Idea Mobile Kerala Office Contact

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Contact Idea CellularKerala: Find below customer care details of Idea mobile in Kerala, including phone and address. You can reach the below contact for new connections, lost sim card or other queries on Idea services.

Idea Mobile – Kerala

4th Floor, Mercy Estate, Ravipuram. Cochin, Kerala – 682015
Contact No – 98470 12345 (Postpaid) 98471 12345 (Prepaid)
Fax – 0484 – 2382 121 / 2382 324
Email – [email protected]

Idea Cellular Head Office

5th Floor, WINDSOR, Off CST Road Kalina,
Santa Cruz East Mumbai, Maharashtra India
Phone  – 040 – 66652000

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About Idea Cellular
Idea Cellular was founded in the year 1995. Bata, Tata, At&T joined together to form Idea. In the year 2006, Idea Cellular Ltd became a complete Aditya V Birla Group company. Idea is the 3rd largest mobile services operator in India in revenue terms. The telecommunications company recorded a subscriber base of over 78 million as on November 2010. Read More

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  1. Susan Mathew Reply

    Dear Sir
    From october 10 onwards I have been raising a complaint with the customer care center in Kochi in vain.
    Selected numbers from my phone shows outgoing barred. I had even given the numbers to them the problem is still not rectified.
    The issue started once I requested the international roaming to be activated. I deactivated it after 6 days.
    Each time Icall i get your standard version of thank you for calling, we will rectify the problem. The problem still remains despite m repeated requests.
    I got a call once back asking if the problem has been rectified and replied negative. They said it will looked into. The “looking into” has been almost a month , I hope you have found something. It appears that your staff are totally uninterested.
    Hope some action will be taken.

  2. I am really fed of mobile phone. Pop ups continuously disturb. I am even afraid of using the phone! I am incurring money loss also due to the pop ups. In a span of 36 hours I lost about Rs. 300/= I visited your office at Vytila. They say pop ups are there always. They seem helpless. Whom Should I approach? Where do these pops come from? Are you unable to stop it and help me. I am thinking of switching over to Air tell or BSNL. It is miserable with Idea.

  3. Today I sent my brother to Idea office at Kollam, Kerala with all the documents which you mentioned in your mail below.
    The guy in your office checked and told that my number is allotted to another person and he does not know who that person.
    You should call idea office at kollam, mobile number: 9562026077. Check.

    What about my balance? I have around Rs.500 balance in my number. How I will get refund?

    I will never take Idea service in my life. Such a bad service with no responsibility or attitude of helping the customers and no relevant reply
    I asked you many times that I will send scanned copies, but you did not accept it.
    Also I asked you to send your supervisor or higher management mobile No. But did not get from you. I want to know the reason.

    Please look into this matter seriously and reply.

    Koshy K Oommen
    Saudi Arabia

  4. Hi
    I have taken a new connection while my husband came for his last annual vacation , on 20th April 2011. The number was xx. Unfortunately my mobile was missing from 09-10-2012 after (4.00pm)from my home where some service people came for repairing AC. Upto this time this connection was used in Ponnani only . The number was used in a N73 Nokia mobile.

    1) Is it possible to get the IEMI of the number.
    2) I have a doubt that the mobile connection was taken either in my name or my husband’s name. Please clarify.

  5. verghese thomas Reply

    I had made a written complaints about my newly obtained Idea mobile number, which is not working for the last 3 days, until now i had not received even a single line reply or not solve my problem at all. what a poor a, unproffessional and enethical approach of the provider. i want inform all my friends Idea is one of the worst and poor Mobile provider especially in kerala, because whenever we approached their customer care , they will never ever solve your complaints at all and always they are advising go for a new connection. at the same time I inform you , if you compare with vodaforne or airtel or any other Mobile provider in kerala, they are far far better than this Idea people. so only thing we can do is to boycott or avoid these supplier from our place.


    Please provide 3G service in the area Chittur (Palakkad district, Kerala)..!
    Bulk of customers still waiting for that..

