How to raise a complaint at Apollo Hospitals, Chennai

Standing as a symbol of medical excellence, Apollo Hospitals’ Chennai chapter holds a significant reputation for consistently pushing the boundaries of healthcare operations across India. Founded by Dr. Prathap Reddy in 1983, it has gone from strengths to strengths over the decades, establishing multiple branches and housing thousands of resident doctors that are poised to serve those who are in need, expertly and eloquently.

At Apollo Hospitals, Chennai, patients are offered a comprehensive range of medical specialties, catering to diverse healthcare requirements. These include key departments such as cardiology, neurology and neurosurgery, oncology (cancer treatments), specialized care for newborns, infants, and children, and orthopedics. Additionally, the institution pioneers organ transplantation, such as kidney, liver, heart, and lung operations. For patients requiring immediate assistance around the clock, there is also a 24×7 emergency department equipped to handle critical medical emergencies, trauma cases, and acute illnesses.

If you have recently visited any of the Apollo Hospital branches in Chennai and have some serious grievances regarding their medical or day-to-day operations, then our comprehensive guide can be of help.

How to Register Complaint on Web or Email

There are presently two ways through which you can register your complaint at Apollo Hospitals, Chennai. The primary way involves registering the complaint online, while the other involves sending an email to the official ID of the umbrella organization. Steps for each of the processes have been provided below for your convenience.

Registering Complaint Online

1. Start your journey by first visiting the official ‘Contact Us’ web page.
2. On the landing page, select ‘Type of Query > Complaint’ and you will then be provided with a web form that you need to fill out.
3. Proceed to state your full name, email address, and phone number. After that, select ‘Chennai’ as your city of choice, and then select the specific hospital for which you are registering the complaint.
4. In the next step, select the specific department along with the name of the relevant doctor that you want to mention in your complaint.
5. Once done, describe your issue in detail in the ‘Complaint’ box. Make sure to include every instance necessary so that a solution can be explored as quickly as possible.
6. Lastly, click on ‘Submit Form’ and your complaint will be registered successfully. Now all you have to do is wait for an official response regarding your complaint.

Registering Complaint via Email

1. Begin by first drafting an email message from your preferred email ID.
2. In the email subject line, ensure to mention the word ‘Complaint’ along with a brief description providing an overview of your issue.
3. In the email body, proceed to first mention your name, phone number, and your residential address.
4. After that, state the city and the specific Apollo Hospital (in that city) for which you are registering the complaint. You also need to make a reference to the department of that hospital and the associated doctor.
5. Once done, explain the issue or problem you faced. It can be an issue related to booking an appointment or a problem with the doctor’s consultation – whatever the case might be. You can also attach documents, photos, or videos to your email to support your claims.
6. Finally, send the email to the following address: info@apollohospitals.com.

Where is the Head Office

The head office for Apollo Hospitals, Chennai, is located at the following address: Apollo Hospitals Enterprise Limited, Ali Towers, III Floor, No. 55 Greams Road, Chennai 600 006, India.

If you are planning to visit the head office physically, be sure to always give a phone call beforehand at the following numbers: +91-44-2829 0956 or +91-44-2829 3896. This is to ensure that you obtain proper information regarding the organization’s operations before making a visit.

How to Book an Appointment

Apollo Hospitals has always been dedicated towards serving patients who require the utmost care and assistance, which is why booking an appointment online is the ideal way to meet its resident doctors for a proper diagnosis. Doing so will help you save crucial time and effort, which can instead be spent towards other essential aspects.

To book your appointment right away, follow the suggested steps mentioned below.

1. The primary step involves visiting the official website.
2. On the landing page, you will be provided with the list of doctors currently overseeing the operations at various Apollo Hospital branches in Chennai.
3. Proceed to first select the specific branch of Apollo Hospital that you want to visit in Chennai and then filter out your options based on the doctor’s speciality, gender, and language spoken.
4. Once you have found your preferred doctor, click on ‘Book Appointment’ or ‘Request Appointment’, and you will be allowed to select your visit date and time. The consultation fees for the doctor’s visit will also be shown on your screen, based on whether you have chosen ‘Digital Consultation’ or ‘Hospital Visit’.
5. In the next step, you will be asked to either sign in or log in to your account, using your phone number.
6. After signing in, complete the registration process by providing your name, age, reasons for consultation, and any other necessary details.

Once your appointment is registered, be sure to be present on the day of consultation. For any additional queries, contact Apollo Hospitals customer care at +91 8069991000.