How to register complaint with Fortis Memorial in Gurgaon

Nestled at the heart of Gurgaon, the Fortis Memorial Research Institute (FMRI) stands as a testament to India’s ever-expanding healthcare landscape. Founded in 2013, this multi-specialty hospital has rapidly established itself as a leading healthcare provider, attracting patients not only from its hometown but also from across the country.

FMRI boasts an impressive 11-acre campus, housing a wide range of specialized departments and centers of excellence. And with international accreditations, such as the one provided by the Joint Commission International (JCI), showcases the hospital’s adherence to international quality standards. Some of the key departments operational at FMRI include cardiology and cardiac surgery, neurology, oncology (cancer treatment), orthopedics, gastroenterology, urology, pediatrics (child treatment), and obstetrics and gynecology (fetal and maternal treatment).

It should be known that FMRI has always been committed to providing a patient-centric experience. However, like any other large organization, it may receive customer complaints relating to its staff, management, everyday operations, or something else. If you have such a grievance that you want to share, then our comprehensive guide can be of help.

How to Register Your Complaint Online

Whether you have been charged with an excessive hospital bill, having issues with insurance claims and delayed reimbursements, or have faced unsatisfactory doctor consultations at Fortis Memorial Research Institute in Gurgaon, then registering an official complaint should be the ideal way to bring it to light.

To register a complaint with the hospital’s higher authorities, you can follow either of the below-mentioned processes precisely.

Registering Complaint Online

1. Start by first visiting the official ‘Contact Us’ page.
2. On the landing page, you will be provided with a web form that you need to fill out.
3. Select ‘Type of Feedback > Complaint’ from the drop-down menu and then enter your full name. After that, provide your mobile number and email address.
4. Once done, select ‘Fortis Memorial Research Institute, Gurgaon’ as the hospital and then proceed to type in your complaint/grievances in the given box. Try to be professional and concise in your approach, so that your words are taken seriously.
5. Finally, click on ‘Submit’ and your complaint will be registered successfully.

Registering Complaint via Email

1. Begin your journey by first drafting a message from the email ID of your choice.
2. In the email subject line, properly state that you are submitting a ‘Complaint’.
3. Next, in the email body, proceed to provide details regarding the patient concerned for which you are submitting the complaint. These include his or her name, phone number, residential address, and the services obtained.
4. After that, explain the issue(s) that you have faced at the hospital, including the associated department and doctor (if applicable). You can also provide document(s) or photo(s) as proofs by emailing them as attachments.
5. Once completed, send the email to the following address: reachus@fortishealthcare.com.

Where is the Head Office

At present, the headquarters for Fortis Memorial Research Institute in Gurgaon is located at the following address: Tower A, Unitech Business Park, Block – F, South City 1, Sector – 41, Gurgaon, Haryana – 122001. You can also get in touch with the head office over the phone at +91-124 4921021 or +91-124 492 1041.

Alternatively, if you have any general or business-related queries, you can contact via email at reachus@fortishealthcare.com. And for investor-related queries, you can mail at reachus@fortishealthcare.com.

How to Book An Appointment

Fortis Memorial Research Institute in Gurgaon allows its patients to register their appointment online in a simple and straightforward fashion. Booking your name with the department and doctor of your choice beforehand can help you save precious time and efforts in diagnosing regular and critical illnesses.

To start the process, follow the steps recommended below.

1. The foremost step is to visit the official website.
2. On the home page, click on the ‘Book Appointment’ option, present on the top-hand part of your screen.
3. You will be redirected to a new website where you will be able to browse and select your preferred doctor, with whom you want to book the appointment.
4. Proceed to filter the list by selecting ‘Fortis Memorial Research Institute, Gurgaon’ as the hospital and the specialty based on your needs.
5. Once you have found your desired doctor, click on ‘View Full Profile’ and you will be able to book an appointment either for a physical visit at the hospital or an online consultation over a video call.
6. Choose your preferred appointment date and time, and then click on ‘Book Appointment’. You will then be asked to provide your phone number, through which the registration process will take place.
7. After successfully completing the sign-up process, proceed to enter details of the patient, such as his or her full name, age, gender, and contact information.
8. Once done, give a brief overview of the illness that the patient is suffering from, and you will also have the option to upload any previous medical reports.
9. You will then be prompted to pay the requisite appointment fees online (especially if you have chosen the option of online consultation).
10. Lastly, your appointment will be successfully registered, and you will be notified of the same through your phone number and email address.

Conversely, you can also book your appointment through the official ‘myFortis’ app, available on the Google Play Store or the Apple App Store. And for any queries related to appointments, you can call the hospital’s customer care at 9205 010 100.