  7. I have some network issue using the idea sim since yesterday(3/5/2012)
    And the gprs pack activated is waste

  8. What the hell is going on…?? I cannot make any calls or anything using my SIM since today (03 May 2012) evening.

  9. Please be careful, if you are purchasing the idea prepaid sim at Cochin airport.
    I bought a sim pack at the air port last week; the distributor collected from me all the required docs.Now my number is barred, saying that documents have not been submitted yet !!!

    When I contacted the customer care, they advised me to re-submit my docs again and they would re-activate my number in 72 hours.

    See the panic it causes when we are in a short vacation to India

  10. Ahmed Sherif Reply

    I submitted my complain through this site on 3rd of April, And still waiting for a reply from Idea customer care, is this the right place to complain? if not then please provide me the correct address

    thanks & regards
    Ahmed Sherif.

  11. Ahmed Sherif Reply

    I’m a Idea mobile phone customer since 5th July 2011. I purchased sim card from the airport after providing my Passport copy to the dealer, during my stay at home I was using my mobile (sim) regularly, I’m working in Abu Dhabi and I kept sim with my spare mobile phone Here in Abu Dhabi and it was working until January with DU network, now there is no connection – it is saying service to this number is temporarily on hold. Is there any reason for de activation?
    I would like to know why the service disconnected. And how can I reactivate it? Please give me a detailed reply.
    With best Regards.

  12. i cannot make outgoing calls from idea please help me what to do

  13. i am yasar. i cannot call to kerala idea customer care. getting disconnected. now i am at UAE. so please send correct cc number and help me

  14. i have purchased idea smartphone 3g i-280 on 2 jan 2012. I requested for monthly 1gb free internet & live tv offers, but it is not activated.

  15. i am an idea customer since 7 years i am trying to port one of my no to idea net work which is present with me since 4 years,but i cant port this no. after submitting all documents to idea store. my idea sim is still inactive

  16. idea is not a good one ..customer care people are not responding when we send email, or call.

    • shyamprasad Reply

      This is Shyam Prasad from Mannarghat in Palghat.I have a Vodafone Kerala network connection.The vodofone number is xx.This number ported to Idea cellular Kerala network at 20th October 2011 01.00 am.I submitted my driving licence xerox copy and photo when I took the connection time at “My IDEA” Office in Mannarghat.I had no problems for seven days.After the seven days this connection barred without any information.I called your customer care executives several times.One executive told me “you didn’t submit your ID proof”. Again I Submitted my same ID Proof and Photo in your IDEA office at Mannarghat.Then I had no problem next approximately seven or eight days,again disconnected my mobile number. Again I called your customer care executives told me “your signature not matching”.Then I submitted Voters ID Card xerox copy with my photo.I had no problem last 13 days till 22/11/2011.Then again this connection disconnected.Already I submitted three times my Driving licence Copy,Voters ID Card copy with my photogragh.I informed several times to your executives,nodal officer and Appelate Authority.This is last time informed your company.If My problems will not solved,I will go to consumer court and TRAI.

  17. I was using the Idea mobile connection no:
    xx for the last several years. Last two years I am mostly staying in Mumbai. In Mumbai i am using a Mumbai local number. I was using the Idea number when ever I come to Kerala,ie once in two months. When I came two weeks back the number was not registering and on enquiry I was told that the number disconnected as I was not using the number for two months. It was a prepaid connection n has balance of about thousand rupees.Your office here in Kasaragod says that I lost my money also.

  18. I had lost my idea prepaid SIM card. Now that number is active.That SIM was taken in the name and adress of veena(my friend,if my memory is correct). Kindly deactivate that number if it is continuing in the same adress and name.

  19. I have lost my mobile phone with SIM card yesterday. My SIM card Number is xx.

  20. I have a post paid connection of idea. I lost some mobile numbers from that. I need 3 months detailed bill and phone numbers through my email id. For that what shall I do? Please reply me. thanks

  21. I have purchased new prepaid card by end of September 2010 and while traveling abroad on first week of january i took it with me and my wife had taken it back to india yesterday and it shows SIM -registration fail. When i try calling the number it says this sim is on temperory hold.

    Could you please check and revert on this.
    Best Regards

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