How to register complaint at Christian Medical College, Vellore

A renowned institution in India, known for its medical excellence and widespread patient services, Christian Medical College (CMC) in Vellore, Tamil Nadu, stands as a testament to what the country has to offer in terms of modern healthcare facilities. Established in the early 1900s, the institution grew from its humble beginnings as a small clinic into a sprawling campus with state-of-the-art adeptness.

There’s no denying that people from all over India prefer CMC Vellore’s medical procedures and advancements when it comes to critical patient diagnosis and care. It was the first medical establishment in the country to have successful open-heart surgery and bone marrow transplant operations, pushing the limits of healthcare possibilities and technology. Today, the institution offers a wide range of medical and surgical specialties that include departments such as cardiology, neurology, oncology (cancer care), pediatrics (child care), gynecology, orthopedics, and general surgery.

CMC Vellore has always been committed to providing affordable yet high-quality care to its patients. However, there can be moments where, due to lapses in organizational management or general patient care, difficulties may arise. If you have been on the receiving end of any problematic experience, then our in-depth guide can help you register a complaint with the respective authorities for a swift resolution.

How to Register Your Complaint

If you have a specific concern or require assistance with a particular department at Christian Medical College, Vellore, then exploring the different options to get in touch with them should be your goal. The organization allows you to contact them via phone, email, or by submitting a web form online – steps for all of which can be found below.

Registering Complaint Online

1. Start by first heading over to the official ‘Contact Us’ page.
2. On the landing page, you will be provided with a web form that you need to fill out.
3. Start by entering your full name, preferred email address, and contact number. After that, in the ‘Comments’ box, state the complaint or feedback that you want to share. Try to be clear and concise in your communication so that you can expect a prompt response.
4. Once done, click on ‘Submit’ and your complaint will be registered without any delay.

Registering Complaint Over the Phone

1. Begin your journey by first giving a phone call to one of the following numbers: for general inquiries, dial 0416-2281000 or +91 9498760000; and for patient-related inquiries, dial +91 8000338855. Alternatively, you can send a WhatsApp message for patient-related inquiries at 9385285957. Phone lines are available from 8 AM to 4:30 PM between Mondays and Fridays, and from 8 AM to 12:30 PM on Saturdays.
2. Wait for your call to be attended by a customer service representative, and after that state that you want to register a complaint or feedback.
3. Describe your issue in detail to the customer care agent by referring the department(s) and the doctor(s) related to it. Make sure to maintain a professional tone to ensure that your complaint or feedback is taken seriously.
4. Once the customer support agent registers your complaint or feedback, the same will be confirmed to you over the phone. The agent may also ask for your contact number to keep you updated on the developments regarding your complaint or feedback.

Registering Complaint via Email

1. The primary step should be to first draft an email message from your preferred email address.
2. In the email subject line, state the main topic of your complaint, and then in the email body, explain in detail regarding the problems you faced and how you want the institution to solve or handle them. You can also send photo or video attachments as proof to substantiate your claim.
3. Once done, send the drafted message to callcentre@cmcvellore.ac.in.
4. After that, wait for a follow-up response from the institution, which will arrive in due course.

Where is the Main Office

The head office for Christian Medical College, Vellore, is presently situated at the following address: Ida Scudder Road, Vellore – 632004, Tamil Nadu, India.

If you are looking to head over there in person, be sure to always book an appointment beforehand so that you can fast-track the patient treatment process and save your precious time and efforts.

How to Book an Appointment

Booking an appointment with Christian Medical College, Vellore, is the easiest way to skip the queue and plan your visit beforehand. Additionally, you can expect a dedicated attention from the physician concerned, especially when your name is notified beforehand.

To book an appointment, follow the notified steps presented below.

1. Kick-start by first visiting the official website.
2. On the home page, click on ‘Book Appointment’ and you will be redirected to a new page. You will then be asked to sign in to your existing account using your ‘Patient ID’ or ‘User ID’, or create a new one.
3. Once you are logged in, fill out the pre-registration form by providing your personal and medical information. After that, you also need to select the department, doctor, and date and time of your arrival.
4. In the next step, you will be required to pay the consultation fee online, and once that is done, your appointment will be successfully registered.