Nordstrom is a luxury department store chain based in the United States. Founded in 1901 by Carl F. Wallin and John W. Nordstrom, the company is headquartered in Seattle, Washington. Back in the day, the company operated as Wallin & Nordstrom, exclusively as a shoe store. However, in 1963, the company started selling clothing items, and thereby, in 1971, Wallin & Nordstrom was renamed to simply Nordstrom.

In 2014, Nordstrom expanded their business into Canada, opening its first store at the Chinook Center in Calgary. Additional stores were also opened in Ottawa, Toronto, and British Columbia over the next couple of years. The company’s international expansion continued when a full-line store was opened at The Mall of San Juan in Puerto Rico.

Some of the major product categories that you can find on Nordstrom’s online portal are women’s apparel, women’s accessories, shoes, men’s apparel, beauty, and kids’ apparel. Additionally, the supported payment methods include credit cards from major vendors such as Visa, MasterCard, American Express, JCB, and Discover. You can also use Nordstrom-branded credit cards as well as gift cards.

What is the Order Cancellation Policy

Nordstrom allows you to cancel your order for a short period after you have placed it, especially when it is still in the processing stage. When the cancellation window expires, you will not be able to cancel your order. Instead, you have to return your delivered goods either by mail or in-store.

Refunds are generally credited to the payment source that was used for placing the order. However, if no record of sale is available (especially for gifts), then personal identification will be asked for and the refund will be provided in the form of a Nordstrom Gift Card.

Refunds are usually issued within 3-5 business days, based on your financial institution, especially when orders are cancelled online or returns are made through stores. However, if you are returning an item via mail, then expect your item to reach Nordstrom’s warehouse within 10-14 business days, and then a refund will be issued.

How to Cancel Nordstrom Order Online

If you have just placed your order but have changed your mind, then the order cancellation window will be available. To cancel, follow the steps mentioned below.

  1. Begin by first signing into your Nordstrom account here.
  2. Once you have signed in, proceed to browse through your purchases.
  3. From your purchases, look for the order you want to cancel and then click “Details”.
  4. Since the cancellation window will be present, you will find a “Cancel Order” button under the order details. Continue by clicking on it.
  5. You will receive an email confirmation once your order has been cancelled. Additionally, refund details will also be shared.

How to Cancel Nordstrom Order via Mail

If your cancellation window has expired, then you can proceed to return your ordered item(s) via mail and get a refund for the same. To do that, follow the below-mentioned steps.

  1. First, allow your ordered item(s) to be delivered to you.
  2. Once the ordered item(s) reach your doorstep, you can start your return here.
  3. Proceed to enter your order number along with your postal code. Then click on “Start A Return”.
  4. On the next step, you will be required to schedule a pickup for your ordered item(s).
  5. Once your ordered item(s) are picked up and reached Nordstrom’s warehouse, you will receive a confirmation message in your email. Refund details will also be shared with you shortly.

Alternatively, you can also print your pre-paid label, obtain a QR code for use at eligible USPS locations, and then mail back your delivered item(s) to Nordstrom’s warehouse.

How to Cancel Nordstrom Order at Store

If you want to return your ordered item(s) faster and obtain a refund for the same, then be sure to carry out the suggested steps below.

  1. Before you start your return process, you have to first find a nearby Nordstrom store via the online store finder here.
  2. Enter your ZIP code, city, or state name, and the online system will provide you with multiple suggestions for Nordstrom stores around you.
  3. Take your delivered item(s) with their original packaging and the invoice to your selected Nordstrom retail store. At the store, head over to “Express Services” or “Customer Service” for assistance.
  4. The store representatives will verify your product(s) and then accept your return. Ensure that you obtain proof that you have returned your delivered item(s) for a refund.
  5. Finally, a confirmation message will be sent to your registered email address. Additionally, refunds will be processed within the next 5-7 business days.

Do remember that designer items and fine jewellery that are purchased at Nordstrom stores or online are not eligible to be returned to Nordstrom Rack Stores. Also, boutique returns should be processed at the store where the item(s) were originally purchased.

For more information, you can get in touch with Nordstrom customer service at 1-888-282-6060 (for the US) or 1-877-794-5304 (for Canada).

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Last Update: January 19, 2023

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