If you play Diablo IV, here is how to share feedback

Well-known in the gaming landscape for creating two of the greatest real-time strategy video games of all time, namely World of Warcraft and StarCraft, Blizzard Entertainment’s third strike was Diablo. Originally released in 1997, Diablo was a unique entry at the time, combining the elements of role-playing with action-adventure while focusing on an exclusive ‘loot’ system. The loot system was based on the fact that players will be able to upgrade their arsenal as they progress through the game, simply by killing better and more powerful enemies.

After the release of Diablo III in 2012, the franchise was long overdue for a revival. Hardcore fans of the series wanted something more modern while staying true to the roots of the original two releases (Diablo I and II), and as a result, Blizzard announced IV’s reveal in 2019. Diablo IV was finally launched in June 2023, and while the general consensus was favorable, the game was criticized for its lack of innovation, boring loot system, and overall lack of depth. As a result, replayability was at an all-time low for the series, which made the game lose its concurrent players very quickly after release. And while a new DLC (Downloadable Content) known as ‘Vessel of Hatred’ is in the works, there is no denying that the fourth iteration of the much-beloved franchise missed the mark big-time.

If you have been an avid Diablo fan for a long time or have just been introduced to the series recently, and the overall quality of Diablo IV does not meet your expectations, then our in-depth guide can help you submit your valuable feedback to the development team for a much-needed improvement.

How to Create a Ticket with Complaint

If you are looking to submit a ticket explaining any technical issue that you have been facing with Diablo IV or any other major/minor problem that prevented you from enjoying the game normally, then you can follow the below-mentioned steps for fast-track action.

1. Start by first heading over to the official support page for Blizzard’s Battle.net here. For the uninitiated, Battle.net is the online service through which you can play Diablo IV.
2. On the landing page, you will be asked to first sign in to your Battle.net account. Alternatively, you can also proceed without logging in.
3. Once signed in, you will be asked to first select the reason or the game for which you are contacting the support team. For instance, if you are facing bugs and crashes with Diablo IV, then you can select either ‘Technical’ or the game name ‘Diablo IV from the list of games provided.
4. After that, provide the subject of your issue in two words and click on ‘Continue’. The website will first show you some premeditated problems and solutions, and if none of them work for you, then you can click on ‘I Need More Help’.
5. In the next step, select your issue category and then the relevant sub-category.
6. Once done, click on the provided ‘Contact Us’ option, and you will be greeted with a web form that you will need to fill out.
7. Provide your name and registered email ID, along with your phone number. After that, provide a detailed description of your issue along with any files as attachments.
8. Lastly, click on ‘Submit’, and your ticket will be registered on Blizzard’s systems instantaneously.

How to Get Out of Bans and Suspensions

If your Diablo IV license, on the platform of your choice, has been suspended or closed due to a violation, then you can always appeal the suspension or ban, especially if you feel that it was unjustified or unwarranted.

But, before you file for an appeal, keep in mind that penalties will be applied even if it is in a lessened state. And repeated or abusive appeals will not overturn bans or suspensions once the final review is showcased. To file an appeal, follow the steps outlined below.

1. Begin your journey by first visiting the official website.
2. Proceed to first sign in to your Battle.net account, and after that, you will be able to submit a web ticket with Blizzard’s support team.
3. Ensure that you state your name and email address, and then explain why you think that your ban or suspension should be reconsidered and maybe overturned. You can also attach files to better support your claims.
4. Once done, submit your request and complete the appeal process. Expect a reply containing the final review in due time.

How to Check Billing and Payment Methods

There are two ways through which you can edit your payment methods on Battle.net, especially when purchasing in-game items or battle passes for Diablo IV.

The primary option involves visiting your Battle.net account page and editing there. And then you have the secondary option, which needs to be accessed via the Blizzard Shop on Battle.net. Steps for both of the processes have been provided below.

1. The primary step involves heading over to your Blizzard account ‘Payments Methods’ page or visiting the Blizzard Shop.
2. When accessing your account’s payment methods page, you can either save a new payment method or remove a previously saved one.
3. When accessing the Blizzard Shop, you can edit your payment methods when you decide to buy something from the shop and proceed to the checkout page.
4. Depending on your action (add or remove), you can complete the associated process effortlessly.