How to register complaint with AIIMS, Delhi

Being a premier institution known for its excellence in medical education, research, and patient care, All India Institute of Medical Sciences (AIIMS) in Delhi traces its roots back to the early 1950s. Its aim has always been to propagate high standards for medical education in India and to train skilled medical professionals – not just in theoretical knowledge but also in practical competence. As a result, the institution consistently attracts top talents from across the country for a wide range of undergraduate and postgraduate programs.

At AIIMS Delhi, exposure is granted to a wide range of departments covering various medical specialties. These include clinical departments that deal with patients, such as cardiology, dermatology (skincare), hematology (blood), neurology, oncology (cancer), orthopedics (musculoskeletal), urology, ophthalmology (eye care), and pediatrics (child care). On the other hand, non-clinical departments are primarily concerned with academic excellence and research, such as biochemistry, biophysics, microbiology, biostatistics, pharmacology, physiology, and forensic medicine and toxicology.

With such a distinctive pedigree, AIIMS Delhi is constantly ranked as one of the top institutions in the country for its efficient and steadfast medical services. However, there will be occasions when its services will not be up to the mark, which is why it is essential to let your voice be heard, as it will only help the institution serve you better. That is why we have created a comprehensive guide that you can effortlessly follow to register your much-needed complaint.

How to Register Complaint Over the Phone

According to AIIMS, Delhi, the most straightforward way to lodge your complaints (or feedback) is to get in touch with the ‘Duty Officer’ posted at the institution’s ‘Control Room’.

The Control Room carries out its functions round the clock and is directly answerable to the Department of Hospital Administration. The Duty Officers primarily deal with any administrative problem, offer assistance to patients, and take action on public complaints/grievances related to patient care.

You can contact the officer over the phone by following the necessary steps listed below.

1. The primary step involves giving a phone call at any of the following numbers: 26589279 or 26593308. Phone lines are available 24×7.
2. Once your call gets picked up by a Duty Officer, first state your name and let the officer know that you are registering a complaint (or feedback).
3. The Duty Officer will then ask you to explain the problem(s) that you have faced at AIIMS Delhi, and once you do that, you will be asked to provide your residential address, phone number, and email address.
4. Once you share all the necessary details of your case with the officer, your complaint will be registered, and the officer in charge will let you know regarding the avenues of solution that you can expect in the upcoming days.

Complaints can also be registered in person at the AIIMS Delhi Control Room, which is located at the following address: Room No. 12, Ground Floor, Private Ward Block, M.S. Office, AIIMS Delhi.

Lastly, if you deem that your complaint is a serious issue that requires urgent action, then you can get in touch with the director directly at AIIMS Delhi through the following email address: director@aiims.gov.in.

Where is the Head Office

The head office for All India Institute of Medical Sciences (AIIMS), Delhi, is located at the following address: Ansari Nagar, New Delhi, 110029.

When visiting in-person – whether for academic or medical reasons – be sure to always seek an appointment, online or over the phone, so that you can save precious time and efforts. Doing so will also help the AIIMS authorities prioritize you and the issue you have been facing.

How to Book an Appointment

The ideal way to book an appointment with the medical department hosted at AIIMS, Delhi, would be over the phone. Additionally, arrangements have also been made to book your appointment online if you so desire, especially for people who have hearing disabilities.

To book an OPD (Outpatient Department) appointment today, follow either one of the below-mentioned processes judiciously.

Booking Appointment Over the Phone

1. Start by first giving a phone call to the following number: 011-26589142. Phone lines remain open from 8 AM to 8 PM, all working days of the week.
2. Select the appropriate on-call options so that your call gets forwarded to a customer care executive.
3. Once a live agent connects to your call, state that you want to book an appointment and then explain the medical issue for which you want a doctor’s consultation.
4. The customer care executive will then ask you for the name of the patient as well as the date on which you are expecting to visit. Keep in mind that the availability of the appointment will depend on the current demand and vacancy.
5. Once your appointment is registered, the customer care agent will notify you of the same over the phone.

Booking Appointment Online

1. Begin your journey by first visiting the official website.
2. On the landing page, proceed to click on ‘Book Appointment’. Alternatively, you will also have the option to click on ‘Book Teleconsultation Appointment’.
3. Select ‘Delhi’ as your state of choice and ‘AIIMS’ as your hospital of choice. Once done, select between physical appointment mode or teleconsultation mode, and opt for a ‘New Appointment’.
4. In the next step, you will need to select the department based on your illness. For instance, for eye treatments, select ‘Dr R P Centre: Treatment for Eye Care’. Once you do that, you will be asked to select your preferred date of appointment (based on slot availability), and after doing so, you will have to confirm the same by logging in or creating an account using your phone number.
5. After signing in, provide your personal information and any other details as required to complete the appointment registration process.

Remember that online and over-the-phone registrations are carried out from the same pool of appointment slots. So, if you are unable to obtain any slot online, do not proceed to make a phone call, expecting a different outcome.

For any further assistance, you get in touch with the AIIMS Delhi authorities at +91-11-26588500 or +91-11-26588700.