For most gamers growing up in the 1990s and 2000s, the word ‘Ubisoft’ meant a certain charm and affection. They were the developers that created some of the most hard-hitting franchises in the gaming industry, such as Prince of Persia, Assassin’s Creed, Rayman, Far Cry, Tom Clancy’s Splinter Cell, Tom Clancy’s Rainbox Six, Tom Clancy’s Ghost Recon, and so much more. And their influence resonated with other development studios so much that they started copying what was known as ‘Ubisoft-ification’ of video games.
While the present Ubisoft is a ‘far cry’ from what it was back in the day, the company still puts out serviceable titles, particularly in the ‘live-service’ genre. In a nutshell, ‘live-service’ titles are multiplayer-only video games that are released once and then kept alive through multiple content updates over time. And Xdefiant is one of them, focusing on a fast-paced, first-person perspective. Launched in May 2024, the game adopts a ‘free-to-play’ model where players are pitted against each other in 6v6 matches across numerous game modes, such as team deathmatch and domination. At launch, it gained close to one million players, making it the fastest Ubisoft game to do so, despite having multiple server issues preventing users from joining matches. And by June 2024, Xdefiant had accumulated close to 11 million players.
Aiming to take on the industry veteran, which is the Call of Duty franchise, Xdefiant definitely has a long way to go in terms of content updates and player retention. And as a player, if you are not happy with certain aspects of the video game and want improvements, then our crucial guide can help you reach out to the developers effectively.
How to Complaint or Give Feedback
Ubisoft depends on user feedback and comments to improve Xdefiant so that the overall experience can be better in the long run. So, if you have any feedback to share with the developers of Xdefiant – be it related to technical issues with the game or general comments regarding its features and gameplay – you can follow the below-mentioned steps judiciously.
- Begin your journey by heading over to the official support page.
- On the landing page, scroll down until you reach the option for ‘Contact Us’. Proceed to click on it.
- You will be asked to log in to your Ubisoft account, and once you have signed in, you will be able to raise a request by selecting your platform of choice (PC, Xbox, PlayStation, Amazon Luna, or Nvidia GeForce Now) and the subject for which you are contacting.
- After that, explain your point of view and how you would want the game to be improved. Once done, submit your request and wait for a follow-up response from the company’s customer support.
How to Get Out of Bans and Suspensions
Ubisoft, the makers of Xdefiant, are constantly committed to providing an inclusive gaming environment for every player out there so that they can feel respected and safe. They value each and every member of their gaming community, along with their passion for video games, which is why following the company’s ‘Code of Conduct’ is essential.
Any instances of illegal and toxic behavior, cheating, or gaining an unfair advantage in Xdefiant will attract bans or suspensions. However, if you feel that your account has been wrongly penalized, you can appeal the same by following the steps outlined below.
- Start by first heading over to the official ‘Contact Us’ web page.
- On the landing page, select ‘Xdefiant’ from the list of games and then choose the platform on which your account was banned or suspended.
- In the next step, select the ‘Player Reporting and Sanctions’ option and then ‘Appeal a Ban’.
- After that, you will be asked to describe your issue in detail. Additionally, you can also attach files to better support your cause. Once done, click on ‘Open Case’ and you will be asked to sign in to your Ubisoft account.
Finally, complete the rest of the process and successfully submit your appeal. Expect a follow-up response to your email address in the forthcoming days.
How to Manage Billing
Xdefiant uses its in-game currency, known as ‘Xcoins’, which can either be earned by playing the game or purchased separately. Purchases can be completed through the in-game shop or the Ubisoft Store.
With Xcoins, you can purchase battle pass tiers, cosmetic items, new in-game gear and weapons, and unlock more characters. Typically, it takes around 24 hours for your purchased Xcoins to show up in your account, and such Xcoins remain bound to the account on which they were bought (not shareable).
If you want to check or edit your payment options for Xdefiant, then you can easily do so by following the steps mentioned below.
- The primary step involves launching Xdefiant on the platform of your choice (PC, consoles, or cloud gaming platforms). Alternatively, you can log in to your Ubisoft account through the Ubisoft Store.
- Once you are on the main dashboard for Xdefiant, head over to the in-game store. In the in-game store, choose an item that you want to purchase, be it cosmetic items, battle passes, etc.
- After that, on the checkout page, you will have the option to either add a new payment method or remove any earlier saved payment methods associated with your account.
- Based on the path of action you are willing to choose, you can then decide to complete the transaction right away.
