It’s hard to get affordable prescription eyewear online. Wouldn’t it be great if you could get your ideal spectacles delivered right to your home without having to break the bank. Lenskart offers just that with umpteen styles and sizes at your fingertips. Founded in 2010, Lenskart is an optical prescription eyewear retail chain that has its headquarters in New Delhi, India. It operates through the online portal as well as several brick and mortar stores in more than 70 cities across India. The manufacturing facility located in Delhi can churn out over 300,000 glasses each month. Besides, the company has expanded its operations outside India to countries like the United States, UAE and Singapore.
Lenskart offers over 5000 styles of eyewear from renowned brands like Ray-Ban, Oakley, Vincent Chase, Carrera, Vogue and Fossil. In addition, it also sells a huge selection of fashionable sunglasses, frames, contact lenses, prescription lenses, computer glasses and kids glasses. Additionally, you can get your eyes checked right at your home with trial by booking an appointment online. Lenskart also has a unique ‘3D Try On’ option that helps in choosing the right eyewear.
If you have recently used Lenskart and need to know how their cancellation and return policy works, read ahead.
Know the Return & Cancellation Policy
Lenskart has a less complex return and cancellation policy. If you cancel the order before it has been shipped, the entire amount will be refunded back to you. You can notify them beforehand by calling or emailing them about the cancellation. Further, Lenskart offers a 14-day guarantee return on all products that you purchase. If you need to return the contact lenses, make sure that they are unused and in original packaging with instruction papers, warranty and other accessories intact. Please note that opened boxes will not be accepted even if the lenses are unused. The company also does not accept exchange or refund of eyewear which have scratches on frame or lens that were not present at the time of delivery. Accessories, such as lens cleaners and contact lens cases are not covered under refund or exchange.
If you wish to return the product, you will receive the refund amount to your account in 1 to 5 business days in case of wallet or debit card payment. Expect the refund within 7 to 10 days in case of credit card payment. And if it is cash on delivery, you will be asked to fill your UPI/bank details through a link shared via email. You will get the amount credited to your account within 24 hours. Customers also get the option to accept the refund in the form of store credit which they can receive instantly in their account after pick-up.
How to Return/Cancel or Exchange
If you are not happy with the product you bought from Lenskart, you can easily return or exchange it. The company provides various options to do so.
Login to account: For those who have purchased their eyeglasses online, you need to sign in to your account with registered email or mobile and look for recent orders. Here you will be able to provide a reason and request refund/exchange.
Visit the nearest store: You can take your product with all its accessories to the outlet. The store will inspect the product after which you can get your glasses either adjusted or exchanged.
Schedule a pick-up: The company offers a free pick-up service. A pick-up will be arranged from your location within 2 to 5 days.
Ship product to Lenskart: Pack the product and stick the return label that will be emailed to you on the box. Then select any courier service and ship the product to Lenskart at the given address. You can choose to exchange or take a refund as per the policy once the returned item is reached.
If you have an unresolved query or need additional help, you can reach out to Lenskart’s customer care via email (support@lenskart.com) or by calling +91 99998-99998.
