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IRCTC ticket refund: How to escalate your refund complaint

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Railways have been one of the most significant infrastructure developments in India so far. This important passenger carriage system has been continuously revamped, and what we see today is a result of multiple initiatives that have enhanced the passenger experience. IRCTC, Indian Railway Catering and Tourism Corporation Limited, which is responsible for the tourism and catering, was officially set up by the ministry of railways in 1999. Catering to as many as 13 million passengers per day, IRCTC has been introducing the best practices for the industry.

IRCTC makes tickets available to the customers via the official website, www.irctc.co.in, and through their dedicated mobile application. Aadhaar verified passengers can book 12 tickets each month, and both the ticket booking platforms facilitate online payments. The website and the app can also help with hassle-free e-ticket cancellations, and the refund gets processed quickly. If you are facing any delay with your refund, you have more than one way to hasten the process.

Write to customer care
When you cancel a ticket, the refund is processed automatically within seven working days. The amount gets credit to your payment source by default. In any situation, if the amount is not credited within the stipulated, you can write to the customer care via email. The contact email id for refund requests is [email protected] Make sure to use all the necessary details, including the ticket number, PNR, name, date of the booking, and date of cancellation. The customer care executive assigned to you will escalate the complaint further after confirming the details provided by you. You will be given a stipulated date for a refund, and you can be assured of a quick refund.

Take advantage of social media
Social media is one of the most influential platforms with an extensive reach. With all the major global corporations marking their presence on Facebook and Twitter, IRCTC has followed the suit. IRCTC caters to a large audience online and communicates via Facebook and twitter handles, keeping the audience updated with all the necessary information. Both the handles take care of the complaints raised by the audience on these social platforms. If you are yet to receive your refund, you can log in to your Facebook or Twitter account. Write your complaint and tag the official handles for the quickest respite. IRCTC is present on Facebook as IRCTC Official. The Twitter handle is IRCTC Official as well. Make sure to include all the relevant details while escalating the complaint on any of the social media platforms.

Call the IRCTC helpline
The easiest way to register any complaint is by direct contact. You can complain regarding your refund delay by dialing the customer care numbers. You can reach IRCTC on their customer care numbers  0755-6610661 and 0755-4090600. The dedicated customer care numbers provide their services in Hindi and English. Present all the relevant and specific details to the customer care executive to escalate the refund complaint. The customer service end of IRCTC will hasten your refund, and you may be contacted on your registered mobile number for further correspondence, whenever required.

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