chains in the United States, Kroger is well-known for its wide range of products and competitive pricing. What started as a small grocery store in Ohio in the 1880s turned into a billion-dollar franchise, eventually becoming a dominant force in the grocery retail industry.
At Kroger, you get access to groceries such as meat and dairy, prepared foods such as bakery and deli, general merchandise including household and personal care products, drugs and OTC (Over-The-Counter) medications, and options to fill up gas for your vehicle. In addition to operating thousands of stores across the country, the company also focuses on offering the convenience of online shopping through its e-commerce website. As a result, it was natural to introduce a loyalty program, known as ‘Kroger Plus’, focusing on providing discounts and exclusive offers to its members.
If you regularly shop at Kroger and the Kroger Plus rewards program looks interesting, then our in-depth guide will help you understand all there is to know about it in a nutshell.
What are the Kroger Plus Benefits
Kroger Plus is a customer loyalty program that focuses on providing additional benefits to customers for shopping online at Kroger.com and in-store.
The sign-up process is free, and once you get inducted into the program, you will be able to enjoy everyday grocery savings using digital coupons and offers. According to Kroger, you can save more than $600 in a week through digital coupons.
Additionally, weekly specials and sales, only for members, can further add up to that number. Remember that weekly advertisements can be viewed early so that you can plan your purchases beforehand.
Apart from that, you will get to earn 1 fuel point for every $1 you spend on groceries and general merchandise, which can then be redeemed when refueling your vehicle at any Kroger Fuel Center or participating gas stations. Expect fuel savings of up to $1 per gallon.
How to Apply on Web or App
Creating a digital account for Kroger Plus is a straightforward process, where you can directly apply through the web or via the official Kroger app. Doing so will help you start your Kroger Plus membership as well as take advantage of the various online-only deals that will result in additional savings for you.
To start the process, follow the recommended steps provided below.
- Begin your journey by first heading over to the official website. Alternatively, you can also download the Kroger app on your smartphone, either from the Apple App Store or the Google Play Store.
- On the landing page, click on ‘Create Account’ and you will be redirected to a new web page.
- Proceed to provide your full name and your preferred email address. After that, choose a strong password to safeguard your account.
- In the next step, if you have a Kroger Plus Card or Alt ID, then be sure to enter its credentials in the given box. This step is optional.
- Once done, agree to the terms and conditions of the program and then click on ‘Create Account’ to complete the process.
How to Check Fuel Points
Since you will be earning fuel points for spending on groceries via Kroger Plus, it is essential to keep track of your accumulated points so that you can redeem them for extra fuel or discounts at Kroger’s Fuel Centers and participating fuel stations.
To check your earned point balance, follow the steps outlined below.
- The primary step involves visiting the official website.
- On the home page, click on ‘Sign In’, and you will be required to enter your registered email address and password.
- After logging in, head over to your ‘Account > Kroger Plus’ section, and from there you will be able to check your current fuel points.
How to Claim Missing Points
There can be moments when minor discrepancies may creep into your Kroger Plus account, leading you to earn fewer fuel points than what you should have earned. If you have noticed any missing points when browsing your account, then it is imperative that you address the issue with the company’s customer support.
To raise a complaint regarding your missing points, follow the steps suggested below.
- Start by first giving a phone call at 800–576–4377 (1-800-KRO-GERS). Customer support is available 24×7.
- Select the appropriate on-call options so that your call gets forwarded to a customer care executive.
- Once a customer care agent connects to your call session, state your problem and then provide the email address that is associated with your Kroger Plus account.
- After that, state the purchase date and order ID for your grocery purchase, related to which the requisite fuel points have not been credited yet to your account.
- The customer care representative will verify your given information, and upon successful verification, a complaint will be registered. Be sure to wait for a follow-up response from the company’s customer care.
