How to reach Travelguru support on grievances

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Travelguru, a growing community of hosts and travelers is a trusted marketplace for homestays and hotel accommodations anywhere across India. Partnered with Yatra brand, Travelguru provides a wide range of homestay options, be it a heritage home, a rustic cottage, a hillside villa, or just about a room, travelers can book their dream property at competitive prices. With access to over +60,000 hotels and alternate accommodations in India, Travelguru has a dedicated online portal for quick and easy search of verified homestays, instant access to location maps, tagged recommendations, view shortlisted homestays, and engage in real time chat with hosts.  

Launched in 2005 and founded by Ashwin Damera and Jarad Fisher, Travelguru offers hand-picked deals, destination deals, chain hotel deals, offers for all bank users, weekend breaks and flight deals on domestic and international airlines. For online hotel bookings, only Visa and Mastercard credits are accepted, and for offline booking of hotels and vacation packages, Mastercard, Amex card, cash deposits and payments by Visa debit cards are accepted. Also, avail the lowest airfares and best flight deals at the time of booking, without any hidden charges for using Travelguru services, and for instant booking on the go, download the TG Homestays App from Google Play and App Store, and enjoy the comforts of home on a holiday. 

At Travelguru, cancellation policies and refund claims are solely dependent on the hotel booked. Travelguru charges 3% of the transaction fee for all hotel cancellations, and to cancel hotel bookings, reach the customer care at +91-22-40304878 or +91 92111 77444. Alternatively, drop a mail at [email protected] and for service-related queries and flight cancellation, email at [email protected]. To cancel flight tickets, the flight date should be more than 48 hours for e-ticket and 72 hours for paper ticket. On receipt of cancellation, the refund process takes 15 business days to reflect on the account, and for air ticket cancellation form and eligibility criteria for refund, visit link here.

Also, follow Travelguru on Twitter handle @TGhomestays, to cancel bookings and claim refund over homestays and air ticket cancellation. For others, Travelguru is on Facebook @TravelguruHomestays, where grievances over cancellation and refund can be posted on the community page. Alternatively, send message via Facebook or click on Travel Agent to speak to a customer care executive, and refund will be issued within 2-4 working days, after verification. For more details visit FAQ section and browse popular topics such as changes and cancellation, cancel your hotel reservation, payments and charges, flight and hotel booking. Quote cancellation reference ID to claim refund, and any permissible cancellation charges will be applied before refund.  

Grievances over cancellation and refund claims can also be addressed through Voxya, a trusted online platform for resolving consumer complaints. To file a complaint, visit the website and fill the complaint registration form, with case details, personal info, and resolution or desired outcome of the complaint. Ensure to attach evidence, complaint details, and click submit to register. Voxya will escalate the filed complaint to the concerned division in Travelguru, and an update of refund status will be emailed to the consumer. In most cases, if the cancellation policies meet the terms and conditions of the company, the refund process would be initiated in 2-4 business days. 

For more information about new bookings/existing bookings, refund and cancellation policies, and customer support, visit the Travelguru website or speak directly to an agent at 91 22 42754800 / 700. 

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